Legacy Hardware Detected?

[InsanityShotgun]

I have just purchased and installed Crusader Kings II, but am having a problem getting it to play, and I'm a bit confused as to why. Whenever I hit play on the launcher, which is accessed through steam, I get a Legacy Hardware Detected error message that tells me the graphics card detected does not have 512 mb of video memory, and that is what is required for CK2 to play. However, I went and checked (I'm not the most tech savvy person and don't know it off the top of my head) and it turns out thats how much memory my graphics card has. I tried reinstalling the game, and that didn't work. Tried running it in administrator, and then with and without the single DLC (Ruler Designer). It just keeps freezing up and crashing during the loading screen around the halfway mark.

-To be exact, what I get is a runtime error and the game is then closed.

I only have the base game and the singe DLC, and I have no idea what the problem is at this point.

 

[AndrewT]

This is usually a video driver issue. Please post a dxdiag.txt (you can delete everything after the end of the "Sound devices" section for brevity) and your Documents/CK2/settings.txt. From your Documents/Paradox/CK2/logs/ directory, post system.log .

 

[InsanityShotgun]

This is the Dxdiag.txt

------------------
System Information
------------------
Time of this report: 1/6/2015, 02:04:28
Machine name: KEVIN-PC
Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.140706-1506)
Language: English (Regional Setting: English)
System Manufacturer: 1E655
System Model: 1E655A74
BIOS: BIOS Date: 05/03/11 17:17:57 Ver: 08.00.16
Processor: Intel(R) Core(TM) i3 CPU 550 @ 3.20GHz (4 CPUs), ~4.1GHz
Memory: 8192MB RAM
Available OS Memory: 8184MB RAM
Page File: 6508MB used, 9855MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Sound Tab 3: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: ATI Radeon HD 4800 Series
Manufacturer: Advanced Micro Devices, Inc.
Chip type: ATI display adapter (0x9442)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_9442&SUBSYS_20031787&REV_00
Display Memory: 4095 MB
Dedicated Memory: 501 MB
Shared Memory: 3594 MB
Current Mode: 1920 x 1200 (32 bit) (59Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: Acer P241W
Monitor Id: ACRADB4
Native Mode: 1920 x 1200(p) (59.950Hz)
Output Type: DVI
Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1129 (English)
Driver Version: 8.970.100.1100
DDI Version: 10.1
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 4/29/2013 22:19:54, 1094024 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71EE2-D702-11CF-5E70-0900BEC2C535}
Vendor ID: 0x1002
Device ID: 0x9442
SubSys ID: 0x20031787
Revision ID: 0x0000
Driver Strong Name: oem4.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_RV7X:8.970.100.1100ci\ven_1002&dev_9442
Rank Of Driver: 00E62001
Video Accel: ModeMPEG2_A ModeMPEG2_C
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

-------------
Sound Devices
-------------
Description: Speakers (High Definition Audio Device)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0889&SUBSYS_00000000&REV_1000
Manufacturer ID: 1
Product ID: 65535
Type: WDM
Driver Name: HdAudio.sys
Driver Version: 6.01.7601.17514 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 11/20/2010 21:23:47, 350208 bytes
Other Files:
Driver Provider: Microsoft
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: Digital Audio (S/PDIF) (High Definition Audio Device)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0889&SUBSYS_00000000&REV_1000
Manufacturer ID: 1
Product ID: 65535
Type: WDM
Driver Name: HdAudio.sys
Driver Version: 6.01.7601.17514 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 11/20/2010 21:23:47, 350208 bytes
Other Files:
Driver Provider: Microsoft
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: Digital Audio (S/PDIF) (High Definition Audio Device)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0889&SUBSYS_00000000&REV_1000
Manufacturer ID: 1
Product ID: 65535
Type: WDM
Driver Name: HdAudio.sys
Driver Version: 6.01.7601.17514 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 11/20/2010 21:23:47, 350208 bytes
Other Files:
Driver Provider: Microsoft
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

------

I just cannot find the other two asked for. I don't know if it's because I installed through steam or not, but I've looked through the entire crusader kings 2 folder and can't find either.

 

[AndrewT]

They are not under Steam/CK2 but your MyDocuments folder, then /paradox/ck2 and /logs/ under that. If those folders are certainly not there at all, I'm pretty sure I know what the problem is - let me know.

This is the latest and probably last ever video driver for that card
http://support.amd.com/en-us/download/desktop/legacy?product=legacy2&os=Windows 7 - 64

 

[InsanityShotgun]

I was able to find them, apologies. As I said, not very tech savvy, not even remotely.

This is the system.log

[systemsettings.cpp:202]: System memory: 0MB
[systemsettings.cpp:209]: Number of processors: 4
[systemsettings.cpp:220]: CPU type: x86
[systemsettings.cpp:252]: OS: Unknown Service Pack 1 Build: 7601
[gfx_settings.cpp:22]: Loading settings for adapter 0, fullscreen=0, multisample=15
[gfx_settings.cpp:50]: Graphic Adapters:
[gfx_settings.cpp:55]: 0: ATI Radeon HD 4800 Series
[gfx_settings.cpp:69]: Using Adapter [0] to check for multi-sampling support:
[gfx_settings.cpp:80]: 2 samples supported.
[gfx_settings.cpp:80]: 4 samples supported.
[gfx_settings.cpp:80]: 8 samples supported.
[gfx_settings.cpp:95]: Using Adapter [0]:
[gfx_settings.cpp:101]: Succeeded to create a device [D3DCREATE_HARDWARE_VERTEXPROCESSING].
[gfx_settings.cpp:145]: Graphics device: ATI Radeon HD 4800 Series
[gfx_settings.cpp:146]: Graphics driver: aticfx32.dll
[gfx_settings.cpp:147]: Driver version: 1129
[gfx_settings.cpp:162]:


Dumping all gfx info:
DeviceIdentifier: {D7B71EE2-D702-11CF-5E70-0900BEC2C535}
VendorId: 4098
DeviceId: 37954
SubSysId: 537073543
Revision: 0
DriverVersion.HighPart: 524305
DriverVersion.LowPart: 656489


[gfx_settings.cpp:182]: Instancing supported.
[gfx_settings.cpp:197]: Video memory amount: 240MB
[gfx_settings.cpp:198]: MaxSimultaneousTextures: 8
[gfx_settings.cpp:199]: MaxVertexBlendMatrices: 4
[gfx_settings.cpp:200]: MaxVertexBlendMatrixIndex: 8
[gfx_settings.cpp:201]: MaxSimultaneousTextures: 8
[gfx_settings.cpp:202]: MaxTextureBlendStages: 8
[gfx_settings.cpp:203]: Support for Anisotropic filtering found.
[gfx_settings.cpp:206]: Max Anisotropic filtering: 16
[gfx_settings.cpp:207]: Anisotropic filtering set to: 0
[gfx_settings.cpp:211]: Vertex Shader version: 3.0
[gfx_settings.cpp:216]: Pixel Shader version: 3.0
[gfx_settings.cpp:22]: Loading settings for adapter 0, fullscreen=0, multisample=15
[gfx_settings.cpp:50]: Graphic Adapters:
[gfx_settings.cpp:55]: 0: ATI Radeon HD 4800 Series
[gfx_settings.cpp:69]: Using Adapter [0] to check for multi-sampling support:
[gfx_settings.cpp:80]: 2 samples supported.
[gfx_settings.cpp:80]: 4 samples supported.
[gfx_settings.cpp:80]: 8 samples supported.
[gfx_settings.cpp:95]: Using Adapter [0]:

-----

And here is the settings.

gui=
{
language=l_english
has_set_language=yes
}
graphics=
{
size=
{
x=1920
y=1200
}

refreshRate=0
fullScreen=no
borderless=yes
shadows=no
shadowSize=2048
multi_sampling=0
anisotropic_filtering=0
gamma=50.000000
}
sound_fx_volume=100.000000
music_volume=100.000000
scroll_speed=50.000000
camera_rotation_speed=50.000000
zoom_speed=50.000000
mouse_speed=50.000000
master_volume=100.000000
ambient_volume=50.000000
mapRenderingOptions=
{
draw_terrain=yes
draw_water=yes
draw_borders=yes
draw_trees=yes
draw_rivers=yes
draw_postfx=yes
draw_sky=yes
draw_bloom=no
draw_tooltips=yes
draw_hires_terrain=no
draw_citysprawl=yes
}
camera_speed=50.000000
camera_tilt=100.000000
centered_zoom_in=yes
lastplayer=""
lasthost=""
serveradress="diplomacy.valkyrienet.com"
autosave="YEARLY"
difficulty="NORMAL"
outliner=
{
1 2 3 4 5 6 7 9 }
outliner_open=no
windowmovetime=0.200000
disable_wikipedia_links=no
nudge_allowed=no
dont_track_data=no
has_made_data_tracking_choice=no
has_disabled_welcome_screen=no
hints=yes
ironman=no
mp_max_day_lead=7
compress_autosaves=no
autosaves_to_keep=0
low_res_textures=no
force_pow2_textures=no
last_used_id=""

 

[Aardvark Bellay]

I suggest changing some things in the settings.txt until AndrewT is back again :

gui=
{
language=l_english
has_set_language=yes
}
graphics=
{
size=
{
x=1920
y=1080
}

refreshRate=60
fullScreen=yes
borderless=yes
..


Assuming that 1920x1080 is proper for your card and screen. Let's see if the game starts.

edit: Actually, you can look into the systems.log in the logs folder. At the bottom of the file you'll see possible resolutions for you.

 

[InsanityShotgun]

I made the suggested changes, though my screen is actually 1920x1200 I did still try it on the different resolution and then on the normal one, and I'm afraid it didn't really make a different. The same legacy error popped up from the launcher, and I still got a runtime error partway through the loading. It seemed to go a tiny chunk further than before, but it still crashed at about the same time.

 

[Aardvark Bellay]

I made the suggested changes, though my screen is actually 1920x1200 I did still try it on the different resolution and then on the normal one, and I'm afraid it didn't really make a different. The same legacy error popped up from the launcher, and I still got a runtime error partway through the loading. It seemed to go a tiny chunk further than before, but it still crashed at about the same time.

Well i tried.
The fact that you get a Runtime Error gives me another idea (like the complete reinstall routine or the usual directx, visual++ and Net updating or 'verify integrity of game cache' in Steam),
but i guess we better wait until some offical shows up again.

 

[AndrewT]

If you OK the Legacy error message, can you continue on to play the game OK? I'd expect so.

I think you have the same issue as the other guy in the other thread on this topic: your video memory is just over 4gb when shared memory is taken into account

Display Memory: 4095 MB
Dedicated Memory: 501 MB
Shared Memory: 3594 MB

which the startup checks in the game can't handle, it rolls over it's measurement at 4gb exactly. So to it you have under, but to the game itself you have all that 4gb+ memory available and I'm pretty sure it will play OK.

BTW you don't have 512mb of dedicated video memory, as you can see above it's just 501mb. But when the shared memory is added in you have plenty.

 

[InsanityShotgun]

Well, when I hit OK on the Legacy Error message, it does start up in (What I assume) is the normal fashion but then never makes it past the loading screen. And ah. I see, I had no idea about the shared memory was a thing. I literally just went and looked at exactly how much video memory could have, and it read off 512~ Sorry if that confused things.

 

[AndrewT]

In that case, I believe the failure to start is nothing to do with that error message.

Please go to C:\Program Files (x86)\Steam\steamapps\common\crusader kings ii\DX\ and run dxsetup.exe
Please go to C:\Program Files (x86)\Steam\steamapps\common\crusader kings ii\ and run vcredist.exe

If that doesn't help, please try installing ALL of these Microsoft modules:

First: http://www.microsoft.com/download/en/details.aspx?id=8328

Then: http://www.microsoft.com/en-us/download/details.aspx?id=35

(If that doesn't do anything then http://www.microsoft.com/en-us/download/details.aspx?id=8109 )

Then: visit the Windows Update site and allow it to apply all .NET updates/patches it wants to, for all .NET versions.