Hi all!
We decided to regarding a quick FAQ and Know Issues so far. If you found any bugs or tech issues, please report them within their respective subforums (Bug Reports and Tech Support). We will update the thread as we learn more about, and fix bugs!
Why do I have a blackscreen/whitescreen?
This is due to the fact that the game is loading. It will take a few seconds, be patient and it will be there within a flash!
Why can't I access Multiplayer? Why am I having trouble logging in within the launcher or launching the game?
To access multiplayer you will need a Paradox Account. We experienced some trouble with our backend with AWS, this should be fixed and working now. Let us know in the bug forum if the issue persists.
NOTE: there is no crossplay possible between GoG and Steam users as yet - sorry about that!
I don't have my Digital Deluxe Edition content loaded up?
Please reinstall the game and you should find your DLC content (soundtrack DLC, Deluxe content (artbook and WP)) in ...\Steam\steamapps\common\ImperatorRome\game\dlc\dlc003_art\
The game won't start properly on Windows 7!
You must have the d3dcompiler_47.dll issue, hence you are missing Service Pack 1 from windows update on windows 7!
The game won't start properly on Windows 10!
Microsoft released an update on April 9th so please make sure you have the latest update and see if that solves it::https://support.microsoft.com/en-us/help/4027667/windows-10-update
"Failed to create render background", any idea what this is about?
This is the update that is required _on top of_ Win7 SP1 (see above). It will fix any instances of the render error, or win7 crash on startup. https://www.microsoft.com/en-us/download/details.aspx?id=36805
The game crashes once I reach the month of November
This is an issue we've seen a number of reports on. We're currently investigating it. Our apologies to those affected
UPDATE: When in main menu hit the ~ key then type Th then hit tab. It should show a command, then hit 4 and enter - this should fix the problem.
The game is "stuttering" heavily when unpaused
Please help us out by posting your CPU and GPU specs in this thread. Also tell us if you are playing on ironman or not.
I can't scroll on the map / map is constantly scrolling!
Unplug any controllers you may have plugged in (Xbox, PS4, gamepad etc) as this is most likely the cause.
How do I contact support directly?
Simply go to support.paradoxplaza.com, sign in with your Paradox account and open a ticket.
I would like to understand more about the development of Imperator: Rome. Do you have a link to a thread?
Johan Andersson, our Game Director, created a thread on the subject, click right here.
*UPDATE FROM ADMIN:*
Please, make a new thread in the tech support forum or submit a ticket through support.paradoxplaza.com if you experience problems. I'm afraid the level of individual support in this particular thread is going to be very low.
Please only post in here if you have found solutions to an issue so that we can put it into the top post. Thank you!
We decided to regarding a quick FAQ and Know Issues so far. If you found any bugs or tech issues, please report them within their respective subforums (Bug Reports and Tech Support). We will update the thread as we learn more about, and fix bugs!
Why do I have a blackscreen/whitescreen?
This is due to the fact that the game is loading. It will take a few seconds, be patient and it will be there within a flash!
Why can't I access Multiplayer? Why am I having trouble logging in within the launcher or launching the game?
To access multiplayer you will need a Paradox Account. We experienced some trouble with our backend with AWS, this should be fixed and working now. Let us know in the bug forum if the issue persists.
NOTE: there is no crossplay possible between GoG and Steam users as yet - sorry about that!
I don't have my Digital Deluxe Edition content loaded up?
Please reinstall the game and you should find your DLC content (soundtrack DLC, Deluxe content (artbook and WP)) in ...\Steam\steamapps\common\ImperatorRome\game\dlc\dlc003_art\
The game won't start properly on Windows 7!
You must have the d3dcompiler_47.dll issue, hence you are missing Service Pack 1 from windows update on windows 7!
The game won't start properly on Windows 10!
Microsoft released an update on April 9th so please make sure you have the latest update and see if that solves it::https://support.microsoft.com/en-us/help/4027667/windows-10-update
"Failed to create render background", any idea what this is about?
This is the update that is required _on top of_ Win7 SP1 (see above). It will fix any instances of the render error, or win7 crash on startup. https://www.microsoft.com/en-us/download/details.aspx?id=36805
The game crashes once I reach the month of November
This is an issue we've seen a number of reports on. We're currently investigating it. Our apologies to those affected
UPDATE: When in main menu hit the ~ key then type Th then hit tab. It should show a command, then hit 4 and enter - this should fix the problem.
The game is "stuttering" heavily when unpaused
Please help us out by posting your CPU and GPU specs in this thread. Also tell us if you are playing on ironman or not.
I can't scroll on the map / map is constantly scrolling!
Unplug any controllers you may have plugged in (Xbox, PS4, gamepad etc) as this is most likely the cause.
How do I contact support directly?
Simply go to support.paradoxplaza.com, sign in with your Paradox account and open a ticket.
I would like to understand more about the development of Imperator: Rome. Do you have a link to a thread?
Johan Andersson, our Game Director, created a thread on the subject, click right here.
*UPDATE FROM ADMIN:*
Please, make a new thread in the tech support forum or submit a ticket through support.paradoxplaza.com if you experience problems. I'm afraid the level of individual support in this particular thread is going to be very low.
Please only post in here if you have found solutions to an issue so that we can put it into the top post. Thank you!
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