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Jegior

Corporal
Apr 24, 2017
44
0
Dont know the exact model, doesn't have the operation manual. What i know is that about 50 games from Xbox 360 and Xbox One doesn't have this cropped problems.
So the failure is not the TV.

The exact model will be on a label at the back of the TV.

Those 50 games do have cropped problems. The difference is that you're just not seeing the content that's cut ;)
 

Tucklis

Private
Apr 25, 2017
17
0
I am not lying Jegior !!!!!! I have checked my settings and I cant change them. Your tone stinks as much as the actual developers do, do you work for them by any chance? Whatever mate, they've released a game that is not playable for some people end of.
 

MeadeJ67

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May 31, 2017
1
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Clearly they haven't.



When I see people in this thread say things like "I shouldn't have to change my TV's settings when they've been fine up to now", no I don't believe so lol



Firstly, I'm not making fun of anyone here. I simply gave some detailed and arguably helpful instructions (since a few people here have responded saying they found the setting to fix the problem), and some users who can't find the setting are blaming the developers over their own poor purchase decision. It's like buying the cheapest computer you can find only to discover that it doesn't play X game very well, and then blaming the developers for not providing options for those 'who cannot afford more expensive equipment'.

Secondly, if you can't afford it, then save or learn to save for it. No one is assuming that you are expected to be able to afford purchasing a new TV immediately. Next time, take a look in store, have a look through the settings, research a little or even ask online for advice instead of going off impulse buys - heck if money is that tight for you, you wouldn't want to just buy into something without knowing what you're purchasing outside of its price and brand. Places like Reddit and AVForums exist for that very reason.

Perhaps by the time you finish saving for the TV new content and stability patches will be available for the game (as evident with the recent update), but this overscan problem is a non-issue that affects a very small amount of people that is only unsolvable for those with very old and/or cheap equipment.

I had to make an account simply to respond to your unbelievably ignorant comments. You are wrong, plain and simple. Older TVs CANNOT have the required settings changed if you are using HDMI, the option is grayed out. Not all of the picture options are available with an HDMI connection, and that's because the digital representation is a strict pixel-by-pixel formation. In most cases, there is a Standard mode and/or a Zoom mode, and those are the only options with a digital connection. Perhaps educate yourself before you spend weeks coming back to the same forum and shooting people down with snotty know-it-all comments. It is ridiculous to expect anyone to upgrade a perfectly functioning TV because one little game is missing a simple option. There should be no argument, if its an issue for even 1% of customers it should be addressed. I for one can see enough to properly play the game, it is just a bit sloppy around the edges. However to think there is anyone who paid for this game and simply cannot play it because of this oversight is ridiculous. And as for your little "save up for a new TV or learn to save" comment, some of us are living in the real world with bills to pay, cars to maintain, and homes to keep in check, we can't all run out and blow money on things we absolutely do not need. Its not a matter of "learning to save" things come up, unexpected expenses, family events, etc. Its called real life. Oh so sorry I would prefer to put brakes on my car than waste a dime on a new television I DO NOT NEED. Its fine that YOUR TV has those settings and is working, congrats, go enjoy the game, but to come here and insult people because you believe you are some TV guru is just childish. If your goal was to help anyone you should have left a simple respectful comment saying "hey check your settings, the solution may be there" and leave it. But no you come right in talking about people's "cheap TV limitations" not everyone is rich, buddy, some of us have other priorities but I shouldn't expect someone making comments like yours to understand that. The straight fact of the matter is the option should be included especially in a game with so much vital information on the edges, no one should be expected to buy a new TV for this, that is absolutely foolish. I am not a forum person and have no intention of arguing with you, feel free to respond with one of your 13 point comments but know the effort will be wasted. I simply wanted to offer my two cents as your comments have hindered my ability to get any update on this simple issue without becoming frustrated.
 

2kwalker

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They have a patch ready its just awaiting Microsoft certification. Although I'm really not sure which bugs the patch fixes because they haven't bothered to mention it.

Today i've download the 1,6 GB Update for Cities Skylines (V1.1.3.0) and had hope while downloading, that an option for screen settings was build in.

But it was not, thats really sad.
 

Fairlife Milk

Recruit
Jun 2, 2017
5
0
At this point just ignore Jegior's ignorant comments, they aren't any help to anyone. I haven't had any issues personally with this problem (Have a 36" Curved Samsung Monitor) and the games UI was in the correct spot since I got the press code for it before the official release. But my Brother has had an issue with both his TV's where the UI is zoomed in and can't really play the game at all. So no it's not "The TV Settings" I'm really not understanding why Paradox/Tantalus didn't put in the "Safe-Zone" slider like 95% of the games have nowadays to even avoid anyone having this issue. Hopefully soon (I thought it would've been in the update that released yesterday) they'll get an update out that will include the Safe-Zone slider and everyone can enjoy this awesome game!
 

Jegior

Corporal
Apr 24, 2017
44
0
Older TVs CANNOT have the required settings changed if you are using HDMI, the option is grayed out.

Which fits very neatly into the "if your equipment is too old then start saving" statement.

Your paragraph is too heavy to read clearly so unless you space it out properly, that's as far as I'm going. Read through the suggestions I made back on page 1 and adjust the dimensions accordingly, or else, start saving for a TV.

> 2nd biggest and 2nd most viewed bug report thread
> affects a very small amount of people

Yeah. And a huge amount of it is me + a handful of others complaining about their old equipment not being suitable for modern standards. For all I know out of the +11k views, they saw my suggestion (keeping in mind it does come in a Google search) and solves their problem. Notice how in the patch notes, just one person asked about the screen size.

I am not lying Jegior !!!!!! I have checked my settings and I cant change them. Your tone stinks as much as the actual developers do, do you work for them by any chance? Whatever mate, they've released a game that is not playable for some people end of.

Then why won't you state your TV model?

But my Brother has had an issue with both his TV's where the UI is zoomed in and can't really play the game at all. So no it's not "The TV Settings"

If it's not the TV's setting then why does such a setting Overscan exist?? Run a Google search on this problem and look at everyone who brings this up receive replies with something along the lines of "Check your TV settings" or "Your TV doesn't support disabling overscan - replace it".
 
Last edited:

Tucklis

Private
Apr 25, 2017
17
0
At this point just ignore Jegior's ignorant comments, they aren't any help to anyone. I haven't had any issues personally with this problem (Have a 36" Curved Samsung Monitor) and the games UI was in the correct spot since I got the press code for it before the official release. But my Brother has had an issue with both his TV's where the UI is zoomed in and can't really play the game at all. So no it's not "The TV Settings" I'm really not understanding why Paradox/Tantalus didn't put in the "Safe-Zone" slider like 95% of the games have nowadays to even avoid anyone having this issue. Hopefully soon (I thought it would've been in the update that released yesterday) they'll get an update out that will include the Safe-Zone slider and everyone can enjoy this awesome game!

Hi Fairlife, I've had to ignore his comments too, cannot be dealing with know it all's to be honest. I have tried contacting Paradox via email (they called me a liar when I said that I couldn't see all the screen !!) Have a look at their facebook page too, the way that they speak to customers on there is unbelievable, even to the point that I am suspecting that their page has been hacked! Their customer service is disgusting especially as they advertise themselves as "world leading pc games publisher"
 

Jegior

Corporal
Apr 24, 2017
44
0
Hi Fairlife, I've had to ignore his comments too, cannot be dealing with know it all's to be honest. I have tried contacting Paradox via email (they called me a liar when I said that I couldn't see all the screen !!) Have a look at their facebook page too, the way that they speak to customers on there is unbelievable, even to the point that I am suspecting that their page has been hacked! Their customer service is disgusting especially as they advertise themselves as "world leading pc games publisher"

Because you're giving them the "my equipment is too old/bad to run this game properly - CATER TO ME PLEASE" message.
 

ZeroHour60

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Because you're giving them the "my equipment is too old/bad to run this game properly - CATER TO ME PLEASE" message.

http://www.samsung.com/uk/tvs/full-hd-f6320/UE40F6320AKXXU/ - I wouldn't say this TV is super old. maybe 2 years? first and only game I have issues with where the screen is cut off - all settings on my TV are spot on.

This is simply a design oversight from day one and one that needs to be addressed.

People do not need to read your holier than thou comments telling them to "save and get a new TV" as it is clearly affecting people with relatively new hardware.
 

Jegior

Corporal
Apr 24, 2017
44
0
http://www.samsung.com/uk/tvs/full-hd-f6320/UE40F6320AKXXU/ - I wouldn't say this TV is super old. maybe 2 years? first and only game I have issues with where the screen is cut off - all settings on my TV are spot on.

This is simply a design oversight from day one and one that needs to be addressed.

People do not need to read your holier than thou comments telling them to "save and get a new TV" as it is clearly affecting people with relatively new hardware.

This TV 100% does have the option to disable Overscan. Manual can be found here. Page 93 discusses Picture Size. Press the menu button on your remote > Display > Picture Size and select Screen Fit.

You've only confirmed that you not only didn't read any of my elaborate and descriptive troubleshooting guide on the first page, but that your equipment was not configured properly and were unwilling to fix it, putting the blame on someone else.

Many, many games don't care for the safe zone anymore, because it's a non issue. Stardew Valley, Final Fantasy 15 are all recently released titles on the console. Whilst you may not have had issues in the past, you would eventually.

Only, now that you will (hopefully) change that setting, you won't ;)
 

AndrewT

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@candyalien , is there any news for this issue on this game?
 

Saturn

Recruit
Jul 11, 2017
1
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How f***ing difficult can it be for them to just add a custom aspect ratio option?? So many games have it!

I bought this game at launch and I haven't been able to play it once, what a f***ing waste of money!
 

Jegior

Corporal
Apr 24, 2017
44
0
I'd like to know too. Just downloaded the game and found this issue. TV plays everything else fine and, unlike previous unhelpful comments in here, doesn't cut trim the screen off other games.

It does, you're just not noticing it. If you go to the Xbox Settings and look at display calibration, you will see how much it's cutting off.

What's your TV's model?

How f***ing difficult can it be for them to just add a custom aspect ratio option?? So many games have it!

I bought this game at launch and I haven't been able to play it once, what a f***ing waste of money!

Considering the game's HUD is designed to make use of all four corners of the screen, so that you can see as much of the actual game as possible, I imagine it's quite difficult to do.

What's your TV model? It's easier for you to change your TV's setting than to hope all developers to create such a setting.
 

Byjimini

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It does, you're just not noticing it. If you go to the Xbox Settings and look at display calibration, you will see how much it's cutting off

Other games scale their display to your TV. That's why every other game doesn't cut off the edges of the screen. Hitman, Tropico, Forza Horizons 3, PES 2017, Battlefield 1, Halo 5 - they all scale their resolutions correctly.

But hey, keep repeating your advice regardless.