Multyplayers servers down?Cant sign in game. [Solved]
- Thread starter Firesv
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It's something post-authentication.
If I put in the wrong password, it says there was an authentication problem.
If I put in the correct password, the "Not Signed In" frame briefly changes to show my username (with 'Not Signed In" below it) before I get the "Unable to establish ComStar connection" message and my username disappears.
My Paradox account connections in other games works fine (I checked Surviving Mars, Cities Skylines, and Stellaris, which all connected to Paradox just fine)
If I put in the wrong password, it says there was an authentication problem.
If I put in the correct password, the "Not Signed In" frame briefly changes to show my username (with 'Not Signed In" below it) before I get the "Unable to establish ComStar connection" message and my username disappears.
My Paradox account connections in other games works fine (I checked Surviving Mars, Cities Skylines, and Stellaris, which all connected to Paradox just fine)
Okay this server thing was down all night and again this morning. where do I find official post that they are aware of the problem and an eta of a time fix
Earlier in this thread they posted they were aware of it but have said nothing on eta. As for official post.... you’re looking at it.
It does show you logged in for a split second when its trying to authentic log-in details (shows my name) then it comes up with the comstar message and not logged in.
However i am dissapointed that there has been a LACK of communication from the Devs about this issue as it has now been about 13/14hrs since this problem started
However i am dissapointed that there has been a LACK of communication from the Devs about this issue as it has now been about 13/14hrs since this problem started
Arguably it could be a Paradox problem. I'm too lazy to try firing up Stellaris or HOI to check though.It does show you logged in for a split second when its trying to authentic log-in details (shows my name) then it comes up with the comstar message and not logged in.
However i am dissapointed that there has been a LACK of communication from the Devs about this issue as it has now been about 13/14hrs since this problem started
EDIT: Uhhh. So my Valhalla logo is replaced with a white square now. Yay.
Maybe someone could post in the steam forums, there is a good amount of people being really frustrated by the lack of communication on whats going on and I feel bad for anyone buying the game and trying to create their accounts right now. thats bad PR.
The lack of any response from HBS is indeed quite appalling. Overall the quality and quantity of their responses deteriorated significantly since Beta days.
Why do devs never give us updates on problems besides "we're working on it?" I wanna a post saying it's down, some statement about what's wrong and an ETA.
Actually, I just looked and everyone just appears to be making Fourth Succession War jokes.
It would also be nice and HBS you can steal this from me with out asking it’s ok. But a little thing that lets us know if the system is down. And maybe a Twitter post about it to let us know hey we are aware. It took 9 hours and 10 min to get a response on this forum and from the sounds of it steam doesn’t have a response. Hell I’ll do it just pay me minimum wage for it and I’ll do it.
It's 7AM there now. The report was passed to them 9 hours ago (?)
While HBS are committed folks, I don't think they have 24 hour staffing.
But they should with what they made in crowd funding and then in release day sales they could afford one person who could do the basic restart of the server and if that doesn’t work get other people in. This is what it takes to run a gaming community. Sadly the job doesn’t stop at 5
Respectfully, no.
It's not a server that HBS controls. We are authenticating to Paradox, yet there is something between the keyboard and the Paradox server that is not completing the authentication or not caching the authentication on your computer. I can tell that my password is working because the name in the top-right corner changes from blank/Not Signed In to <name>/Not Signed In. That means the game is successfully authenticating to Paradox. However, right after that, the name disappears and you get the communication error. That means that something on your computer is not storing the status correctly. It has nothing to do with "restarting a server". It's a code / caching issue on your computer.
I think you really underestimate how much game development costs.
HBS staff levels peaked at around 40 people during the development of this game. They aren't some huge EA subsidiary with offices spread across timezones (Which is likely how big companies get 24 hour support, rather than paying for round-the-clock shifts.)
Every person they pay to sit babysitting servers is money taken away from actual content.
well maybe they should hire me I reported the bug like 15 hours ago... which would be what time in Seattle?
Chameleon_Silk
good its not just me, I was getting ticked.
https://steamcommunity.com/app/637090/discussions/0/2828702373009430736/
think about a new player buying the game, they are gonna be greeted with a create your account thing and then its gonna lock them into the heraldry screen with which you can't back out from mid creation.
that's gonna leave a nice impression.
Having worked on scheduling "follow-the-sun" shifts, yep... the "ideal" is four offices spaces 6 hours apart around the globe so you have 1-hour overlaps at each end of a shift for hand-offs. It is rarely achieved and instead you get 3x 9-hour shifts with 30-minute overlaps and rotating unpaid breaks over the shift ... or worse, 3x 8-hour shifts with no overlap (and minimal handoff between shifts).
Doing "follow-the-sun" support is ridiculously expensive and, unless you are already a multi-billion-dollar company, rarely worth the effort.
I guess it's a good thing that the single player campaign doesn't rely on having a paradox account connected.
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