Those of you who still have problems connecting to Paradox servers. Are you running a third party firewall (like BitDefender or similar). If so, which version/variant are you using.
Make sure you whitelist the domains *.paradoxplaza.com and *.paradox-interactive.com and allow Magicka2.exe to use outgoing port 443 (TCP).
Verify that you can access our server by entering https://app.paradox-interactive.com/ in your prefered browser, and it should display the text "these are not the droids you're looking for"
Verify your local certificate cache
Go to https://www.sslshopper.com/ssl-checker.html#hostname=app.paradox-interactive.com to verify that you have all certificates in place
Possible solution/workaround for those running BitDefender
From the Dashboard
Firewall -> manage adapters (you should see the network adapter you are using to connect)
Set;
Settings -> General Settings -> Automatic Game Mode (set to ON) -> Game list
Then add magicka2.exe
Help us investigate
For those of you who feel a bit more tech savvy we would like some help to investigate this issue further. To do so, follow these steps;
Make sure you whitelist the domains *.paradoxplaza.com and *.paradox-interactive.com and allow Magicka2.exe to use outgoing port 443 (TCP).
Verify that you can access our server by entering https://app.paradox-interactive.com/ in your prefered browser, and it should display the text "these are not the droids you're looking for"
Verify your local certificate cache
Go to https://www.sslshopper.com/ssl-checker.html#hostname=app.paradox-interactive.com to verify that you have all certificates in place
Possible solution/workaround for those running BitDefender
From the Dashboard
Firewall -> manage adapters (you should see the network adapter you are using to connect)
Set;
- Network Type: Home/Office
- Stealth Mode: Off
- Generic: Yes
Settings -> General Settings -> Automatic Game Mode (set to ON) -> Game list
Then add magicka2.exe
Help us investigate
For those of you who feel a bit more tech savvy we would like some help to investigate this issue further. To do so, follow these steps;
- Open the registry editor and navigate to HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\SecurityProviders\SCHANNEL
- Add a new value (if it doesnt already exist) called "EventLogging" of type DWORD.
- Set the value of "EventLogging" to 7
- Launch the game and wait for the connection error to occur, then quit
- Reset the value of "EventLogging" to 1
- Open up the Event Viewer ([win]+r then type eventvwr.msc)
- Check if any error or warning can be found under the System log (related to schannel), and if any such issue refers to our URLs
- Report such error/warning information in this thread.