Game crashes on start, invalid resolution

[HeliosAflame]

I have been enjoying tyranny, but as of a few days ago it became impossible for me to actually play the game, it crashes on launch displaying an error of "can't switch to requested monitor resolution" and displaying a resolution of 1920x0 which ofc isn't viable.


operating system: windows 10
processor Intel(R) Core(TM) i7-7700HQ
graphics card: GeForce GTX 1050 Ti

Most recent save is attached along with a screenshot of the error message

 

[AndrewT]

The game itself hasn't changed of course. What else changed in your system between when the game last launched okay and now?

Please gather both these two informational files, and attach them here:

...\Steam\steamapps\common\Tyranny\Tyranny_Data\output_log.txt

DXDIAG is a program you run from a command prompt or the Windows start menu 'run' dialog box (or 'search programs' in Windows 7 or later). After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.

 

[HeliosAflame]

Hey,
The most notable thing is I loaded the game on a different computer (that I don't currently have access to). I wonder if it changed some settings that is making it crash on this comp? Other than that I can't think of any software or hardware changes on my current computer.

Both the files requested are attached.

 

[AndrewT]

Have you installed some remote desktop software?

Version: Direct3D 9.0c [lci_proxyumd.dll 2.1.34054.0]

That DLL is used by such utilities, FrescoLogic Proxy Display Driver and Splashtop are two I'd read about but there are no doubt others.

 

[HeliosAflame]

I have team viewer. I think that has such functionality. That has always been there though. Not sure why it would start acting up now

 

[HeliosAflame]

I uninstalled teamviewer, doesn't help.

 

[AndrewT]

Is that line still in the output log?

Please install and run the free utility Speccy. Send its output to a text file and attach here, thanks.

 

[HeliosAflame]

newest output log andd speccy info. I tried ctrl fing the error you posted earlier in the output log and could not find it.

 

[AndrewT]

I tried ctrl fing the error you posted earlier in the output log and could not find it.

4th line from the top.

These are the only apps I can see in there that might relate to this:

C:\Program Files\Greenshot\Greenshot.exe
C:\Program Files (x86)\Keenow Unblocker\Keenow2.exe

See if you can unload, disable or kill then and see if that helps the issue.

 

[HeliosAflame]

it does not seem to have changed anything.
here are new logs.

 

[AndrewT]

Hmmm ... how about this, does it allow remote access perhaps?
C:\Program Files\Dell\SARemediation\agent\DellSupportAssistRemedationService.exe

There are a few other apps and utilities loading there I don't know, but it's hard to see how they could cause this issue, eg:
C:\Program Files (x86)\Hi-Rez Studios\HiPatchService.exe

Do you have any other Unity games, if so are they affected too?