Getting a bit nervous with no code from patradox Store yet

[Encadi]

Why cant we have the Steam code already? People who buy itf rom steam have the same advantages, 10% discount and they have their game already on their library without worrying about it and people who try to support Paradox directly gain nothign whatsoever... not even a beta invite... I am more dissapointed with paradox everyday..

 

[Phibs]

Ugh.

I am not the most patient person in the world.
These threads get out of hand though.

/close thread

 

[ryu2999]

You will get code on day of release and access to game the same day and same as everyone else.

 

[stilgarpl]

Paradox really should change what they send in those emails... No wonder people are freaking out when the mail says that they get the key, when they don't...

 

[Illanair]

Paradox really should change what they send in those emails... No wonder people are freaking out when the mail says that they get the key, when they don't...

On the other hand if said users could figure out how to use a simple search tool...

 

[ryu2999]

Or try reading any of the threads that have the same sort or titles on the first page.

 

[mic-dk]

I guess OP is talking about the Steam key, not the forum reg. code? I pre-ordered from GG and there is still no Steam key available on my GG page. I won't have time to play before the weekend anyhow, so I can live with getting the Steam key on release day, but I can certainly understand the impatience :laugh:

 

[Haresus]

Why cant we have the Steam code already? People who buy itf rom steam have the same advantages, 10% discount and they have their game already on their library without worrying about it and people who try to support Paradox directly gain nothign whatsoever... not even a beta invite... I am more dissapointed with paradox everyday..

Good job, sir! You have bought the game! This means that you get the game on release day, together with all the stated pre-order bonuses, and nothing else!

If you do not receive your game on release date, please file a comment in the Paradox forums.

Have a good day, sir!

 

[Red_warning]

Never heard about Steam not having enough keys for those who have pre-ordered a game. I know they have had to disable pre-orders and sales because they run out of keys though.

 

[CptVicky]

I'm not really sure what the problem is.

 

[Illanair]

I guess OP is talking about the Steam key, not the forum reg. code?

Same difference - No key of any kind was/is intended to be released to anyone before the release day.

 

[Belissarius]

On the other hand if said users could figure out how to use a simple search tool...

Its not the responsibility of the consumer to search out the intended meaning of an e-mail with regards to a transaction. If the e-mail is ambiguous then its the fault of paradox and not the customer for failing to use a search function.

 

[Illanair]

Its not the responsibility of the consumer to search out the intended meaning of an e-mail with regards to a transaction. If the e-mail is ambiguous then its the fault of paradox and not the customer for failing to use a search function.

And their responsibility has been fulfilled through the sticky threads available on their forums, as well as a metric tonne of threads on the subject. Or are you going to argue that the customer is not at fault if they don't try to actively seek support in case of an issue, and just expect it to be fixed for them passively?

 

[stilgarpl]

And their responsibility has been fulfilled through the sticky threads available on their forums, as well as a metric tonne of threads on the subject. Or are you going to argue that the customer is not at fault if they don't try to actively seek support in case of an issue, and just expect it to be fixed for them passively?

Customer bought the game from the shop, they got an email from the shop. Why should he need to got to the forum?
The information in those emails is obviously wrong and has to be changed.

Also, if you can't believe a mail from a paradox, why would you believe stickies?

 

[Illanair]

Customer bought the game from the shop, they got an email from the shop. Why should he need to got to the forum?

Because mistakes do happen - The forums are where Paradox does their support from, not private email ticket systems (at least last I checked)

The information in those emails is obviously wrong and has to be changed.

Only thing we'll agree on here.

Also, if you can't believe a mail from a paradox, why would you believe stickies?

See first response.

 

[Conch]

P'dox should've done something more than just making a sticky on the Forums. Most customers dont even know there is a Forum, why should they look it up here? The false Information is paradox fault, not the customers one, so it's paradox Job to inform them the way it should be - which is via email.

 

[aramael]

Never heard about Steam not having enough keys for those who have pre-ordered a game. I know they have had to disable pre-orders and sales because they run out of keys though.

I heard that extra supplies of EUIV keys are being shipped to Stockholm in advance of the release date, so I don't expect any problems this time around.

 

[Illanair]

P'dox should've done something more than just making a sticky on the Forums. Most customers dont even know there is a Forum, why should they look it up here? The false Information is paradox fault, not the customers one, so it's paradox Job to inform them the way it should be - which is via email.

What is it with people and using invalid arguments...

You cannot order from the Paradox Plaza webshop without having seen the forum link clearly labelled in the navigation bar on the top at least once. So that's the first part of your argument torn to pieces.

Paradox IS at fault for not correcting the pre-order emails by now (and I'll agree with you on that one - it should have been fixed by now with at least some five daily threads on the subject)

Via email? Purely opinion - They have chosen to conduct their support in a manner, which is almost industry standard these days.

 

[Cymsdale]

Why are people getting so complainy about this? If there was some change Paradox could make to how they work that would make their jobs 1000x easier, I'm sure they would do it.

I certainly thought it would have been nice if the e-mail I received was more clear, but it's not like they can go back in time and fix it.

 

[lokomoko]

What is it with people and using invalid arguments...

You cannot order from the Paradox Plaza webshop without having seen the forum link clearly labelled in the navigation bar on the top at least once. So that's the first part of your argument torn to pieces.

Paradox IS at fault for not correcting the pre-order emails by now (and I'll agree with you on that one - it should have been fixed by now with at least some five daily threads on the subject)

Via email? Purely opinion - They have chosen to conduct their support in a manner, which is almost industry standard these days.

Some people may not be as computer literate as you or I are, you have to remember that.