Launcher fails to download update

[Nokelar]

Hello

I know there was made many posts before that but all that steps with "start steam in admin mode" or "delete folder x and uninstall the launcher" have been tried and it didn't worked at all. Sadly I don't know what files I have to upload so it would be nice if somebody said me what I have to upload so that you can help me. Also my launcher latest update 2020.04 and it had newer version but it has "downgradet" by itselfe after I closed the game.
I'm sorry for my bad englisch I say that now.

I hope somebody could help me

 

[AndrewT]

Please try this:

- exit the Steam app entirely
- uninstall Paradox Launcher v2 from the Windows "Apps and features" utility, if still present.

Delete the following folders if still present:

- C:/users/<UserName>/AppData/Local/Programs/Paradox Interactive/
- C:/users/<UserName>/AppData/Local/Paradox Interactive/
- C:/users/<UserName>/AppData/Roaming/Paradox Interactive/launcher-v2/
To see the AppData folder you'll need to enable View Hidden Items in File Explorer.

- run steam.exe as the Windows Admin user

- run the game from the PLAY button in Steam

IF that doesn't help, in this folder are some .log files:
C:/users/<UserName>/AppData/Local/Paradox Interactive/launcher-v2/
Please attach them here.

 

[Nokelar]

Here, I hope this will help you.

 

[AndrewT]

Looks like you have having some problem getting to our servers:

2021-02-15 01:19:54 [repository] [WARNING] Error in response: Get : contacting repo: Get https://api.paradox-interactive.com/patch/repo/launcher-v2-windows-64/repository.json: dial tcp 151.101.66.217:443: i/o timeout

In Windows go to Date&Time and check that Set Time Automatically is ON. Then hit Sync Now.

Also check that all traffic to and from api.paradox-interactive.com is allowed through all your firewalls.

Then try that clean reinstall again please.

 

[Nokelar]

Well I set Auto time at on and disabled my firewall, cleared the named folders and installed it but it didn't helped at all.

 

[AndrewT]

Can i see the new logs then please.

 

[Nokelar]

Here they are. It seems so that nothing has chanched about the error message.

 

[AndrewT]

As you say, the same TCP timeout error. We know it's not at our end! I can't think of anything else that firewall or time settings that could cause that.

Let's try forcing an update of the launcher.

Download the installer package for Windows: https://forumcontent.paradoxplaza.com/emailsignatures/2021.1-win-prod.zip

Unpack the file you just downloaded and place the three files in the Steam folder for the game you're having issues with. If asked if you want to replace already existing files click "yes" - that's a sign you are in the right place!

Then please repeat the launcher reinstall procedure from before.

Good luck with that!

 

[Nokelar]

Well I would say thank you. It worked perfectly now my launcher has updated itself. I hope the future updates will be now downloaded automatically.

I really thank you

 

[AUG1024]

I used the installer package above,seems my paradox laucher`s version is correct, but something still wrong, it always tell me "[repository] [WARNING] Error in response: server returned 403 Forbidden"

the full logs here.

 

[AndrewT]

Frankly no idea on that one, sorry - you'd think it meant a server problem at this end but if that was so everyone would get it.

@Deuterium Oxide can you help us out here, what would trigger that error please?