Hello all,
We at the team hope you'll never have to make a post here
, but if you have to then here are some things could help us to understand better and address faster the problems you are about to report encounter.
First check if there is no a report on the problem made by someone else already and if so add your comment to that problem's thread.
If there is no such problem, then open a new thread and make sure it is named after the game version + a short description of the problem.
For example: DH 1.00 - Game is too good to be played
Then make sure you include as much as possible information about the problem into your post:
1. Short description of the problem
2. Reproducibility - once/sometimes/always
3. Steps to reproduce or all the information you think is related to this problem in case there are no exact steps you can define
4. Additional information - game logs, save-games, used in-game language
5. Game Version: X.XX
6. Checksum: ZZZZ
7. Type: Core(none)/Light/Full
8. Used mods or personal modifications - list all that could be related to the problem
9. OS (type, SP, bits): Windows XP/7/Vista/.. SP1/2/.. 64/86-bit
10. The place where you bought the game (needed because some places use own installers): Gamesrgate/Steam/Impulse/Boxed German version etc.
We at the team hope you'll never have to make a post here
, but if you have to then here are some things could help us to understand better and address faster the problems you are about to report encounter.First check if there is no a report on the problem made by someone else already and if so add your comment to that problem's thread.
If there is no such problem, then open a new thread and make sure it is named after the game version + a short description of the problem.
For example: DH 1.00 - Game is too good to be played
Then make sure you include as much as possible information about the problem into your post:
1. Short description of the problem
2. Reproducibility - once/sometimes/always
3. Steps to reproduce or all the information you think is related to this problem in case there are no exact steps you can define
4. Additional information - game logs, save-games, used in-game language
5. Game Version: X.XX
6. Checksum: ZZZZ
7. Type: Core(none)/Light/Full
8. Used mods or personal modifications - list all that could be related to the problem
9. OS (type, SP, bits): Windows XP/7/Vista/.. SP1/2/.. 64/86-bit
10. The place where you bought the game (needed because some places use own installers): Gamesrgate/Steam/Impulse/Boxed German version etc.
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