Game worked during Steam free weekend but 'Launching the game failed' after purchase

[zecopi]

Hi,

I tried Stellaris during the Steam free weekend a few weeks back (the weekend starting the 15th of September) and really enjoyed it. The game started up and played smoothly with no problems. I bought the game shortly after and any time I try to start it, I get the red triangle and 'Launching the game failed' tooltip in the launcher. I've tried most of the commonly suggested workarounds for this - performed a clean reinstall, ensured Steam, the launcher, and Stellaris executable are all running with admin privileges, etc. but I haven't had any luck so far (I'm happy to try these again though, as I am a bit forgetful at times). Would somebody be able to assist me with getting this to work? I really enjoyed playing it during the free weekend and would like to get into the game properly.

Thanks in advance and all the best.
Paul

System info:
HP ENVY 13"
CPU: i5 10210U (1.6GHz)
RAM: 8GB DDR4 (1.3GHz)
GPU: NVIDIA MX350 (2GB DDR5)

 

[AndrewT]

In the game launcher please set Display mode to Borderless. THEN go here:

Latest supported Visual C++ Redistributable downloads

This article lists the download links for the latest versions of Visual C++ Redistributable packages.

support.microsoft.com

And run the x86 and x64 installers there.

IF that doesn't help, Please do a full **clean** re-install:

- move any valued save games elsewhere, and user_empire_designs.txt from /Documents/Paradox Interactive/Stellaris/ if you have made any custom empires or races.
- "uninstall" in Steam-Stellaris
- manually delete both the Steam/SteamApps/common/Stellaris AND Documents/Paradox Interactive/Stellaris folders
- re-install game in Steam, run a Steam Verify when done.
- add stellaris.exe to the exceptions list of your antivirus app; ESPECIALLY if you have Windows Defender, add it to the Ransomware "Apps Allowed Through" list.
- start the game with no mods active and test

In particular you need to make sure there are no files or folders left under either the Steam Stellaris or Documents Stellaris locations, before installing again.


Also if you have FRAPS or the MSI Gaming App or Rivatuner installed, disable it as it clashes with this game.

If that doesn't help:
DXDIAG is a program you run from the Windows search box on the task bar. After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.

Please attach here your Documents/Paradox Interactive/Stellaris/settings.txt and pdx_settings.txt .
From your Documents/Paradox Interactive/Stellaris/logs/ folder, attach here system.log , error.log .

 

[zecopi]

Thanks very much for the quick response. I'll try this out as soon as I get a chance and reply back with the results.

All the best!
Paul

 

[zecopi]

Hi, the game now launches succesfully when I run the executable directly, which is great. I'm able to save and exit to desktop then reload the save again successfully aswell (it does still fail when I try to open it from the launcher though - which isn't that big of a deal, but I thought I'd mention anyway).

Should I still attach the logs you mentioned before?

Thanks again for your help.
Paul

 

[AndrewT]

What launcher version do you see now? Current is 2021.8.2

If you see any other version, in this folder are some .log files:
C:/users/<UserName>/AppData/Local/Paradox Interactive/launcher-v2/
Please attach them here.


And what antivirus app do you use? You need to make sure all these apps are in its exceptions lists:

stellaris.exe and dowser.exe (in the Steam Stellaris folder)
C:/users/<UserName>/AppData/Local/Programs/Paradox Interactive/launcher-v2.2021.8.2/paradox launcher.exe
C:/users/<UserName>/AppData/Local/Programs/Paradox Interactive/bootstrapper-v2.exe


Good luck!