Need help for cities skyline!

[ElCaudillo]

hi everyone! i hope you all alright.

i was playing the game, when i format my pc, it wont launch again. I uptaded gpu etc., install directx, netframe etc. but it wontlaunch.

 

[Feersum_Endjin]

What happens when you click ONYA (which I think means Play)? What version of Windows are you running? If it's Windows 10, make sure it's build 2004. Press the Windows logo key and R at the same time, then type in winver and hit Enter. Maybe you're running an old version of Windows?

 

[AndrewT]

Please gather both these two informational files, and attach them here:

...\Steam\steamapps\common\Cities_Skylines\Cities_Data\output_log.txt

DXDIAG is a program you run from a command prompt or the Windows start menu 'run' dialog box (or 'search programs' in Windows 7 or later). After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.

 

[ElCaudillo]

What happens when you click ONYA (which I think means Play)? What version of Windows are you running? If it's Windows 10, make sure it's build 2004. Press the Windows logo key and R at the same time, then type in winver and hit Enter. Maybe you're running an old version of Windows?

hi, oyna means play in turksih, thats right. i have win10 (and its 1903 ). when i press the play, nothing happened. just red triangled appear and its says game wont laucnh. how can i build 2004 btw

 

[ElCaudillo]

Please gather both these two informational files, and attach them here:

...\Steam\steamapps\common\Cities_Skylines\Cities_Data\output_log.txt

DXDIAG is a program you run from a command prompt or the Windows start menu 'run' dialog box (or 'search programs' in Windows 7 or later). After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.

there is not output.log file in that folder.

 

[AndrewT]

there is not output.log file in that folder.

The filename is output_log.txt and it will certainly be there! Depending on your Windows Explorer settings it may display as just output_log though.

 

[ElCaudillo]

The filename is output_log.txt and it will certainly be there! Depending on your Windows Explorer settings it may display as just output_log though.

i wish there is.. i also checked all files in Cities_Data

 

[Feersum_Endjin]

hi, oyna means play in turksih, thats right. i have win10 (and its 1903 ). when i press the play, nothing happened. just red triangled appear and its says game wont laucnh. how can i build 2004 btw

Run Windows Updates by clicking on your Start button (Windows icon), clicking Settings (the gear symbol), then choosing Update & Security, then click the Check for Updates button.

 

[AndrewT]

Exit the Steam app completely then run cities.exe by itself. It won't run that way but do you see any error or problem? Does it make a log file then?

 

[ElCaudillo]

Exit the Steam app completely then run cities.exe by itself. It won't run that way but do you see any error or problem? Does it make a log file then?

It launch when i run by itself. Interesting.

 

[ElCaudillo]

Run Windows Updates by clicking on your Start button (Windows icon), clicking Settings (the gear symbol), then choosing Update & Security, then click the Check for Updates button.

Oh, OK. thank you I'll do it.