Game crashing after launch

[unmerged(776973)]

So I click "play" on steam, it goes to the launcher. I have the all of the DLC's enabled. (I have tried disabling them all and launching, it was unsuccessful.) The error that comes up is as follows, "The graphics card detected does not have 512MB of video memory. Crusader Kings II require at least 512MB of video memory to work properly." The title of the error is "Legacy hardware detected." I was actually having this problem a few days ago, but when I launched, it would have the error, then my game would launch. I checked, and my video card, the Radeon HD 4870 (My GPU/Graphics card) is compatible, but it has 256MB of memory. Is there a fix for this, or a way to get around it? The game HAS worked on highest graphics and such, with this graphics card. Thank you.

 

[AndrewT]

Are you saying you can't click past the error now, but you used to be able to? It now crashes instead of you being able to continue?

please post a dxdiag.txt (you can delete everything after the "Sound devices" section for brevity), settings.txt, system.log and error.log files (you'll need to rename the .log files to .txt to upload). Also open setup.log, search for "checksum", and paste that line only in here.

 

[unmerged(776973)]

------------------
System Information
------------------
Time of this report: 7/29/2013, 21:23:50
Machine name: JASON-PC
Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130318-1533)
Language: English (Regional Setting: English)
System Manufacturer: To Be Filled By O.E.M.
System Model: To Be Filled By O.E.M.
BIOS: BIOS Date: 06/26/12 22:24:35 Ver: 04.06.04
Processor: AMD FX(tm)-4170 Quad-Core Processor (4 CPUs), ~4.2GHz
Memory: 8192MB RAM
Available OS Memory: 8172MB RAM
Page File: 2923MB used, 13417MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 64bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Sound Tab 3: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: ATI Radeon HD 4800 Series
Manufacturer: Advanced Micro Devices, Inc.
Chip type: ATI display adapter (0x9440)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_9440&SUBSYS_05021002&REV_00
Display Memory: 234 MB
Dedicated Memory: 501 MB
Shared Memory: 3829 MB
Current Mode: 1440 x 900 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: ASUS VH198
Monitor Id: ACI19E7
Native Mode: 1440 x 900(p) (59.887Hz)
Output Type: DVI
Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1129 (English)
Driver Version: 8.970.100.3000
DDI Version: 10.1
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 7/4/2012 02:25:14, 1081856 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B71EE2-D700-11CF-DB77-0825BEC2C535}
Vendor ID: 0x1002
Device ID: 0x9440
SubSys ID: 0x05021002
Revision ID: 0x0000
Driver Strong Name: oem8.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_RV7X:8.970.100.3000ci\ven_1002&dev_9440
Rank Of Driver: 00E62001
Video Accel: ModeMPEG2_A ModeMPEG2_C
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

-------------
Sound Devices
-------------
Description: Speakers (Realtek High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_18497892&REV_1003
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.6378 (English)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 5/24/2011 21:34:04, 2881256 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0x0
Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: Speakers (Avnex Virtual Audio Device)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID:
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: {0.0.0.00000000}.{40f958cd-3b0e-4018-805d-831c226765ab}
Driver Version: ()
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: , 0 bytes
Other Files:
Driver Provider: AVNEX Ltd.
HW Accel Level: Basic
Cap Flags: 0x0
Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: Realtek Digital Output (Realtek High Definition Audio)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_18497892&REV_1003
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.6378 (English)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 5/24/2011 21:34:04, 2881256 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0x0
Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
_______________________________________________________(Not sure if this is what you meant for settings.txt)
gui=
{
language=l_english
}
graphics=
{
size=
{
x=1440
y=900
}

refreshRate=0
fullScreen=yes
shadows=no
shadowSize=2048
multi_sampling=0
anisotropic_filtering=0
gamma=50.000000
}
sound_fx_volume=100.000000
music_volume=100.000000
scroll_speed=50.000000
camera_rotation_speed=50.000000
zoom_speed=50.000000
mouse_speed=50.000000
master_volume=100.000000
ambient_volume=50.000000
mapRenderingOptions=
{
draw_terrain=yes
draw_water=yes
draw_borders=yes
draw_trees=yes
draw_rivers=yes
draw_postfx=yes
draw_sky=yes
draw_bloom=no
draw_tooltips=yes
draw_hires_terrain=no
draw_citysprawl=yes
}
camera_speed=50.000000
camera_tilt=100.000000
centered_zoom_in=yes
lastplayer=""
lasthost=""
serveradress="diplomacy.valkyrienet.com"
autosave="YEARLY"
difficulty="NORMAL"
outliner=
{
1 2 3 4 5 6 7 9 }
outliner_open=no
windowmovetime=0.200000
disable_wikipedia_links=no
nudge_allowed=no
dont_track_data=no
has_made_data_tracking_choice=no
hints=yes
old_gods_pagan_hint_forced=no
old_gods_non_pagan_hint_forced=no
autosaves_to_keep=0
low_res_textures=no
force_pow2_textures=no
______________________________________(I think this is what you mean for system.log)
[systemsettings.cpp:203]: System memory: 0MB
[systemsettings.cpp:205]: CPU speed: 4190MHz
[systemsettings.cpp:212]: Number of processors: 4
[systemsettings.cpp:223]: CPU type: x86
[systemsettings.cpp:255]: OS: Unknown Service Pack 1 Build: 7601
[gfx_settings.cpp:22]: Loading settings for adapter 0, fullscreen=1, multisample=15
[gfx_settings.cpp:50]: Graphic Adapters:
[gfx_settings.cpp:55]: 0: ATI Radeon HD 4800 Series
[gfx_settings.cpp:69]: Using Adapter [0] to check for multi-sampling support:
[gfx_settings.cpp:80]: 2 samples supported.
[gfx_settings.cpp:80]: 4 samples supported.
[gfx_settings.cpp:80]: 8 samples supported.
[gfx_settings.cpp:95]: Using Adapter [0]:
[gfx_settings.cpp:101]: Succeeded to create a device [D3DCREATE_HARDWARE_VERTEXPROCESSING].
[gfx_settings.cpp:145]: Graphics device: ATI Radeon HD 4800 Series
[gfx_settings.cpp:146]: Graphics driver: aticfx32.dll
[gfx_settings.cpp:147]: Driver version: 1129
[gfx_settings.cpp:162]:


Dumping all gfx info:
DeviceIdentifier: {D7B71EE2-D700-11CF-DB77-0825BEC2C535}
VendorId: 4098
DeviceId: 37952
SubSysId: 84021250
Revision: 0
DriverVersion.HighPart: 524305
DriverVersion.LowPart: 656489


[gfx_settings.cpp:182]: Instancing supported.
[gfx_settings.cpp:197]: Video memory amount: 235MB
[gfx_settings.cpp:198]: MaxSimultaneousTextures: 8
[gfx_settings.cpp:199]: MaxVertexBlendMatrices: 4
[gfx_settings.cpp:200]: MaxVertexBlendMatrixIndex: 8
[gfx_settings.cpp:201]: MaxSimultaneousTextures: 8
[gfx_settings.cpp:202]: MaxTextureBlendStages: 8
[gfx_settings.cpp:203]: Support for Anisotropic filtering found.
[gfx_settings.cpp:206]: Max Anisotropic filtering: 16
[gfx_settings.cpp:207]: Anisotropic filtering set to: 0
[gfx_settings.cpp:211]: Vertex Shader version: 3.0
[gfx_settings.cpp:216]: Pixel Shader version: 3.0
[main.cpp:484]: The graphics card detected does not have 512MB of video memory.
Crusader Kings II require at least 512MB of video memory to work properly.
[main.cpp:499]: CK2 Version Jul 4 2013 : 12:48:00
[main.cpp:500]: Commandline:
[internationalizedtext.cpp:1234]: Create table
[internationalizedtext.cpp:1236]: Create text database
[main.cpp:527]: Text database created
[main.cpp:545]: Creating application...
_________________________________________________

Error.log and setup.log were both also blank. I don't know why, but they were. And what you said in your first sentence is true, that is what happened. I would click OK on that error, and it would continue to launch the game and I could play it. Now I click the error and CKII stops responding.

 

[unmerged(776973)]

I have actually found out the reason for my crashing. I can now play even with that error popping up. For some reason the network simulator that I use (Evolve) interfered with the game, and made it crash on launch.

 

[AndrewT]

I'm sorry I missed your update somehow. Well done on finding that problem, that's a new one on me.

No doubt you noticed this

[main.cpp:484]: The graphics card detected does not have 512MB of video memory.
Crusader Kings II require at least 512MB of video memory to work properly.

You should probably at least update your video driver
http://support.amd.com/us/gpudownload/windows/legacy/Pages/legacy-radeonaiw-vista64.aspx

 

[unmerged(776973)]

My drivers are out of date? Everything told me they were up to date.

 

[AndrewT]

My drivers are out of date? Everything told me they were up to date.

"Everything" being Microsoft and the Steam client? If so, ignore them, only the GPU vendor's website is worth checking that on.

 

[unmerged(776973)]

Well, I didn't look at my microsoft stats, the solo fact being they're pretty unreliable on stuff like that. But I checked using my catalyst control center, and they said they were up to date. But they were indeed out of date, so thank you.