game won't start, only white screen windows 10

[Raamdrol]

hello,

I have just downloaded this game from steam but when i start the game im getting a white screen. i can't even insert the product key. the white screen crashes and i dont get a troubleshooting message.

i have tried to change te screen resolution but it doesnt work. i also have te latest version of direct X.

my operating system is windows 10 professionel x64
intel core i5
nvidea geforce GT540M 1gb
4gb ram
can anyone help me?

 

[Aardvark Bellay]

No error message and you tried changing resolution in the settings.txt file already ?

How about those potential ones from the "Known Issues.."stickied thread ?
I quote:

1. Whenever I start the game in fullscreen I get a black screen and after a few seconds the game crashes
   Navigate to and open "Documents\Paradox Interactive\Crusader Kings II\settings.txt"
   Locate "refreshRate=0" and make sure it is set to an refresh rate your monitor supports (60 Hz is common)
   Ex. refreshRate = 60
   
2. Failed to start game (missing executable)
   Run a Verify in Steam, then restart Steam. Make sure ck2game.exe is whitelisted in your anti-virus app (Comodo in particular)
   
3. Error message: [MSVCP100.dll (or similar) is missing.
   Solution: install this: https://www.microsoft.com/en-us/download/details.aspx?id=5555 then
   http://www.microsoft.com/en-us/download/details.aspx?id=8328

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"i can't even insert the product key"
No need to insert a product key.
Check the ignore box ("don't notify me again" or something alike) on that Steam window.