Launcher Issues (Patch 2.2.1)

[Horica666]

I have had this problem for quite a long time and I don't know how this happened or whats causing it.

The problem I have involving my launcher is that, when I press the button to initiate that start up program (the various screens and tips with the loading bar), it instead shows a black window on my computer with the default loading icon, not the Paradox hourglass icon. I don't see anything until the final screen when it says Game Loaded and it shows the menu. Besides that, if I ever click, attempt to minimize or touch any button on my keyboard, this causes the launching program to freeze and crash. I have even had a rare double window where the Paradox Launcher pop-up remains and the background of my laptop shows the same thing on the launcher pop-up. Except with this incident, I can see the process of loading and the screenshots as well as tips that come with the loading process.

Anyone else experiencing this issue? Anyone know how to possibly fix this? I have done plenty of re-installations and nothing fixes it. Due to the fragile state of the launching program, I can't really take any screenshots without it freezing up and crashing.

 

[AndrewT]

We've had a few people say that clicking anything during load causes crashes, but not the black screen thing.

Please try a full clean re-install:

- move any valued save games elsewhere
- "delete local content" in Steam-CK2
- opt into 2.2.1.1 in the Steam beta tab
- manually delete all files and folders left under Steam/CK2 AND Documents/Paradox/CK2
- re-install game in Steam, run a Steam Verify when done.

 

[Horica666]

So the screens did come up this time, but it still crashes whenever I click anywhere. At least this time, I can see the loading screens, so its getting somewhere. Thank you for your help, Andrew.

 

[AndrewT]

Sorry, so you now get to the main game screen, with the options, single, MP, etc? But any button you click there crashes? Is that what you're saying?

 

[Horica666]

Yes that is correct. The black screen has been fixed and I am able to view the loading screens and bar unlike before, yet when I click, it still crashes. At least the black screen issue has been fixed though.

 

[Horica666]

I actually have to revise my statement, the problem returned just today with the black screen again. Not really sure what caused the change.

 

[AndrewT]

Please post a dxdiag.txt (you can delete everything after the end of the "Sound devices" section for brevity) and your Documents/CK2/settings.txt. From your Documents/Paradox/CK2/logs/ directory, post system.log . Open setup.log in notepad and search for 'checksum', post that line only here too please.

 

[Horica666]

Okay going in order as you requested.

Dxdiag.txt:
------------------
System Information
------------------
Time of this report: 12/9/2014, 01:26:13
Machine name: ------
Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.140706-1506)
Language: English (Regional Setting: English)
System Manufacturer: Micro-Star International Co., Ltd.
System Model: GT70 2PC
BIOS: E1763IMS.50W Ver: 00.00.00
Processor: Intel(R) Core(TM) i7-4810MQ CPU @ 2.80GHz (8 CPUs), ~2.8GHz
Memory: 8192MB RAM
Available OS Memory: 8110MB RAM
Page File: 8175MB used, 8043MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: Intel(R) HD Graphics 4600
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics Family
DAC type: Internal
Device Key: Enum\PCI\VEN_8086&DEV_0416&SUBSYS_11061462&REV_06
Display Memory: 1696 MB
Dedicated Memory: 64 MB
Shared Memory: 1632 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: CMO1720
Native Mode: 1920 x 1080(p) (60.020Hz)
Output Type: Internal
Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32
Driver File Version: 9.18.0010.3186 (English)
Driver Version: 9.18.10.3186
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 5/17/2013 12:20:50, 8645120 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B78E66-4756-11CF-A966-0B31BBC2C435}
Vendor ID: 0x8086
Device ID: 0x0416
SubSys ID: 0x11061462
Revision ID: 0x0006
Driver Strong Name: oem14.inf:IntelGfx.NTamd64.6.1:iHSWM_w7:9.18.10.3186ci\ven_8086&dev_0416
Rank Of Driver: 00E02001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C
Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

-------------
Sound Devices
-------------
Description: Speakers (High Definition Audio Device)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_146210EC&REV_1003
Manufacturer ID: 1
Product ID: 65535
Type: WDM
Driver Name: HdAudio.sys
Driver Version: 6.01.7601.17514 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 11/20/2010 22:23:47, 350208 bytes
Other Files:
Driver Provider: Microsoft
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: Digital Audio (S/PDIF) (High Definition Audio Device)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_146210EC&REV_1003
Manufacturer ID: 1
Product ID: 65535
Type: WDM
Driver Name: HdAudio.sys
Driver Version: 6.01.7601.17514 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 11/20/2010 22:23:47, 350208 bytes
Other Files:
Driver Provider: Microsoft
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

System.log:
[systemsettings.cpp:202]: System memory: 0MB
[systemsettings.cpp:209]: Number of processors: 8
[systemsettings.cpp:220]: CPU type: x86
[systemsettings.cpp:252]: OS: Unknown Service Pack 1 Build: 7601
[gfx_settings.cpp:22]: Loading settings for adapter 0, fullscreen=0, multisample=15
[gfx_settings.cpp:50]: Graphic Adapters:
[gfx_settings.cpp:55]: 0: NVIDIA GeForce GTX 870M
[gfx_settings.cpp:69]: Using Adapter [0] to check for multi-sampling support:
[gfx_settings.cpp:80]: 2 samples supported.
[gfx_settings.cpp:80]: 4 samples supported.
[gfx_settings.cpp:80]: 8 samples supported.
[gfx_settings.cpp:95]: Using Adapter [0]:
[gfx_settings.cpp:101]: Succeeded to create a device [D3DCREATE_HARDWARE_VERTEXPROCESSING].
[gfx_settings.cpp:145]: Graphics device: NVIDIA GeForce GTX 870M
[gfx_settings.cpp:146]: Graphics driver: nvumdshim.dll
[gfx_settings.cpp:147]: Driver version: 4475
[gfx_settings.cpp:162]:


Dumping all gfx info:
DeviceIdentifier: {D7B78E66-4756-11CF-A966-0B31BBC2C435}
VendorId: 4318
DeviceId: 4505
SubSysId: 285611106
Revision: 161
DriverVersion.HighPart: 589842
DriverVersion.LowPart: 856443

[gfx_settings.cpp:182]: Instancing supported.
[gfx_settings.cpp:197]: Video memory amount: 2712MB
[gfx_settings.cpp:198]: MaxSimultaneousTextures: 8
[gfx_settings.cpp:199]: MaxVertexBlendMatrices: 4
[gfx_settings.cpp:200]: MaxVertexBlendMatrixIndex: 8
[gfx_settings.cpp:201]: MaxSimultaneousTextures: 8
[gfx_settings.cpp:202]: MaxTextureBlendStages: 8
[gfx_settings.cpp:203]: Support for Anisotropic filtering found.
[gfx_settings.cpp:206]: Max Anisotropic filtering: 16
[gfx_settings.cpp:207]: Anisotropic filtering set to: 0
[gfx_settings.cpp:211]: Vertex Shader version: 3.0
[gfx_settings.cpp:216]: Pixel Shader version: 3.0
[gfx_settings.cpp:22]: Loading settings for adapter 0, fullscreen=0, multisample=15
[gfx_settings.cpp:50]: Graphic Adapters:
[gfx_settings.cpp:55]: 0: NVIDIA GeForce GTX 870M
[gfx_settings.cpp:69]: Using Adapter [0] to check for multi-sampling support:
[gfx_settings.cpp:80]: 2 samples supported.
[gfx_settings.cpp:80]: 4 samples supported.
[gfx_settings.cpp:80]: 8 samples supported.
[gfx_settings.cpp:95]: Using Adapter [0]:
[gfx_settings.cpp:101]: Succeeded to create a device [D3DCREATE_HARDWARE_VERTEXPROCESSING].
[gfx_settings.cpp:145]: Graphics device: NVIDIA GeForce GTX 870M
[gfx_settings.cpp:146]: Graphics driver: nvumdshim.dll
[gfx_settings.cpp:147]: Driver version: 4475
[gfx_settings.cpp:162]:

Dumping all gfx info:
DeviceIdentifier: {D7B78E66-4756-11CF-A966-0B31BBC2C435}
VendorId: 4318
DeviceId: 4505
SubSysId: 285611106
Revision: 161
DriverVersion.HighPart: 589842
DriverVersion.LowPart: 856443

[gfx_settings.cpp:182]: Instancing supported.
[gfx_settings.cpp:197]: Video memory amount: 2712MB
[gfx_settings.cpp:198]: MaxSimultaneousTextures: 8
[gfx_settings.cpp:199]: MaxVertexBlendMatrices: 4
[gfx_settings.cpp:200]: MaxVertexBlendMatrixIndex: 8
[gfx_settings.cpp:201]: MaxSimultaneousTextures: 8
[gfx_settings.cpp:202]: MaxTextureBlendStages: 8
[gfx_settings.cpp:203]: Support for Anisotropic filtering found.
[gfx_settings.cpp:206]: Max Anisotropic filtering: 16
[gfx_settings.cpp:207]: Anisotropic filtering set to: 0
[gfx_settings.cpp:211]: Vertex Shader version: 3.0
[gfx_settings.cpp:216]: Pixel Shader version: 3.0
[graphicssettings.cpp:444]: Not using multisampling.
[graphics.cpp:169]: Creating device with: HARDWARE_VERTEXPROCESSING
Fullscreen=no
Resolution=1000x600
[graphicssettings.cpp:409]: Usable res: 1024 768 60
[graphicssettings.cpp:409]: Usable res: 1152 864 60
[graphicssettings.cpp:409]: Usable res: 1280 720 60
[graphicssettings.cpp:409]: Usable res: 1280 768 60
[graphicssettings.cpp:409]: Usable res: 1280 800 60
[graphicssettings.cpp:409]: Usable res: 1280 960 60
[graphicssettings.cpp:409]: Usable res: 1280 1024 60
[graphicssettings.cpp:409]: Usable res: 1360 768 60
[graphicssettings.cpp:409]: Usable res: 1366 768 60
[graphicssettings.cpp:409]: Usable res: 1400 1050 60
[graphicssettings.cpp:409]: Usable res: 1440 900 60
[graphicssettings.cpp:409]: Usable res: 1600 900 60
[graphicssettings.cpp:409]: Usable res: 1680 1050 60
[graphicssettings.cpp:409]: Usable res: 1920 1080 60
[graphics.cpp:210]: Done creating device.
[main.cpp:618]: CK2 Version Nov 17 2014 : 15:43:42
[main.cpp:619]: Commandline:
[internationalizedtext.cpp:1234]: Create table
[internationalizedtext.cpp:1236]: Create text database
[main.cpp:646]: Text database created
[main.cpp:664]: Creating application...
[main.cpp:697]: Initializing application...
[ck_application.cpp:591]: Initializing application...
[ck_application.cpp:595]: Done initializing application
[ck_application.cpp:605]: Loading cursor...
[ck_application.cpp:657]: Done loading cursor
[ck_application.cpp:660]: Initializing sound...
[ck_application.cpp:697]: Done initializing sound
[ck_application.cpp:699]: Initializing graphics...
[graphicssettings.cpp:444]: Not using multisampling.
[graphics.cpp:169]: Creating device with: HARDWARE_VERTEXPROCESSING
Fullscreen=no
Resolution=1920x1080
[graphicssettings.cpp:409]: Usable res: 1024 768 60
[graphicssettings.cpp:409]: Usable res: 1152 864 60
[graphicssettings.cpp:409]: Usable res: 1280 720 60
[graphicssettings.cpp:409]: Usable res: 1280 768 60
[graphicssettings.cpp:409]: Usable res: 1280 800 60
[graphicssettings.cpp:409]: Usable res: 1280 960 60
[graphicssettings.cpp:409]: Usable res: 1280 1024 60
[graphicssettings.cpp:409]: Usable res: 1360 768 60
[graphicssettings.cpp:409]: Usable res: 1366 768 60
[graphicssettings.cpp:409]: Usable res: 1400 1050 60
[graphicssettings.cpp:409]: Usable res: 1440 900 60
[graphicssettings.cpp:409]: Usable res: 1600 900 60
[graphicssettings.cpp:409]: Usable res: 1680 1050 60
[graphicssettings.cpp:409]: Usable res: 1920 1080 60
[graphics.cpp:210]: Done creating device.
[ck_application.cpp:731]: Done initializing graphics
[main.cpp:700]: Running application...

Checksum from Setup.log:
[ck_application.cpp:1023]: Checksum is 2.2.1 (DPOO) -214433261

 

[AndrewT]

Updated Intel video driver
https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=24348&lang=eng&ProdId=3720

That aside that all looks fine, I have to say .... the game appears to be using your nVidia card as it should, and that driver is up to date.

But in the reinstall back in post #2 I asked you to opt into the 2.2.1.1 beta - did you not do that, or you've gone back to 2.2.1 for some reason .... ?

 

[Horica666]

I went back to Patch 2.2.1 to play with a friend of mine who didn't have the beta patch up. It worked actually, then it didn't. I will go back to the beta and update the Intel video driver.

Thanks again for the help.

Update:
I did a total re-installation of the game and got to where I was in Post 5 of this thread (game loads, loading screens come up, click anywhere and it crash). It froze abit during the load-up process, but works nonetheless. I believe this is the best I can get it right now.