No Way To Edit Screen Size On Xbox One

[BR190]

I downloaded Cities Skylines on Xbox One this morning and was very disappointed to discover there is no way to edit the size of the screen to fit my TV. Normally this wouldn't be too much of an issues however you have so much valuable stuff along the bottom of the screen that I cannot see a lot of the stuff like the demand for industry etc basically making the game unplayable as I can't view half the things I need to see.

I am hoping this is just an oversight on my part and that I am being stupid for not being able to locate the option to adjust the screen size however I have checked all options menus. I have a 36 inch TV so its not like I am playing on a tiny one anyway.

Really disappointed if the screen size is not editable as I have effectively just wasted £30 on a game I was really looking forward to.

 

[_dylan.nash _]

I have had the same issue and can't seem to solve it,really disappointed was looking forward to playing.

 

[Magus978]

Same issue for me. Basically unplayable without a way to size the screen to fit the TV.

 

[Neck Peck]

same here....

 

[That_Stiguy]

Same, hoping a patch comes asap

 

[Sphygmo81]

Same, had that problem before (i.e Skyrim SE) on game release and was fix with patch, heard an overscan settings on TV could help, don't have that to try so hoping for resolution soon

 

[Boulder1130]

I'm having the same issue. I'm really hoping they fix this ASAP i was looking forward to this game.

 

[xamnon1]

same issue here !!

 

[Magus978]

UPDATE: I have fixed my issue, after messing with my TV's settings like Sphygmo did. I would still like to see a setting happen in a future patch for those who can't play around with their TV's picture settings.

 

[AndrewT]

Can you give some detail on this workaround please? Seems like it would be very useful for those affected!

 

[Buddy Love]

Yea i had pre ordered it..started it up right at 4 am and instantly knew something wasn't right..looked and looked for tv adjustment options...nothing..hope it gets patched soon..it's almost unplayable..and mostly frustrating

 

[neonox]

The issue is because of your tv settings and not the games fault.

Check your tv settings, if you have auto zoom or auto scale activated and disable it. Also check if your aspect ratio is set to 16:9.

 

[Malacath]

The issue is because of your tv settings and not the games fault.

Check your tv settings, if you have auto zoom or auto scale activated and disable it. Also check if your aspect ratio is set to 16:9.

Although you are right that it is the TV to blame some brands of TV have really poor aspect ratio options.

On a lot of TVs the 16:9 option doesn't actually show the whole screen. The edges are cut off. Some tv's like LG have a Just scan mode which shows the entire picture. This is what you should use for video games. It might be called original or overscan on some other brands. But there are unfortunately some tvs out there that have limited options that make it impossible to fix this problem.

It's why some games give you the option to adjust the edge of the screen.

My TV which is LG has a Just Scan mode. I have to use that in all console games to prevent the edges of the screen being cut off.

My friends TV which is a panasonic doesn't have this option which means it's impossible for him to fix this issue unless paradox add an option to the game to adjust the viewable area.

 

[K-Pop]

I'm on a Panasonic TV (TK-L42E5B) and I resolved it by going in to menu > advanced settings > 16:9 overseen > off

I hope this can be of some help to your friend, I was greatly frustrated by this.

 

[Malacath]

I'm on a Panasonic TV (TK-L42E5B) and I resolved it by going in to menu > advanced settings > 16:9 overseen > off

I hope this can be of some help to your friend, I was greatly frustrated by this.

Thanks.

I'll tell him to look for that setting.

 

[Morgz6908]

I contacted pardox directly. They said they are looking into it but they said to look at the aspect ratio on your tv and change that to 16:9 or screen fit which some tvs have. Unfortunatly i dont have this option so in waiting for some patch or something

 

[AndrewT]

I contacted pardox directly. They said they are looking into it but they said to look at the aspect ratio on your tv and change that to 16:9 or screen fit which some tvs have. Unfortunatly i dont have this option so in waiting for some patch or something

That was me, reflecting what I'd learned in this very thread ... Welcome to technical support!

 

[PDRickelton]

I have the same issue - i have a smaller tv without resize controls (Already shows that the screen is 16x9) and sadly this causes the HUD to be stretched outside the visible area rendering the game unplayable Hoping for a fix soon or that was a waste of $40.

 

[IELPHIAC]

same issue here please fix it??? how can this happen??? don't they test these games?

 

[Jegior]

It should not be up to the developer to cater to bad TVs configurations or cheap TV limitations.

If the game or console's image is cropped around all of the edges of the screen, then this is happening with literally everything you're watching on your TV and you need to disable what's called "Overscan". You can confirm this on the Xbox One by visiting Settings -> Display -> Calibration, progressing through the steps and seeing if you see the green border around this image;

If you're not sure how to do this, I've listed a few things below which can help. Otherwise, for something more clear/definitive, search the internet with your favourite search engine "$TVModel Overscan", and you will find either someone else who's experiencing the same issue, or the instruction manual for your TV. You can usually find the TV's exact model number on a label at the back.

From experience, this setting could be configured quite a large number of ways and it's generally best to read the TV's manual. I'll go through some ways I've figured out how to disable it though:

1. Check your TV's Settings menu and look through the Picture settings under Aspect Ratio (16:9 is not necessarily the one that you should be using. If you're currently set to that and experiencing Overscan, try changing it to something else).
2. If it's not there, take a look at the TV's Quick Settings Menu (usually Info or Tools button) and either switch between Aspect Ratio's there or test other settings.
3. If it's still not there, look at your TV remote for a button which switches between the aspect ratio's.
4. If it's still not there, something that I've seen work is by simply changing the HDMI's 'label' to "PC". You'll have to find how to edit or set the nickname of the input for your TV to do this, but I have seen this work (if you do this, be sure to also configure the Xbox One to use PC RGB by navigating to All Settings -> Display & Sound -> Video Output -> Colour Space -> PC RGB, or else everything will look like there's a grey overcast).
5. If you still can't find it, search online to see if anyone else has asked this question or out of desperation try posting here with your TV's model number. It has been a *very* long time since I've seen a 1080p TV that was bought in the last 5 years that doesn't have this option buried somewhere at all (unchangeable Overscan was mostly an issue with 720p TVs).

The setting can be called a number of things. Again, take a look at the TV's Aspect Ratio selection and switch between all of them, and if not there, look through the other settings and look for either "Overscan" in the name or description of the setting. The ones I know of off the top of my head are the following:

Samsung: Screen Fit -> Found in "Screen Size" (both Full and Quick settings)
LG: Just Scan -> Found in Aspect Ratio (both Full and Quick setttings)
Toshiba: TrueView -> Found in Aspect Ratio (in Full settings only)

I hope if the Developer chooses to cater to people who can't be bothered to change a setting, then I sincerely hope that they make it optional, rather than do what some developers do any make those of us who can be bothered have the UI crammed in unnecessarily.