Paradox backsliding on refund promises already

[Dreamweaver]

Posted on their FB page over the weekend, was told that I would be contacted by support on Monday to arrange compensation or refund.

Got email today from Paradox apologizing for the situation, and telling me to please wait until early NEXT WEEK when they will contact me to see what they can do.

Backsliding on promises already. Maybe there is a good game under this pile of crap. I have no interest in waiting for months and multiple patches to find out. REFUND. Or gamersgate credit. Take your pick. It shouldn't take them a week or more while they're "seeing what they can do.". The right thing to do is clearly obvious.

 

[unmerged(402700)]

It probably does take time if they're already under-staffed.

 

[Khisanth Magus]

Posted on their FB page over the weekend, was told that I would be contacted by support on Monday to arrange compensation or refund.

Got email today from Paradox apologizing for the situation, and telling me to please wait until early NEXT WEEK when they will contact me to see what they can do.

Backsliding on promises already. Maybe there is a good game under this pile of crap. I have no interest in waiting for months and multiple patches to find out. REFUND. Or gamersgate credit. Take your pick. It shouldn't take them a week or more while they're "seeing what they can do.". The right thing to do is clearly obvious.

I'm getting so sick of you people. It takes time to sort something like this out. The game was sold through multiple retailers, most of which are not in the business of giving refunds because refunds for PC games is almost unheard of. If Kerberos is paying for the refunds as they stated on their boards they have to figure out the logistics of that as well. There is the problem with CD keys, and the fact that you could keep your recorded which could then cause problems because it has to be invalidated somehow.

In other words: Get over yourself. They will get you your refund when they have everything figured out. You won't get it instantly, but you will get one.

 

[unmerged(400937)]

contact@kerberos-productions.com

 

[Dreamweaver]

No, it doesn't take time when the right thing to do should be obvious to a five-year-old. This is not rocket science. The right thing to do is exactly as I have said.
They just need to get off their ***es and do it.

 

[unmerged(401804)]

there are only so many man-hours to be had in a day, and i imagine that their offices look something like a chicken coop right now, so i think it is a reasonable decision to have to choose between "do i prioritize getting people their refunds ASAP, or fixing the game ASAP" and going with the option that supports the people sticking with the game, rather than the one that supports the peopl that have already decided to jump ship. You may not agree, but i hope you can at least see the logic.

 

[SAS]

You do realize most companies in the world don't work the weekends right?

 

[Dreamweaver]

Absolutely. That's not the point.
The point is they are backsliding on what they have said already. IT DOESN'T TAKE A WEEK TO FIGURE OUT THE RIGHT THING TO DO WHEN IT IS STARING YOU RIGHT IN THE FACE.

 

[Ordo Impavidus]

A promise for continued support, which counts as restitution, is being kept and is ongoing.

A patch was issued just now, not to mention an updated Manual. And more patches will be coming in relatively short intervals. This is what is obvious to me.

I think there would be case (for anger, rage and prosecution) if these companies refused to fix something they sold you, but that is the case here. They have promised to deliver support and improvements and that is what is occurring. Why won't you see that as an acceptable solution?

 

[unmerged(401479)]

Unfortunately digital retailers have a get out of jail free card because they don't follow old school retail/customer satisfaction refund policy. Only in some European countries are they forced by law. I wouldn't hold your breath, but hopefully it will happen for you. Just stop pre-ordering games and getting trapped over and over. That's about all you can do.

 

[Khisanth Magus]

Absolutely. That's not the point.
The point is they are backsliding on what they have said already. IT DOESN'T TAKE A WEEK TO FIGURE OUT THE RIGHT THING TO DO WHEN IT IS STARING YOU RIGHT IN THE FACE.

WTF are you talking about? They've already stated they are going to give refunds. They have to figure out HOW.

 

[unmerged(402700)]

Giving money back isn't a 1 hour process when you don't have a legal department.

 

[Dreamweaver]

Because I as a consumer was deceived and misled. I was led to believe I was buying a game that would be playable NOW, not at some unknown point down the road.

If I felt like waiting months for them to get this into playable shape I would have waited months to buy the game. I want what is right--AND WHAT PARADOX HAS SAID THEY WOULD PROVIDE--for myself and anyone else who wishes it.

 

[cwg9]

My interpretation of the OP's post is that they didn't say "no refunds," they said they need at least a week to get things organized, at which time they will contact you again. Doesn't sound unreasonable to me, things take time.

 

[unmerged(8351)]

I'm getting so sick of you people. It takes time to sort something like this out. The game was sold through multiple retailers, most of which are not in the business of giving refunds because refunds for PC games is almost unheard of. If Kerberos is paying for the refunds as they stated on their boards they have to figure out the logistics of that as well. There is the problem with CD keys, and the fact that you could keep your recorded which could then cause problems because it has to be invalidated somehow.

In other words: Get over yourself. They will get you your refund when they have everything figured out. You won't get it instantly, but you will get one.

You need to get over yourself. What happened here was basically fraud. In many other industries it WOULD be fraud. People have every right to be pissed off and complain. Stop complaining about their complaining! They are at least complaining about something bad was done to them. You are just complaining because you don't like their tone/they are making the forums hard to read.

On top of that this is a perfectly legitimate thread because it is NOT 100% clear people will get refunds. The communication has been inconsistent.

A) You comments are not going to stop them from complaining.
B) Your comments only pushes the threads up higher.
C) Your complaining is just as annoying as their complaining is.
D) They are justified in their complaints, you really are not.

 

[Dreamweaver]

They said they would contact me early next week to see what they can do. Seems a bit different from "will provide compensation or refund".

 

[unmerged(402301)]

Posted on their FB page over the weekend, was told that I would be contacted by support on Monday to arrange compensation or refund.

Got email today from Paradox apologizing for the situation, and telling me to please wait until early NEXT WEEK when they will contact me to see what they can do.

Backsliding on promises already. Maybe there is a good game under this pile of crap. I have no interest in waiting for months and multiple patches to find out. REFUND. Or gamersgate credit. Take your pick. It shouldn't take them a week or more while they're "seeing what they can do.". The right thing to do is clearly obvious.

Incoming trolling/flaming (past experience here, actually not trying to troll myself, this is the knee-jerk reaction to reading the first post)

I'm getting so sick of you people. It takes time to sort something like this out. The game was sold through multiple retailers, most of which are not in the business of giving refunds because refunds for PC games is almost unheard of. If Kerberos is paying for the refunds as they stated on their boards they have to figure out the logistics of that as well. There is the problem with CD keys, and the fact that you could keep your recorded which could then cause problems because it has to be invalidated somehow.

In other words: Get over yourself. They will get you your refund when they have everything figured out. You won't get it instantly, but you will get one.

No, it doesn't take time when the right thing to do should be obvious to a five-year-old. This is not rocket science. The right thing to do is exactly as I have said.
They just need to get off their ***es and do it.

Hey at least most of the thread, barring a couple examples WASNT what I expected. Good restraint I guess

 

[Mivo]

Annoying the forum users isn't a way to get your refund any faster. They did not tell you "no", they told you it may take a few extra days. That's not the same as changing their mind or "lying". Understand that they may offer you something that they legally may not have to offer to you (I'm not getting into a legal debate here mostly because all the self-proclaimed experts on the matter would never have the resources or will to take a minor matter like this to court), and all you have to do is to be a little more patient. If having or not having 40 bucks RIGHT NOW makes or breaks your life's comfort, you shouldn't be buying full-price video games in the first place, particularly not pre-orders.

You don't speed things up by getting all emotional and aggravated. It only makes you feel worse and is unpleasant for others who are not responsible.

 

[Acularius]

Change the usernames, mix and repeat.
This will probably be common for the next while.
Same OP, same responses to OP, followed by troll and flaming.
Thread dies down, someone else starts up again, with different words but same underlying message, enrages people... and repeat.

I think I'll just watch from now on, and post when I have something new to add into it.

 

[Ironcity67]

You need to get over yourself. What happened here was basically fraud. In many other industries it WOULD be fraud. People have every right to be pissed off and complain. Stop complaining about their complaining! They are at least complaining about something bad was done to them. You are just complaining because you don't like their tone/they are making the forums hard to read.

On top of that this is a perfectly legitimate thread because it is NOT 100% clear people will get refunds. The communication has been inconsistent.

A) You comments are not going to stop them from complaining.
B) Your comments only pushes the threads up higher.
C) Your complaining is just as annoying as their complaining is.
D) They are justified in their complaints, you really are not.

+1