Sounds like he already did that if he was talking with those guys.
Sorry you encountered a problem, and then experienced more difficulty trying to find help.
If you tell us the problem maybe me and Andrew can Help, or I can try and contact one of the Devs about it, We only publish that game so it is not like our Support can just go to the development wing and insist on answers.
If you have already posted a thread let me know the link an I will take a look.
EDIT: I found it.
Sorry you encountered a problem, and then experienced more difficulty trying to find help.
If you tell us the problem maybe me and Andrew can Help, or I can try and contact one of the Devs about it, We only publish that game so it is not like our Support can just go to the development wing and insist on answers.
If you have already posted a thread let me know the link an I will take a look.
EDIT: I found it.