Hey Survivors!
We're currently investigating launch issues with the game after installing today's free Tourism update. It seems that the problem occurs mostly for Windows 7 users, but we are still looking for the root of it.
If you're having issues with launching the game today, please make sure to report it under this post.
Don't forget to mention:
And the save files from: \Users\INSERTNAME\AppData\Roaming\Surviving Mars\17 digit folder name
You can save both files in Notepad. They do not include any sensitive information, but if it's more comfortable for you, you can also include them in a support ticket.
EDIT
We might also require crash dump files from \Users\INSERTNAME\AppData\Roaming\Surviving Mars\crashes/ folder. We're looking for both .crash and .dmp files. They would help a lot in our investigation!
FOR THE CONSOLE PLAYERS
If you're also experiencing issues with the game, please let us know! Try to answer the questions below - you'll get points for being extra-helpful!
Thank you!
We're currently investigating launch issues with the game after installing today's free Tourism update. It seems that the problem occurs mostly for Windows 7 users, but we are still looking for the root of it.
If you're having issues with launching the game today, please make sure to report it under this post.
Don't forget to mention:
- What is your operating system version?
- Do you have any mods/assets installed?
- On which PC platform do you play (Steam, GOG, etc.)?
- What is your setup (GPU, graphics card, etc.)?
And the save files from: \Users\INSERTNAME\AppData\Roaming\Surviving Mars\17 digit folder name
You can save both files in Notepad. They do not include any sensitive information, but if it's more comfortable for you, you can also include them in a support ticket.
EDIT
We might also require crash dump files from \Users\INSERTNAME\AppData\Roaming\Surviving Mars\crashes/ folder. We're looking for both .crash and .dmp files. They would help a lot in our investigation!
FOR THE CONSOLE PLAYERS
If you're also experiencing issues with the game, please let us know! Try to answer the questions below - you'll get points for being extra-helpful!
- DLC Installed
- Mods installed if on Xbox
- Game Mode (New Game / Challenges / Creative)
- Mission Sponsor
- Profile
- Mystery
- Map Coordinates (should be visible from save game screen)
Thank you!
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