Getting a bit nervous with no code from patradox Store yet

[Belissarius]

And their responsibility has been fulfilled through the sticky threads available on their forums, as well as a metric tonne of threads on the subject. Or are you going to argue that the customer is not at fault if they don't try to actively seek support in case of an issue, and just expect it to be fixed for them passively?

The customer did actively seek support in forming this thread. The fact that this issue Keeps coming up clearly shows that they need to better inform the customer during the pre-order procedure. If your system keeps giving people the wrong impression so they are expecting a code then its something Paradox needs to address. The customer should not be expected to search the web for an answer about a business transaction.

And fanbois should shut the frak up as this type of attitude does nothing to make a customer feel welcome and can only hurt paradox.

"So have you heard about EUIV?"
"yeah I pre-ordered the game but didn't get the code for it but the confirmation e-mail said I should get it. And when I asked on the forums what the story was people jumped down my throat."
"Seriously?"
"yep. So don't expect friendly support if you have a problem"
"Frak that, I'll buy another game then."

 

[Belissarius]

What is it with people and using invalid arguments...

You cannot order from the Paradox Plaza webshop without having seen the forum link clearly labelled in the navigation bar on the top at least once. So that's the first part of your argument torn to pieces.

Paradox IS at fault for not correcting the pre-order emails by now (and I'll agree with you on that one - it should have been fixed by now with at least some five daily threads on the subject)

Via email? Purely opinion - They have chosen to conduct their support in a manner, which is almost industry standard these days.

That is a hugely false assumption I just googled paradoxplaza clicked buy from the search engine and poof I was in the store without EVER going to the EU4 forums.

This idea that the only way you could buy the game is by entering this forum and pressing a link is utterly false.

Stop being a jerk and attacking a customer looking for clarification about a transaction. Just because you know the answer doesn't mean everyone in the world does. If a person is given false information from an E-MAIL that is on PARADOX not the customer. And there is nothing untoward about them creating a thread and asking.

 

[Illanair]

The customer did actively seek support in forming this thread.

You missed the part were we were discussing it in general, not specifically regarding this topic.

That is a hugely false assumption I just googled paradoxplaza clicked buy from the search engine and poof I was in the store without EVER going to the EU4 forums.

This idea that the only way you could buy the game is by entering this forum and pressing a link is utterly false.

And you're skipping parts again it seems - Nobody said anything about going THROUGH the forums. I only pointed out that you cannot buy the game from Paradox Plaza, without being made aware that there is a forum (It's called a navigation bar - it's that thing with the buttons that make you go to other magical pages at the top)

 

[Belissarius]

You missed the part were we were discussing it in general, not specifically regarding this topic.



And you're skipping parts again it seems - Nobody said anything about going THROUGH the forums. I only pointed out that you cannot buy the game from Paradox Plaza, without being made aware that there is a forum (It's called a navigation bar - it's that thing with the buttons that make you go to other magical pages at the top)

Who the frak cares? I don't read every bloody navigation bar of every website I visit.

When a customer gets CLEARLY FALSE information from an official confirmation e-mail the last thing they need is some as$hole telling them to shut up and use the search button.

You do Paradox no service and you piss off paying customers who should be concerned because what they were told didn't happen. And for what? So you can feel superior because you know information they don't?

Its not like customers got the correct information and panicked, no customers got incorrect information from an official source and only when the situation did not unfold as they were told it should they came looking for help. Yet you expected them to not only know that somehow this was a wide spread problem that would have an official statement but you expected them to know where to look for the official statement in the second place.

 

[Felicity]

It kind of reminds me of another site I frequent where people often ask the question of how to do 'x' in the chat, when the chat button is actually smaller and directly next to the button they were looking for.

 

[Lord Canterbury]

Why cant we have the Steam code already? People who buy itf rom steam have the same advantages, 10% discount and they have their game already on their library without worrying about it and people who try to support Paradox directly gain nothign whatsoever... not even a beta invite... I am more dissapointed with paradox everyday..

On thread title see this thread.

On you other questions. Yes. The only benefit to buying at the Paradox store is Paradox takes a larger cut of the profit rather than Steam. If you do not consider this a good thing then you would have been better to buy directly from Steam for the benefits you point out.

On virtually every other post in the thread... so much rage on both sides for so little reason. Strange, sad thread.

 

[Covertops22]

I'm merely posting to see all the badges under my avatar. It's been awhile since I've been on the forums here, so, yeah.

People fight and argue over the most ridiculous of things, much like nations do. You all should do a large play through together when the game launches and take out your frustrations on each other that way. Might actually become good friends because of it.

 

[Illanair]

You do Paradox no service and you piss off paying customers who should be concerned because what they were told didn't happen. And for what? So you can feel superior because you know information they don't?

You really need to take a chill pill at this point. :sleep:

 

[ABookshelf]

This forum always find the most trivial things to complain about...Many steam users don't even KNOW their CD keys as steam installs games automatically. I know I don't know most of my CD keys.

 

[TheRevanchist]

This forum always find the most trivial things to complain about...Many steam users don't even KNOW their CD keys as steam installs games automatically. I know I don't know most of my CD keys.

Wait... so memorizing all the CD keys for every single one of your games is... not normal? :unsure:

 

[Felicity]

This forum always find the most trivial things to complain about...Many steam users don't even KNOW their CD keys as steam installs games automatically. I know I don't know most of my CD keys.

It's kind of important to get the CD Key if you're not buying on Steam as everyone has to go to Steam to activate it anyway.

 

[lemonsquid]

You all should do a large play through together when the game launches and take out your frustrations on each other that way. Might actually become good friends because of it.

Thats actually where I lose my friends lol

 

[Phibs]

Thats actually where I lose my friends lol

They really should put this on the "box" - as with the old diplomacy boardgame

A disclaimer at the very least is obviously necessary.

"This game may negatively affect your social network. May also cause insomnia and eye irritation."

 

[lemonsquid]

They really should put this on the "box" - as with the old diplomacy boardgame

A disclaimer at the very least is obviously necessary.

"This game may negatively affect your social network. May also cause insomnia and eye irritation."

every bit of that is true, but i dont care! muahahaha the power is mine!!!!!!!