How do I get a refund for DD?

[unmerged(12303)]

2 genius at work... for your information DD 1.0 has at least 4 confirmed CTD bugs

lol so friggin what? - do you want to know how many "confirmed" CTD bugs HOI2 has in each patch? How about any other P game - like HOI1 ver 1.00 . The arguement was that HOI2 DD patch 1.1 is unplayable due to exp gain which is total bull. At this rate you could sue any company on the market - with Microsoft first on the list.

As to EU law IIRC every client has the right for a refund within 2 weeks if the purchase was not done in person (ie. like over the internet). Otherwise there is no law that qualifies for an "unworking" DD other than what is regulated in the Paradox EULA. I suggest reading that before whining about lawyers.

 

[unmerged(51672)]

Just to add maybe a bit of hope for the devs, I haven't had one CTD with DD at all and to be perfectly honest, haven't really noticed the supposed exp debacle.

Thing is, maybe more tweaking would be beneficial, but why have so many good generals when in reality only a few really rose to the top whereas most just did there job. I prefer to have my troops gaining battle experience and don't really care which leader needs promoting etc...

I'm just suprised people are so vindictive against paradox when in reality they not only attempt to fix bugs but also add new features with each patch as has been stated already in this thread. But to each his own, I myself will keep the software and continue enjoying it, again, not trying to sway opinion but at least relay the enjoyment of one happy customer.

Ian.

 

[Ayeshteni]

Well I never.

I just hope people think twice about badmouthing Paradox. Sure, if you have a problem with one of their games, don't hesitate to mention it (but be a bit more polite about it eh?), but jolly good service, customer relations and bloody decent fellows in my book.



Ayeshteni

 

[Alexander Seil]

So much drama over $20...

 

[Tanaka]

lol so friggin what? - do you want to know how many "confirmed" CTD bugs HOI2 has in each patch? How about any other P game - like HOI1 ver 1.00 . The arguement was that HOI2 DD patch 1.1 is unplayable due to exp gain which is total bull...

That is your point of view, my standards are a bit above, but I do respect your right to be happy with the mentioned products as they are

As to EU law IIRC every client has the right for a refund within 2 weeks if the purchase was not done in person (ie. like over the internet). Otherwise there is no law that qualifies for an "unworking" DD other than what is regulated in the Paradox EULA. I suggest reading that before whining about lawyers.

By law, customers in the European Union have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. This applies to all products except for digital items where the item has been downloaded and also the purchase of video, DVD, audio, video games and software products where the item has been unsealed.

This “withdraw” (in bold) is done without the client presenting any reason whatsoever or i.e. something in likes: “I don’t need it after all”…

Many people don’t know this…


So apparently you are right, but…

No one is entitled to sell a good that doesn’t work as intended, don’t do it’s primary function or it was advertised in a deceivably way… following ?

The above is the law in EU in a very short resume (I think very similar in this respect to USA law or any other decent market economy), and no EULA (or any contract) anyone produces or “makes” you agree is above the law.

Just to point the above paragraph; there was a very good case not to long ago (much publicized) of a supposed “big Swedish software pirate” that comes to my mind just to point out the above paragraph… Not only the € went down the drain, but also the guy is totally free and continues to do the same.

Now, if the product complies or not… that is a matter for the arbitral courts, and yes, for lawyers… like it or not (every “red neck” dislikes lawyers… until it needs one)


…there is much more to it, and as I stated in another (rather large) topic, law and EULA aren’t for this forums.


So, in short… if Paradox wanted to lose customers and be mean, it could; if anyone here had the time and money (the 2 universal currencies ) to annoy them and went to court, I would bet on him/her to win.


Now, we have just seen the marketing section of paradox is doing good PR and minimizing the problem, and I bet Paradox knows that most people don’t go running for courts or even go to the point of returning the product… Paradox knows consumers normally “only” exercise their right to not purchase their next product

 

[Alexander Seil]

I think the joke here is on the original poster.

He'll pay almost as much for shipping the game back to Sweden as he did for the game itself, assuming that he lives in the US :rofl:

 

[unmerged(53322)]

write better netcode before you fix this 'xp problem'

 

[scubasteve1233]

why are people so upset. i didn't even realize hat there was xp until a couple of months after i bought the game. It doesn't even have that big of an effect on battle. I bought HOI2 because of its scale, not the little things.

 

[MR2]

Ok, nothing to see here... move along folks, move along.

 

[Spruce]

must be the cold winter and the absence of spring

 

[NikkTheTrick]

By law, customers in the European Union have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. This applies to all products except for digital items where the item has been downloaded and also the purchase of video, DVD, audio, video games and software products where the item has been unsealed.

But that does not apply here:
1. Consumer owned the product for more than 7 working days.
2. The video game has been unsealed.

 

[Curious]

why are people so upset. i didn't even realize hat there was xp until a couple of months after i bought the game. It doesn't even have that big of an effect on battle. I bought HOI2 because of its scale, not the little things.

This is about Doomsday, not HOI2. And Doomsday has been out for only about two and a half weeks, not a couple of months. I think that you have your games confused.

CB

 

[SecondReich]

God what a pissy, whiny bunch of drama queens inhabit this board.

Its like living on Wysteria Lane.

 

[Invader_Canuck]

I honestly don't see why people are upset about the XP thing. Is your IMMERSION that damaged by not having the ability to have 24 leaders all gain xp in a single battle?

Yes it would not be nice if all generals present in combat gained exp, however, and I am about to launch into what I think is a humorous rant, people acting like this is a game stopping problem deserve to be sent to the gulags.

What a spoiled bunch of cry-babies you are. There are games like M003 among others that shipped about 50% complete. The games are train wrecks with ZERO customer support and ZERO prospect of future support by the development team.

Meanwhile in surreal land, we have a bunch of limp wristed surrender monkies going on a virtual hunger strike because this MASSIVE bug has ruined the game for them. It is almost so unbelievable, you might not believe it, but its true.

Therefore I am going to make a broad sweeping generalization. Paradox, I hate you. I hate the support you give your games. I hate the patches, I hate the updates and most importantly I hate your candid conversation with your customers. You, with the help of a few other notable companies such as Stardock, are regressing the collective maturity level of gamers across the INTRAWEB.

'Cause ya know when people are refusing to play your game due to a minor, minor change, intended or otherwise, you've spoonfed them far too much and they need a swift kick to the groin.

No this is not a troll account, I lost my old password for my original account ;p

 

[SecondReich]

lol, You're right.

Paradox fans are the Paris Hiltons of the gaming world. Make the same complaint to other companies and see if they even bat an eyelash. They would laugh your sad, spoiled ass out of the country.

 

[NikkTheTrick]

MOO3... I remember "peace nagotations" in one of my games... I was at war with someone, I was winning. After I have annihilated 50% of their empire, I clicked the "unconditional surrender" in the peace negotations... they refused... I proceeded, ending fighting on their homeworld, having destroyed all their industry, swept their planet with Nuclear, Chemical and Biological weapons, left about 0.1% of population alive on their planet and THEN offered Unconditional Surrender again. This time they said "Ok... Looks like we'll have to accept". In a minute I've realized that I have just unconditionaly surrendered to a bunch of survivors on a toxic radioactive desert...
I ended up using MOO3 CD as a dog toy..

Those <censored> who made that <censored> should all me hanged... then saved seconds before they die... then hanged again... then saved again... Make many-many cycles of that...
Realy, MOO2 (made God knows when) is a BETTER game than MOO3... at least because it is playable.

 

[unmerged(13991)]

lol, You're right.

Paradox fans are the Paris Hiltons of the gaming world. Make the same complaint to other companies and see if they even bat an eyelash. They would laugh your sad, spoiled ass out of the country.

Why do you think we love Paradox? Because they usually cares for us.

On the other hand, my personal feelings are they have totallyt fail for DD :

Distribution system by internet not good

Banking gateway by internet that sucks

Both are normal when yo ustart something new, but it also mean testing was not rightly made (if it's not clear, I point on people who have the professional duty to verify if it's working for every possible case, and obviously they did not do it well).

Security issues related to the Demo and securities issues related to the patch 1.1.

It's obvious DD was released in hurry (2 weeks of testing/debugging would have made the difference, or simply release the demo earlier and let people speak about it). The patch was not in hurry, it was timely given, but the coding inside the patch was obvisously not verified, nor tested, and still create various issues (not in game terms, but in licensing terms).

BUT

Does one time Paradox have let the customers down? Look, someone complained, they agree to reimburse. Sure they have to do it for EU laws, if you can proove they are guilty. Kinda hard to do so, and mostly a company will bet you will not proove it and they will not reimburse you.

Yes the xp, amongst other, sucks. But we have also to not rush Johan and give him the time to fix the real problems. The xp was changed because it was an hot fix for several bugs.

I hate to be patient, I hate to have that problem, but I know because I am a coder me too, nothing will come if we push the Johan and his team. It will take what it must take, a patch is never late, but a patch come when it can fix problem and not create new one. Even the 1.1 should have not be realeased so fast.

 

[unmerged(12303)]

No one is entitled to sell a good that doesn’t work as intended, don’t do it’s primary function or it was advertised in a deceivably way… following ?

Now that is relative - as you know the EULA nearly always states that you get the program "AS IS" with all its "bugs, features"..... (....) with the right to apply patches without your consent etc. So they are covered there.

Furthermore our above arguement (primary function) is moot unless they put an ad up and said the main feature was that leaders gain exp and it turned out it didnt. And as NikkTheTrick pointed out I needent add to that. Anyways EOD for me as it really doesnt matter. P decided to give back the 20 euros even though they didnt have to so big plus for them.

 

[Darth Tracid]

issues cleared