Imperator: Rome - Known Issues and FAQ [UPDATE]

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HottestRod

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Hi all!

We decided to regarding a quick FAQ and Know Issues so far. If you found any bugs or tech issues, please report them within their respective subforums (Bug Reports and Tech Support). We will update the thread as we learn more about, and fix bugs!

Why do I have a blackscreen/whitescreen?
This is due to the fact that the game is loading. It will take a few seconds, be patient and it will be there within a flash!

Why can't I access Multiplayer? Why am I having trouble logging in within the launcher or launching the game?
To access multiplayer you will need a Paradox Account. We experienced some trouble with our backend with AWS, this should be fixed and working now. Let us know in the bug forum if the issue persists.
NOTE: there is no crossplay possible between GoG and Steam users as yet - sorry about that!

I don't have my Digital Deluxe Edition content loaded up?
Please reinstall the game and you should find your DLC content (soundtrack DLC, Deluxe content (artbook and WP)) in ...\Steam\steamapps\common\ImperatorRome\game\dlc\dlc003_art\

The game won't start properly on Windows 7!
You must have the d3dcompiler_47.dll issue, hence you are missing Service Pack 1 from windows update on windows 7!

The game won't start properly on Windows 10!
Microsoft released an update on April 9th so please make sure you have the latest update and see if that solves it::https://support.microsoft.com/en-us/help/4027667/windows-10-update

"Failed to create render background", any idea what this is about?
This is the update that is required _on top of_ Win7 SP1 (see above). It will fix any instances of the render error, or win7 crash on startup. https://www.microsoft.com/en-us/download/details.aspx?id=36805

The game crashes once I reach the month of November
This is an issue we've seen a number of reports on. We're currently investigating it. Our apologies to those affected
UPDATE: When in main menu hit the ~ key then type Th then hit tab. It should show a command, then hit 4 and enter - this should fix the problem.

The game is "stuttering" heavily when unpaused
Please help us out by posting your CPU and GPU specs in this thread. Also tell us if you are playing on ironman or not.

I can't scroll on the map / map is constantly scrolling!
Unplug any controllers you may have plugged in (Xbox, PS4, gamepad etc) as this is most likely the cause.

How do I contact support directly?
Simply go to support.paradoxplaza.com, sign in with your Paradox account and open a ticket.

I would like to understand more about the development of Imperator: Rome. Do you have a link to a thread?
Johan Andersson, our Game Director, created a thread on the subject, click right here.






*UPDATE FROM ADMIN:*
Please, make a new thread in the tech support forum or submit a ticket through support.paradoxplaza.com if you experience problems. I'm afraid the level of individual support in this particular thread is going to be very low.

Please only post in here if you have found solutions to an issue so that we can put it into the top post. Thank you!
 
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Styo

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What about the stuttering issue when the day switches?
 

Elou2A

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Screenshot_16.png
Screenshot_17.png
Screenshot_18.png


Those are some translation bug in french. I cant acces to the subforum of bug reports so i place them here. Hope this will be fixed soon. Thank you !
 

quasars235

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multiplayer still doesn't work on my side, and if trying to reconnect to the paradox accout the game crashes instantly.
 

HottestRod

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sparkz9502

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It is a very tiny issue that doesn't affect gameplay, but there seems to be localization missing for a province:

859580_20190425135723_1.png


It seems to be missing from the localization file for province names:
Code:
PROV5987:0 "Maurian Plateau"
PROV5988:0 ""
PROV5989:0 "Thenteos"
PROV5991:0 "Gholaia"
PROV5992:0 "Aguila"

Edit: My bad, just realized there is a Bug Report section.
 

PAcifisti

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Can you just stop forcing us to make accounts to be able to play? It's just bound to break. I cant join multiplayer games as the game is asking me to create a social profile, and clicking the social profile button at the top left of the screen does nothing...
 

Absolome

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I can't access the bug forum for some reason (I guess it hasn't registered that I own imperator yet, probably overloaded server)?

I'm on macOS and my steam overlay doesn't work in game (despite being enabled in steam). I've tried restarting (both computer and steam) but no dice. I'm also getting a LOT of performance issues to the point where the game is completely unplayable in its current state even on the absolute lowest settings. (although maybe I just underestimated how much more taxing this game would be on my system than ck2 and eu4?)
 

CosmicChronos

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If you have a fleet transporting an army selected when it goes to port, the circle indicating the fleet will stay on the sea tile, even after a couple of months.
2019-04-25 (6).png
 

EmperorGilgamesh

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I can't access multiplayer at all. Says I need to login to Paradox Plaza to access it, but I'm already logged in and when I try to click on "Bind" it gives me a "POPS_internal-error" message.

Edit: It seemed to have fixed itself now. Thanks for the awesome service! :)
 
Last edited:

zach6844

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can't access the bug report forum due to owned items syncing not working, will report stuff when I can access it

(also, thanks for being so quick to answer stuff)
 

102_Rudy102

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Win10, here. Game as a whole loads properly, but Windowed/Full screen boarderless - after clicking start it seams as if it lags - but it actualy loads in the background so i can "play" the game but i don't see my changes. Full screen same thing but after cliking the button on starting event.
 

JThe Conqueror

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Tried to play the tutorial, unpaused game on highest speed and then got stuttering and then the screen froze and crashed. Any future updates to fix stuttering and gameplay crashing?
 

GLatino

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Multiplayer does not work. I am connected to my paradox plaza account. If i play on "custom" and i try to log out the game crashes. So i selected low quality and the game does not crash, but if i log in game nothing happens, i still can't play.
 

The Grand Emperor

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Hours have passed and you guys haven't even acknowledged the stuttering problem. I have also heard that a "Steam diccusions" thread about the stuttering issue was taken down. The game is unplayable. I just dropped a negative rewiew. Might consider refund.
i was on that thread, it gained alot of traction and was shut down. what a joke.
 
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