Transactions are between you and your retailer, Since you did not give your money directly to Paradox, we cannot give it back to you.
I do not know what the policy of your retailer is regarding returns/refunds, you would need to check with them.
If you are looking for support with a technical issue then you can certainly check out the tech support forum for NW:AC
Which is here: http://forum.paradoxplaza.com/forum...Tech-Support-and-Bugs-Naval-War-Arctic-Circle
You may need to register your game before getting access.
You can also log a ticket at Paradox.zendesk.com
Hopefully they can get you sorted out and able to enjoy the your game.
Sorry you encountered a problem.
I do not know what the policy of your retailer is regarding returns/refunds, you would need to check with them.
If you are looking for support with a technical issue then you can certainly check out the tech support forum for NW:AC
Which is here: http://forum.paradoxplaza.com/forum...Tech-Support-and-Bugs-Naval-War-Arctic-Circle
You may need to register your game before getting access.
You can also log a ticket at Paradox.zendesk.com
Hopefully they can get you sorted out and able to enjoy the your game.
Sorry you encountered a problem.