Help us resolve the "Unable to communicate with the Paradox server." problem

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Sacryn

Corporal
1 Badges
Sep 22, 2014
27
11
  • Magicka 2 - Signup Campaign
Those of you who still have problems connecting to Paradox servers. Are you running a third party firewall (like BitDefender or similar). If so, which version/variant are you using.

Make sure you whitelist the domains *.paradoxplaza.com and *.paradox-interactive.com and allow Magicka2.exe to use outgoing port 443 (TCP).

Verify that you can access our server by entering https://app.paradox-interactive.com/ in your prefered browser, and it should display the text "these are not the droids you're looking for"

Verify your local certificate cache
Go to https://www.sslshopper.com/ssl-checker.html#hostname=app.paradox-interactive.com to verify that you have all certificates in place

Possible solution/workaround for those running BitDefender
From the Dashboard
Firewall -> manage adapters (you should see the network adapter you are using to connect)
Set;
  • Network Type: Home/Office
  • Stealth Mode: Off
  • Generic: Yes
To be extra sure, add Magicka 2 to game mode applications

Settings -> General Settings -> Automatic Game Mode (set to ON) -> Game list
Then add magicka2.exe

Help us investigate
For those of you who feel a bit more tech savvy we would like some help to investigate this issue further. To do so, follow these steps;
  • Open the registry editor and navigate to HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\SecurityProviders\SCHANNEL
  • Add a new value (if it doesnt already exist) called "EventLogging" of type DWORD.
  • Set the value of "EventLogging" to 7
  • Launch the game and wait for the connection error to occur, then quit
  • Reset the value of "EventLogging" to 1
  • Open up the Event Viewer ([win]+r then type eventvwr.msc)
  • Check if any error or warning can be found under the System log (related to schannel), and if any such issue refers to our URLs
  • Report such error/warning information in this thread.
 
Hi,

the latest issue that people experienced with the back end not responding should be fixed now. It was a balancing server that was down and it is now up and running again.

.wiking