ravage1505

Recruit
140 Badges
May 22, 2009
1
0
  • Semper Fi
  • Heir to the Throne
  • Impire
  • Europa Universalis IV: Pre-order
  • King Arthur II
  • The Kings Crusade
  • Magicka
  • March of the Eagles
  • Cities: Skylines - After Dark
  • Pirates of Black Cove
  • Europa Universalis IV: Res Publica
  • Victoria: Revolutions
  • Europa Universalis: Rome
  • Hearts of Iron III
  • Sengoku
  • Ship Simulator Extremes
  • Sword of the Stars
  • Sword of the Stars II
  • Warlock 2: Wrath of the Nagas
  • Supreme Ruler: Cold War
  • Warlock 2: The Exiled
  • Victoria 2: A House Divided
  • Victoria 2: Heart of Darkness
  • Rome: Vae Victis
  • Warlock: Master of the Arcane
  • Deus Vult
  • Arsenal of Democracy
  • Cities in Motion
  • Cities in Motion 2
  • Crusader Kings II
  • Crusader Kings II: Charlemagne
  • Pillars of Eternity
  • Crusader Kings II: The Old Gods
  • Crusader Kings II: Rajas of India
  • Crusader Kings II: The Republic
  • Crusader Kings II: Sons of Abraham
  • Crusader Kings II: Sunset Invasion
  • Crusader Kings II: Sword of Islam
  • Ancient Space
  • Europa Universalis III
  • Europa Universalis III: Chronicles
  • Europa Universalis III Complete
  • Divine Wind
  • Europa Universalis IV
  • Europa Universalis IV: Art of War
  • Europa Universalis IV: Conquest of Paradise
  • Europa Universalis IV: Wealth of Nations
  • For The Glory
  • For the Motherland
  • Stellaris: Necroids
Support department - Hi there, had purchased a few additional great mages, spells and ability to start in different land types via the in game store. As of today and after reading the post about the store no longer being available I became curious and those items have disappeared. How can I please get them restored ?

Thanks in advance for the time and help on this.
 

JorgenB

Señor Producer
59 Badges
Jan 13, 2011
866
0
  • Naval War: Arctic Circle
  • Starvoid
  • Crusader Kings III
  • Supreme Ruler 2020
  • War of the Roses
  • 500k Club
  • Hearts of Iron: The Card Game
  • Paradox Order
  • Knights of Honor
  • Crusader Kings Complete
  • Victoria: Revolutions
  • Hearts of Iron III: Their Finest Hour
  • March of the Eagles
  • Majesty 2 Collection
  • Majesty 2
  • Magicka
  • The Kings Crusade
  • Leviathan: Warships
  • Knights of Pen and Paper +1 Edition
  • King Arthur II
  • Impire
  • Heir to the Throne
  • Darkest Hour
  • Arsenal of Democracy
  • Cities in Motion
  • Cities in Motion 2
  • Crusader Kings II
  • Crusader Kings II: Legacy of Rome
  • Crusader Kings II: The Old Gods
  • Crusader Kings II: The Republic
  • Crusader Kings II: Sons of Abraham
  • Crusader Kings II: Sunset Invasion
  • Crusader Kings II: Sword of Islam
  • A Game of Dwarves
  • Dungeonland
  • Europa Universalis III
  • Divine Wind
  • Europa Universalis IV
  • Europa Universalis IV: Conquest of Paradise
  • For The Glory
  • For the Motherland
  • Gettysburg
  • Hearts of Iron III
Looking in to it! All the ownership data is stored, so this is a matter of the game not showing it. Not that it helps you at this percise moment, but rest assured that we still know what you have bought. Sorry for the inconvenience!
 

JorgenB

Señor Producer
59 Badges
Jan 13, 2011
866
0
  • Naval War: Arctic Circle
  • Starvoid
  • Crusader Kings III
  • Supreme Ruler 2020
  • War of the Roses
  • 500k Club
  • Hearts of Iron: The Card Game
  • Paradox Order
  • Knights of Honor
  • Crusader Kings Complete
  • Victoria: Revolutions
  • Hearts of Iron III: Their Finest Hour
  • March of the Eagles
  • Majesty 2 Collection
  • Majesty 2
  • Magicka
  • The Kings Crusade
  • Leviathan: Warships
  • Knights of Pen and Paper +1 Edition
  • King Arthur II
  • Impire
  • Heir to the Throne
  • Darkest Hour
  • Arsenal of Democracy
  • Cities in Motion
  • Cities in Motion 2
  • Crusader Kings II
  • Crusader Kings II: Legacy of Rome
  • Crusader Kings II: The Old Gods
  • Crusader Kings II: The Republic
  • Crusader Kings II: Sons of Abraham
  • Crusader Kings II: Sunset Invasion
  • Crusader Kings II: Sword of Islam
  • A Game of Dwarves
  • Dungeonland
  • Europa Universalis III
  • Divine Wind
  • Europa Universalis IV
  • Europa Universalis IV: Conquest of Paradise
  • For The Glory
  • For the Motherland
  • Gettysburg
  • Hearts of Iron III
Hi again!

We tested it over here and it works for us when we are working against the live build.

The store should not be unavailable, you should still be able to click the store button. We just removed the possibility to buy the items.

To further investigate: please provide your Steam 64 id. You can find it by accsing your Steam community page.
http://steamcommunity.com/profiles/76561197994577266/

The long run of numbers at the end is the ID.

Cheers,
Jörgen
 

JorgenB

Señor Producer
59 Badges
Jan 13, 2011
866
0
  • Naval War: Arctic Circle
  • Starvoid
  • Crusader Kings III
  • Supreme Ruler 2020
  • War of the Roses
  • 500k Club
  • Hearts of Iron: The Card Game
  • Paradox Order
  • Knights of Honor
  • Crusader Kings Complete
  • Victoria: Revolutions
  • Hearts of Iron III: Their Finest Hour
  • March of the Eagles
  • Majesty 2 Collection
  • Majesty 2
  • Magicka
  • The Kings Crusade
  • Leviathan: Warships
  • Knights of Pen and Paper +1 Edition
  • King Arthur II
  • Impire
  • Heir to the Throne
  • Darkest Hour
  • Arsenal of Democracy
  • Cities in Motion
  • Cities in Motion 2
  • Crusader Kings II
  • Crusader Kings II: Legacy of Rome
  • Crusader Kings II: The Old Gods
  • Crusader Kings II: The Republic
  • Crusader Kings II: Sons of Abraham
  • Crusader Kings II: Sunset Invasion
  • Crusader Kings II: Sword of Islam
  • A Game of Dwarves
  • Dungeonland
  • Europa Universalis III
  • Divine Wind
  • Europa Universalis IV
  • Europa Universalis IV: Conquest of Paradise
  • For The Glory
  • For the Motherland
  • Gettysburg
  • Hearts of Iron III
player1 fanatic: I realise that this might look a bit strange, but in our back end the system that keeps track of ownership is not at all connected to the system that sells stuff.

Unfortunately we can not have the items visible in the store without them being purchasable.
 

AndrewT

The Full Monty Python
Paradox Support Rep
Super Moderator
Moderator
116 Badges
Jun 29, 2001
76.837
3.186
  • Leviathan: Warships
  • Europa Universalis IV: Wealth of Nations
  • Europa Universalis IV: Call to arms event
  • For The Glory
  • Gettysburg
  • Hearts of Iron III
  • Heir to the Throne
  • Impire
  • Europa Universalis III Complete
  • King Arthur II
  • Knights of Pen and Paper +1 Edition
  • Lead and Gold
  • Legio
  • Europa Universalis IV: Conquest of Paradise
  • The Kings Crusade
  • Lost Empire - Immortals
  • Magicka
  • Majesty 2 Collection
  • March of the Eagles
  • Europa Universalis III Complete
  • Naval War: Arctic Circle
  • Pirates of Black Cove
  • Europa Universalis IV: Res Publica
  • Europa Universalis: Rome
  • Rome Gold
  • Stellaris: Necroids
  • Crusader Kings II: Sunset Invasion
  • Ancient Space
  • Arsenal of Democracy
  • Hearts of Iron II: Armageddon
  • Cities in Motion
  • Cities in Motion 2
  • Crusader Kings II
  • Crusader Kings II: Charlemagne
  • Crusader Kings II: Legacy of Rome
  • Crusader Kings II: The Old Gods
  • Crusader Kings II: Rajas of India
  • Crusader Kings II: The Republic
  • Crusader Kings II: Sons of Abraham
  • A Game of Dwarves
  • Crusader Kings II: Sword of Islam
  • Commander: Conquest of the Americas
  • Darkest Hour
  • Dungeonland
  • East India Company Collection
  • Europa Universalis III
  • Europa Universalis III: Chronicles
  • Europa Universalis III Complete
  • Divine Wind
  • Europa Universalis IV
Hi again!

We tested it over here and it works for us when we are working against the live build.

The store should not be unavailable, you should still be able to click the store button. We just removed the possibility to buy the items.

To further investigate: please provide your Steam 64 id. You can find it by accsing your Steam community page.
http://steamcommunity.com/profiles/76561197994577266/

The long run of numbers at the end is the ID.

Cheers,
Jörgen
A user has requested that I post here on his behalf. His Steam ID is
http://steamcommunity.com/profiles/76561198012509455/home/

Purchased 'magical genius' perk with steam wallet. Perk was available before, but no longer shows up.
When I say that it does not show up, I mean that it does not show up anywhere, including on the perk selection screen of the game.
 
Last edited:

JorgenB

Señor Producer
59 Badges
Jan 13, 2011
866
0
  • Naval War: Arctic Circle
  • Starvoid
  • Crusader Kings III
  • Supreme Ruler 2020
  • War of the Roses
  • 500k Club
  • Hearts of Iron: The Card Game
  • Paradox Order
  • Knights of Honor
  • Crusader Kings Complete
  • Victoria: Revolutions
  • Hearts of Iron III: Their Finest Hour
  • March of the Eagles
  • Majesty 2 Collection
  • Majesty 2
  • Magicka
  • The Kings Crusade
  • Leviathan: Warships
  • Knights of Pen and Paper +1 Edition
  • King Arthur II
  • Impire
  • Heir to the Throne
  • Darkest Hour
  • Arsenal of Democracy
  • Cities in Motion
  • Cities in Motion 2
  • Crusader Kings II
  • Crusader Kings II: Legacy of Rome
  • Crusader Kings II: The Old Gods
  • Crusader Kings II: The Republic
  • Crusader Kings II: Sons of Abraham
  • Crusader Kings II: Sunset Invasion
  • Crusader Kings II: Sword of Islam
  • A Game of Dwarves
  • Dungeonland
  • Europa Universalis III
  • Divine Wind
  • Europa Universalis IV
  • Europa Universalis IV: Conquest of Paradise
  • For The Glory
  • For the Motherland
  • Gettysburg
  • Hearts of Iron III
From what I can see you own the Elven World DLC & the Boons of Death pack.
Of these the Elven world starting perk should be available for all you when you customize a great mage & the spell "Rise of the dead" is available as a starting perk in the same way.

Could you check if this is the case?
 

AndrewT

The Full Monty Python
Paradox Support Rep
Super Moderator
Moderator
116 Badges
Jun 29, 2001
76.837
3.186
  • Leviathan: Warships
  • Europa Universalis IV: Wealth of Nations
  • Europa Universalis IV: Call to arms event
  • For The Glory
  • Gettysburg
  • Hearts of Iron III
  • Heir to the Throne
  • Impire
  • Europa Universalis III Complete
  • King Arthur II
  • Knights of Pen and Paper +1 Edition
  • Lead and Gold
  • Legio
  • Europa Universalis IV: Conquest of Paradise
  • The Kings Crusade
  • Lost Empire - Immortals
  • Magicka
  • Majesty 2 Collection
  • March of the Eagles
  • Europa Universalis III Complete
  • Naval War: Arctic Circle
  • Pirates of Black Cove
  • Europa Universalis IV: Res Publica
  • Europa Universalis: Rome
  • Rome Gold
  • Stellaris: Necroids
  • Crusader Kings II: Sunset Invasion
  • Ancient Space
  • Arsenal of Democracy
  • Hearts of Iron II: Armageddon
  • Cities in Motion
  • Cities in Motion 2
  • Crusader Kings II
  • Crusader Kings II: Charlemagne
  • Crusader Kings II: Legacy of Rome
  • Crusader Kings II: The Old Gods
  • Crusader Kings II: Rajas of India
  • Crusader Kings II: The Republic
  • Crusader Kings II: Sons of Abraham
  • A Game of Dwarves
  • Crusader Kings II: Sword of Islam
  • Commander: Conquest of the Americas
  • Darkest Hour
  • Dungeonland
  • East India Company Collection
  • Europa Universalis III
  • Europa Universalis III: Chronicles
  • Europa Universalis III Complete
  • Divine Wind
  • Europa Universalis IV
He says "My DLC has been restored. Thank you again for your help.". It's not clear to me if you did anything, or it just got better by itself? But thanks for looking into it.