"Paradox backend internal error" while trying to login from the game

[xrogaan]

It appears that I am unable to login and claim rewards for this game.

It is not an issue related to emails or password, anything put into that form will result in the same error message. The game seems unable to talk to paradox's backend.

Running under linux.

 

[TinyWiking]

What platform are you running the game on? Steam, Paradox launcher, GoG etc?

 

[xrogaan]

It would be steam.

Edit: the log file contains some lines about the web, in the likes of:

OnlineServicesManager::Coroutine_GetLegalDocument - Exception of type 'System.ApplicationException' was thrown.
POPS SDK error: [CurlCallManager::update] FAIL '0x16eeb5d0' http status was none of 100, 200, 304: 0

I attached the file to this message.

 

[TinyWiking]

Alright, that's interesting, just tested it myself and had no issues with either my real account nor my test account. Stupid question perhaps but are you connected to the internet ><?

 

[xrogaan]

It does seems that way isn't it? Yes, I am connected to the internet.

I did first play during a free weekend, I don't know if it matters. It smells like the library being used on my machine do not understand the result given by the remote. Or that the remote doesn't exists anymore:

NewsManager LoadTextureFromWeb() - Unable to load from web: 410 Gone

I'd probably need to fire up wireshark to be sure about what is going on.

 

[xrogaan]

Listening with wireshark I can see my computer and the remote acknowledge each other when I try to login, but it just stop there.

SYN → SYN, ACK → ACK → FIN, ACK → FIN, ACK → ACK

It may be due to bad SSL, the ip shown is the one Tyranny is trying to reach.

$ openssl s_client -showcerts -connect 143.204.101.114:443
CONNECTED(00000003)
139907420004416:error:14094410:SSL routines:ssl3_read_bytes:sslv3 alert handshake failure:../ssl/record/rec_layer_s3.c:1407:SSL alert number 40
---
no peer certificate available
---
No client certificate CA names sent
---
SSL handshake has read 7 bytes and written 176 bytes
Verification: OK
---
New, (NONE), Cipher is (NONE)
Secure Renegotiation IS NOT supported
Compression: NONE
Expansion: NONE
No ALPN negotiated
SSL-Session:
    Protocol  : TLSv1.2
    Cipher    : 0000
    Session-ID: 
    Session-ID-ctx: 
    Master-Key: 
    PSK identity: None
    PSK identity hint: None
    SRP username: None
    Start Time: 1550771064
    Timeout   : 7200 (sec)
    Verify return code: 0 (ok)
    Extended master secret: no
---

Is my openssl outdated? I am running OpenSSL 1.1.0j, debian stable.

 

[xrogaan]

I realize the IP I am hitting is cloudflare, but that's the one showing up (amongst others) every time I hit the "login" button. Point is the game can't establish a dialogue with the remote.

I do not know if I can resolve the issue myself, it seems to me to be a problem on the remote.

 

[Xanni]

I have the same problem. Can't log in using Ubuntu Linux 20.04.

 

[godbhaal]

Still happening. I'm on Steam using Manjaro Linux (Arch-based).

 

[xrogaan]

It's most likely a cloudfare configuration that is keeping us to reach PDX servers. Running wireshark back then made me aware that the reverse proxy is simply refusing me connection.