How to: Tech Support/ Bug report

How to: Tech Support/ Bug report

  • Crusader Kings III Available Now!

    The realm rejoices as Paradox Interactive announces the launch of Crusader Kings III, the latest entry in the publisher’s grand strategy role-playing game franchise. Advisors may now jockey for positions of influence and adversaries should save their schemes for another day, because on this day Crusader Kings III can be purchased on Steam, the Paradox Store, and other major online retailers.


    Real Strategy Requires Cunning
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Havamal

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Greetings Mechwarriors,

To avoid support issues in the main forum, here is a refresher on how to file tech support/bug reports;
Please do not post such in the main forum but rather in the corresponding Bug report subforum with the requested attached files, or by clicking Customer support at the top of the forum to file a zendesk support ticket. When posting in the Bug support subforum please make your own new Bug thread for your issue rather than only commenting on another community members thread.

Please do not do both. Support staff will assist as soon as they are able. Please keep in mind that while everyone empathises with the frustration of technical issues, support staff's waking hours may differ from your own due to time zones, and we humans all need sleep: so do they.

Please note that you must log in to access both avenues. If you are having an issue please double check that you have logged in.
Also, if you haven't yet please double check that you have synced your account.

If you have experienced a crash there is also a crash reporter BattleTechLauncher.exe in the same folder as the game .exe that will send the crash report and associated data to the devs.

Please remember that Modding is not supported and is at your own risk. Some issues may be linked to previous modding.

Thank you.
Please make your own thread with all the attached files as requested.
Bt bug reports.PNG

customer support1.PNG


If you don't see the open ticket tab on desktop or on mobile (scroll down on mobile) you may not have clicked "sign in".

Customer support2.PNG

Please note, as below Intel onboard graphics are not supported.
winmin spec reqs.PNG

osx min spec reqs.PNG

linux min spec reqs.PNG
 
Last edited by a moderator:

Havamal

Moderator
Moderator
30 Badges
Jan 3, 2018
4.713
34
  • Shadowrun Returns
  • Shadowrun: Dragonfall
  • Shadowrun: Hong Kong
  • BATTLETECH - Initiate of the Order
  • BATTLETECH - Beta Backer
  • BATTLETECH - Backer
  • BATTLETECH
  • BATTLETECH - Digital Deluxe Edition
  • BATTLETECH: Flashpoint
  • BATTLETECH: Season pass
  • BATTLETECH: Heavy Metal
  • Age of Wonders III
  • Tyranny - Tales from the Tiers
  • Tyranny: Gold Edition
  • Tyranny: Archon Edition
  • Tyranny: Archon Edition
  • Tyranny - Bastards Wound
  • Stellaris
  • Pillars of Eternity
  • Warlock: Master of the Arcane
  • Crusader Kings II
  • Crusader Kings II: The Old Gods
  • Crusader Kings II: Sword of Islam
  • Magicka
  • Knights of Pen and Paper +1 Edition
  • Sword of the Stars
  • Sword of the Stars II
  • Crusader Kings III Referal
  • Imperator: Rome
  • Imperator: Rome Sign Up
If you don't have output logs, please post whatever you do have in that attachment even if it's just an image.


Though please keep in mind, you will be asked for any missing logs to be able to move forward with support.
 

Havamal

Moderator
Moderator
30 Badges
Jan 3, 2018
4.713
34
  • Shadowrun Returns
  • Shadowrun: Dragonfall
  • Shadowrun: Hong Kong
  • BATTLETECH - Initiate of the Order
  • BATTLETECH - Beta Backer
  • BATTLETECH - Backer
  • BATTLETECH
  • BATTLETECH - Digital Deluxe Edition
  • BATTLETECH: Flashpoint
  • BATTLETECH: Season pass
  • BATTLETECH: Heavy Metal
  • Age of Wonders III
  • Tyranny - Tales from the Tiers
  • Tyranny: Gold Edition
  • Tyranny: Archon Edition
  • Tyranny: Archon Edition
  • Tyranny - Bastards Wound
  • Stellaris
  • Pillars of Eternity
  • Warlock: Master of the Arcane
  • Crusader Kings II
  • Crusader Kings II: The Old Gods
  • Crusader Kings II: Sword of Islam
  • Magicka
  • Knights of Pen and Paper +1 Edition
  • Sword of the Stars
  • Sword of the Stars II
  • Crusader Kings III Referal
  • Imperator: Rome
  • Imperator: Rome Sign Up
^
 
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