Game don't pass splash screen on launch [Steam/Windows 10]

Game don't pass splash screen on launch [Steam/Windows 10]

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Vyccus

Recruit
Jul 12, 2020
4
0
Now that I've finished most of the games I was playing I decided to come back to this game that I've played only for 10 hours. For my surprise the splash screen shows up and it closes immediately after.

Logs:


Code:
*** executable info
Timestamp:         5d766754
Date:              Mon Sep  9 16:53:08 2019


*** hardware info
CPU               AMD Ryzen 5 3600 6-Core Processor            
CPU count         12
Phys. Memory       16338 MBytes
Memory In Use      31%
Disk Free          247580 MBytes


*** OS info
OS:                Windows 10
Version:           10.0.19041


*** Debug::Init()
I've also exported the DxDiag, which I found out this problem:

Code:
+++ WER3 +++:
Fault bucket 1417557124910581333, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: MarsSteam.exe
P2: 1.0.0.0
P3: 5d766754
P4: atidxx64.dll
P5: 27.20.2001.8002
P6: 5f03510f
P7: c0000005
P8: 000000000027e445
P9:
P10:
I am using the latest AMD drivers and also tried to find similar problems on the forum (no luck there).

Any suggestions?
 

Attachments

AndrewT

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The crash is in the AMD video driver:
Windows Error Reporting:
+++ WER0 +++:
Fault bucket 1417557124910581333, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: MarsSteam.exe
P2: 1.0.0.0
P3: 5d766754
P4: atidxx64.dll
Strange given that it's up to date, as you say. I suggest you try a clean reinstall of it:

- uninstall it with this:
- reboot
- install it again by fresh download:
- reboot again

Good luck!
 

Vyccus

Recruit
Jul 12, 2020
4
0
Unfortunately, I follow all the steps and I get the same error as before.

Any other advice?
 

Jordi Engel

General
Feb 18, 2019
2.020
115
Hey Vyccus, when the game crashes does it trigger the Crash Reporter? If so, after uploading the report it should show a name which we can use to locate it. Additionally try launching the game in Debug Mode so it generates a full log of what happens. The log can be found in \Paradox Interactive\Age of Wonders Planetfall\Logs.
 

Vyccus

Recruit
Jul 12, 2020
4
0
Hello Jordi, my original post didn't mention it in a clear way but I am trying to play Surviving Mars and no Age of Wonders Planetfall.

No Crash Reporter is triggered and I couldn't find a way to start it in Debug Mode. Can you advise me on how to do that?
 

Vyccus

Recruit
Jul 12, 2020
4
0
Ok, I found the problem and it's actually very stupid :)

I was using the latest version of Adrenalin 2020, which is the Optional version (v20.7.2). As soon as I installed the Recommended (WHQL) version (v20.4.2), which has not the latest version of the drivers it worked.

I can only imagine that the non WHQL version is lacking some sort of signature or has a different and not recognizable one.
 

AndrewT

The Full Monty Python
Paradox Support Rep
Super Moderator
Moderator
113 Badges
Jun 29, 2001
70.728
2.212
  • Leviathan: Warships
  • Europa Universalis IV: Wealth of Nations
  • Europa Universalis IV: Call to arms event
  • For The Glory
  • Gettysburg
  • Hearts of Iron III
  • Heir to the Throne
  • Impire
  • Europa Universalis III Complete
  • King Arthur II
  • Knights of Pen and Paper +1 Edition
  • Lead and Gold
  • Legio
  • Europa Universalis IV: Conquest of Paradise
  • The Kings Crusade
  • Lost Empire - Immortals
  • Magicka
  • Majesty 2 Collection
  • March of the Eagles
  • Europa Universalis III Complete
  • Naval War: Arctic Circle
  • Pirates of Black Cove
  • Europa Universalis IV: Res Publica
  • Europa Universalis: Rome
  • Rome Gold
  • Crusader Kings III
  • Crusader Kings II: Sons of Abraham
  • A Game of Dwarves
  • Ancient Space
  • Arsenal of Democracy
  • Hearts of Iron II: Armageddon
  • Cities in Motion
  • Cities in Motion 2
  • Crusader Kings II
  • Crusader Kings II: Charlemagne
  • Crusader Kings II: Legacy of Rome
  • Crusader Kings II: The Old Gods
  • Crusader Kings II: Rajas of India
  • Crusader Kings II: The Republic
  • Crusader Kings II: Sunset Invasion
  • Crusader Kings II: Sword of Islam
  • Commander: Conquest of the Americas
  • Darkest Hour
  • Dungeonland
  • East India Company Collection
  • Europa Universalis III
  • Europa Universalis III: Chronicles
  • Europa Universalis III Complete
  • Divine Wind
I am trying to play Surviving Mars and no Age of Wonders Planetfall.
Then I'll move the thread to the correct game's forum.