Not receiving preorder boni from the Deluxe Edition on Steam

[SophiaIsBased]

Some people (including myself) have not received their preorder boni if they preordered the Deluxe Edition on steam.

Any help is appreciated and an explanation would be most welcome.

 

[Reddragon2508]

any help is appreciated

 

[SophiaIsBased]

I've just contacted support about this and will update you if I get an answer.

 

[Qel]

Same, no EU4 unit pack on Steam, no avatars etc here. My accounts are linked and I did sync items last night which seems to have added some of my more recent purchases e.g. Stellaris Megacorp, but Imperator doesn't show up anywhere.

 

[Wagonlitz]

I haven't received anything either. And I've had EU4 since release and got Imperator Deluxe shortly after it became available for sale on steam yesterday.

 

[SophiaIsBased]

Support answered my ticket:

"Good morning!
Can you please go to accounts.paradoxplaza.com and go to the games tab? This should trigger the unit pack to be sent to you, either via email or directly to the games page. It may take 30 minutes for it to happen though so please wait a bit before contacting us again and letting us know how it went!


Kind regards,
Christian"

Fun fact:
Didn't work.

Edit:
Support answered my ticket again:

"Hello again!
We are currently investigating this as it seems that some customers who bought in on Steam hasn't had the code sent to them yet. Hopefully it will be sorted within a couple of hours and then you'll get your code in the mail. Sorry about the hassle! As for the newsletter those items will be awarded after the game has been released.



Kind regards,
Christian"

 

[Cassilda]

Logged in now and I've got immediately the units pack.

 

[SophiaIsBased]

Logged in now and I've got immediately the units pack.

Same here,
i guess they fixed it.

 

[Cassilda]

Same here,
i guess they fixed it.

Thanks for opening the tread

 

[Wagonlitz]

I just got mine.

 

[Kazanov]

I still do not get Forum avatars

 

[Cassilda]

I still do not get Forum avatars

I had the same problem, I resolved logging again the Paradox account, and then the Rome avatars appeared.

 

[Reddragon2508]

Fuck I still don’t have it

 

[MarkCMD]

I just logged into my Paradox account and received an email with a steam code for the EU4 units.

Edit: The avatars and icons just came through.

 

[Reddragon2508]

I just logged into my Paradox account and received an email with a steam code for the EU4 units.

Edit: The avatars and icons just came through.

Same here

 

[AndrewT]

https://support.paradoxplaza.com/hc/en-us/articles/360017163474-How-do-I-get-my-EUIV-unit-pack-

 

[KILL_THE_HARPY]

Some people (including myself) have not received their preorder boni if they preordered the Deluxe Edition on steam.

Any help is appreciated and an explanation would be most welcome.

It seems that they have dificulties right now since i was thinking of nuying the deluxe preorder it seems better to wait bc any compañy has problems the first days of the preorders being realeased.

 

[Reddragon2508]

It seems that they have dificulties right now since i was thinking of nuying the deluxe preorder it seems better to wait bc any compañy has problems the first days of the preorders being realeased.

They have fixed it now i heard it was something to do with the large amounts of preorders due to the bot sending you a code on email it bugged out and failed after a few hours but its fixed as of now
hope this helps!