Suggestions:
1) Detect the players computer, if they are minimum specification and/or below specification, tell them so. Half of the people complaining about crashes have below minimum specification computers or 8GB of ram. Also, I would say put the minimum specification at 16GB of ram, this game is unstable at 8GB. Especially the argo mission, which seems to murder 8GB ram players dead.
My friend, I am running this game at so far below minimum specs it's not funny. I should not even be *possibly* running this game and I am. "Axylus" hasn't crashed it, or even made it hang, almost nothing has made it hang. (Beta Backer Skirmish was the last time it hung, and that was during the start animation).
Nothing has made it crash save for exiting via clicking the "X" in the window corner. I'm going to repeat myself because I think it's worth mentioning.
I'm playing this game on a Black Friday Special from over four years ago now, and while I routinely can get "pink 'Mechs" as an occurrence it's never done a crash or anything similar. If there's technical issues, being under-spec isn't the sole contributor.
I play it on 8GB of RAM, and 256k of video RAM. The game is surprisingly stable, functioning, and only occasionally trips and spills a drink on itself.
I have no clue where to start with root causes of all the crashes, and hangs, and such - but playing for over six hours on this rig didn't cause me any of those. This is another case, a classic case, of PCs being built entirely differently than consoles in that the hardware and software isn't consistent from box to box, not even in installation method. That wreaks unholy havoc on trying to chase down what causes various issues, especially since the team may not be able to reproduce on their work (and home) machines.
So this is what it winds up looking like:
Though to be fair, HBS hasn't gotten snappy at people about it nor made a copy-paste reply of "It's your hardware and/or software, not us." like one game I remember.
Note, all of this is about the crashes, slow performance, and hangs. The stuff about 'Mechs disappearing and the like . . . I'd almost put money it's related to now being able to drag and drop in the 'Mech Bay. It kinda feels to an outsider like something they did there opened about a dozen different minor bugs having a little party and occasionally causing something terrible.
Also the reputation thing kinda probably can be cited as "working as intended for 3025 era BattleTech" since the new model makes it really hard to get liked by everyone. Especially since the pirates are all too common a target due to . . . everyone hating them.