Originally posted by Minodrin
Well, one another small problem I might like to talk about. The fan's defense of Paradox.
I was intrigued by this statement, and it left me with a question: how exactly is "fan's defense" of Paradox a problem? What are tare the negative consequences of this support that worry you?
Is your concern that such support blinds people to the game's faults? If so, from my perspective I see that many of the people who "defend" Paradox also post frequently on the subject of the game's weaknesses and failings. They make contributions to the tweaks/patch file, and constantly suggest how things might be made better. Just because they defend Paradox against some forms of criticism doesn't mean they're blind to the game's problems or dissapointed at it's beta-state release.
Is the concern or problem that this defense might encourage or allow Paradox to produce and market flawed products? If so, well, first I don't actually recall seeing anyone who has said something to the effect of: "The game is perfect, Paradox is above all responsibility to its consumers, and we should take anything Paradox gives us, pay the price they want, and be glad." Secondly, I don't see Paradox saying "Oh, well, we were going to patch that, but since so many people love us and are our willing thralls, we'll just drop it and get on to other things." In fact, Paradox goes far beyond many software companies in their support. That's not something to be taken lightly or overlooked. You must remember that they have no legal obligation to provide the post-purchase support that they do.
In the cold law of the marketplace, after you've paid your clams and taken the game, Paradox doesn't have any legal responsibility to do anything else for you. Caveat emptor. The fact that they do what they do in support is not only good business sense, but I believe it is also representative of some personal commitment and concern for their product and customers that is commendable, and should be noted and praised. Such behavior needs to be encouraged, if for no other reason than it is ultimately beneficial to the gaming community. Saying this and supporting Paradox for their post-sale support, however, in no way glosses over or negates the flaws in their product, or releases them from the reasonable gamer expectation that when we lay down $49 for a game, we should receive a quality product.
In addition, looking at the broader industry context, I don't really see how Paradox, in releasing HOI before it was "ready," is acting any differently than any other software company. Nearly every game I have ever bought, from anyone, in its first release was bugged and flawed and went through a six month to a year process of patching. It's the norm in the industry.
Sure, we'd like to get a perfect original release, but given the state of the industry that's just not going to happen. Some companies release more refined products than others, some are better at product support than others, and some companies provide better post-purchase value. But, in the end, all software providers are subject to a host of forces beyond their control. Publishers contract for a game and they want it when they want it, finished or not. *Especially* at Christmas. What's Paradox to do, say "no" to the people who produce and market their game? That's the quick route to bankruptcy. In the end, I don't see how this broader industrial reality is going to change, no matter what anyone posts on a forum. Short of people stopping their purchase of games altogether -- a boycott -- the market dynamics will remain. And I'm not holding my breath for a boycott, and I'm certainly not going to stop buying computer games in hopes that this will convince the industry to change its ways.
Further, keep in mind that games like HOI are a definite minor niche in a vast industry. Companies could stop producing wargames/strategy games, funnel the resources into other products and never miss a buck. In fact, I'm sure Paradox could probably make *more* money by embracing more popular genres. You dislike it when people defend Paradox from the rationale that they "are the only people who make such games," but I ask, isn't this a valid argument? If not them, who else? I'm reminded of one of my father's favorite sayings when giving advice on decision making: "do you want to cut off your nose to spite your face?" Or, similarly, "don't throw out the baby with the bathwater."
I want Paradox to continue producing strategy games. I am disappointed in the quality of the release version of HOI. I had higher expectations. I wish they had waited a month or so. I also understand that they really didn't have a choice in the matter. I want to support and encourage Paradox in their work, let them know both that I appreciate what they do and that I believe that they can continue to improve in what they do. I want to encourage them to continue their tradition of excellent community and game support. In the end, not only does it seem "right" to me in that this is how I would like to be treated in their position (The Old Golden Rule -- Do to others as you would have them do to you), but also it seems more likely to ultimately benefit me and the gaming community as well. Do you catch more flies with sugar or vineagar? Is my end goal simply to vent my disatisfaction, or encourage positive change?
In the end, I think it all comes down not to Paradox, not to the flaws in the game and not to the realities of the industry. In the end, it comes down to people, and the differences between them and the way they look at others and the world.
You're angry and upset over the state of a product you paid good money for. Your expectations were not met. You feel that an injustice has been done. You want something to be done; you want better quality and responsibility. I understand. I agree. The difference, if any? Where we go from there.
You're not "wrong" to feel what you feel or state your opinion. But, neither are the people who "support" Paradox. It's human nature, different human ways of dealing with probelms. I think the core question after that is: which mode of response is ultimately more productive? Which will affect the most positive change, more quickly? Me, I chose the route of support, patience and understanding, encouragement combined with constructive criticism. I want Paradox to support me, and I want them to grow and prosper in what they do, since they *are* the only people offering these kinds of games right now, and these kinds of games (HOI, EU2) are what I am most interested in playing. I also want to be grateful for what they do that they don't have to, and let them know that their work -- even if it isn't perfect -- is appreciated. That translates, I guess, into a certain degree of "loyalty" or "commitment." As a human, that's what I want from people when I make mistakes. Which will I respond more to -- harsh criticism or constructive criticism combined with patience and support? What motivates me to work harder, do better -- fear and resentment, or appreciation and support?
Your mileage may vary.
But, I would conclude by saying this -- next time, before someone's statement of support sends you over the edge, try to look beyond it and see if the person is also, in the end, speaking the same language as you -- a gamer who is passionate about their hobby and wants the best from their limited dollar. They may jut be adopting a different strategy to get there . . . .