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StarNaN

Victoria 3 Lead Producer
Paradox Staff
16 Badges
Aug 17, 2013
954
286
  • Europa Universalis IV
  • Victoria 2
  • Warlock: Master of the Arcane
  • Europa Universalis IV: El Dorado
  • Europa Universalis IV: Common Sense
Hello, thank you for your reports. The best way to help us solve crashes is to provide us with the following information:
1. Logs, the folder can be found here(windows): C:\Users\USER\Documents\Paradox Interactive\Europa Universalis IV\
2. Dumps, take the related file or files from(windows): C:\Users\USER\Documents\Paradox Interactive\Europa Universalis IV\dumps
3. Dxdiag log. Information how to get a dxdiag log can be found here: https://forum.paradoxplaza.com/foru...hat-to-post-common-technical-problems.831430/
4. Are you cross platforming? If you are, between which Operating Systems?

If you do not have Windows, please use the following thread to find logs and dumps: https://forum.paradoxplaza.com/foru...hat-to-post-common-technical-problems.831430/
 

StarNaN

Victoria 3 Lead Producer
Paradox Staff
16 Badges
Aug 17, 2013
954
286
  • Europa Universalis IV
  • Victoria 2
  • Warlock: Master of the Arcane
  • Europa Universalis IV: El Dorado
  • Europa Universalis IV: Common Sense
Hello, we are still working on fixing crashes. We however still need all information we can get, because you might not have the same crashes. If you OOS, what number does it show?
Quoting my old reply so you know where to find the things we need. You can upload it in this thread.

Hello, thank you for your reports. The best way to help us solve crashes is to provide us with the following information:
1. Logs, the folder can be found here(windows): C:\Users\USER\Documents\Paradox Interactive\Europa Universalis IV\
2. Dumps, take the related file or files from(windows): C:\Users\USER\Documents\Paradox Interactive\Europa Universalis IV\dumps
3. Dxdiag log. Information how to get a dxdiag log can be found here: https://forum.paradoxplaza.com/foru...hat-to-post-common-technical-problems.831430/
4. Are you cross platforming? If you are, between which Operating Systems?

If you do not have Windows, please use the following thread to find logs and dumps: https://forum.paradoxplaza.com/foru...hat-to-post-common-technical-problems.831430/
 

StarNaN

Victoria 3 Lead Producer
Paradox Staff
16 Badges
Aug 17, 2013
954
286
  • Europa Universalis IV
  • Victoria 2
  • Warlock: Master of the Arcane
  • Europa Universalis IV: El Dorado
  • Europa Universalis IV: Common Sense
When we have two community sessions this sunday @StarNaN, that´s 30 players in total along with some spectators... We will advise all players that crash to send the information... Is it sufficient to use the "send" button when restarting, or should it be more than that?

We mostly went on for some time when a crash occured, mainly due to the session being streamed... But when enough people crashes, we rehosted the thing to have most players in...

Uploading the dump here as well helps us know what crashes it is that happens in MP. If any player gets logs, those would also be helpful. There is apparently more than one crash that makes MP unstable.
 

StarNaN

Victoria 3 Lead Producer
Paradox Staff
16 Badges
Aug 17, 2013
954
286
  • Europa Universalis IV
  • Victoria 2
  • Warlock: Master of the Arcane
  • Europa Universalis IV: El Dorado
  • Europa Universalis IV: Common Sense
I was struggling to find logs in relation to my crash last week. Mind giving a file directory where they'd be stored automatically?
C:\Users\USER\Documents\Paradox Interactive\Europa Universalis IV\logs is where you find the logs if you use windows.
 
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