Game crashes after opening the launcher

[unmerged(712047)]

Here is my problem: After I open the launcher for CKII, the program crashes. I never had this problem with my game before, and I had been able to run the most recent patch. I am running Windows 7, if it matters. Any advice on what I should do about this? I checked some of my other Paradox games; the launcher for HoI III crashes too, but Victoria II works fine.

 

[IcratoX]

Hi theangrycastle,

Please do the following:
First, run Visual C++ 2010.
Second, run Visual C++ 2010 SP1.
Third, run the DirectX (web) installer.
When that is done, go to Windows Update and make sure you have downloaded all .NET updates Windows Update shows you.

 

[unmerged(712047)]

Thanks for the advice, IcratoX. I tried running those updates, but it didn't help. I still can't launch CKII.

 

[IcratoX]

Alright, could you please post a DxDiag of your system?

• Open your Start menu.
  On Windows 8: Use the Charm bar(move the mouse to the top right-hand corner and slide down) and click on "Search".
• Type "dxdiag" in the search field (without quotes).
• Open the dxdiag program.
• A window called "DirectX Diagnostic Tool" should pop up now.
• At the bottom right-hand side, click on "Save all information".
• Save it to a place where you can find it easily, for example your desktop.
• Attach this file to your reply.

 

[unmerged(712047)]

Just cut and paste it?

 

[unmerged(712047)]

------------------
System Information
------------------
Time of this report: 7/10/2013, 00:11:45
Machine name: LESLIE
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130318-1533)
Language: English (Regional Setting: English)
System Manufacturer: LENOVO
System Model: 10249BU
BIOS: Default System BIOS
Processor: Intel(R) Core(TM) i5-2410M CPU @ 2.30GHz (4 CPUs), ~2.3GHz
Memory: 4096MB RAM
Available OS Memory: 4010MB RAM
Page File: 2545MB used, 5473MB available
Windows Dir: C:\windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: Intel(R) HD Graphics 3000
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics Family
DAC type: Internal
Device Key: Enum\PCI\VEN_8086&DEV_0116&SUBSYS_397D17AA&REV_09
Display Memory: 1696 MB
Dedicated Memory: 64 MB
Shared Memory: 1632 MB
Current Mode: 1360 x 768 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: AUO22EC
Native Mode: 1366 x 768(p) (60.042Hz)
Output Type: Internal
Monitor Name: Generic PnP Monitor
Monitor Model: LCD TV
Monitor Id: FNI0000
Native Mode: 1360 x 768(p) (60.015Hz)
Output Type: HD15
Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32
Driver File Version: 9.17.0010.2932 (English)
Driver Version: 9.17.10.2932
DDI Version: 10.1
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 12/14/2012 02:42:34, 12615680 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B78E66-4256-11CF-6E7F-7719B7C2C435}
Vendor ID: 0x8086
Device ID: 0x0116
SubSys ID: 0x397D17AA
Revision ID: 0x0009
Driver Strong Name: oem25.inf:Intel.Mfg.NTamd64:iSNBM0:9.17.10.2932ci\ven_8086&dev_0116
Rank Of Driver: 00E02001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C
Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

-------------
Sound Devices
-------------
Description: Speakers (Realtek High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0272&SUBSYS_17AA6016&REV_1000
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.6267 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 12/14/2010 02:17:30, 2677864 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

 

[AndrewT]

So this installation used to work and now doesn't, on the same machine? Try a full clean reinstall:

If this is Steam: move any valued save games elsewhere and uninstall the game from within Steam. Then manually delete ALL the CK2 directories from under BOTH the Steam and MyDocuments folders. Now reinstall the game from Steam, and run the Verify just to make sure it all came down properly.

If this is GamersGate: Move valued save games elsewhere, and uninstall the game. Manually delete the CK2 directories from where GG put them and from MyDocuments. Reinstall the game (this time pick somewhere NOT under the system path c:\program files\ ), download 1.103 patch again and apply it.

 

[unmerged(712047)]

Aaaand it is still crashing.

 

[Wezqu]

You could try uninstalling all .NET versions from you computer and installing only those that are suggested by the windows update. There could be some conflic with the newer version if there is older version installed.

 

[unmerged(712047)]

I do apologize for my comparative computer illiteracy, but how would I do that?

 

[Wezqu]

I do apologize for my comparative computer illiteracy, but how would I do that?

Sorry my mistake. Its not available anymore as they are part of the operating system. Did it with my old system but it isn't possible with newer windows anymore. You could still check the installed programs if there is 2.0 .NET version listed. If it is that should be uninstalled as it should not be installed when there is newer versions of .NET on the computer.

Did anything change between the time when it worked and stopped working on your computer. There could be some other program causing the launcher to crash. It could even be your anti-secure problem blocking it or something like that.

 

[unmerged(712047)]

I can't think of anything I downloaded that might have caused this. I didn't download any new games or drivers or anything like that, and the only anti-virus program I use, Avast!, has been on my computer for almost two years.

 

[AndrewT]

After I open the launcher for CKII, the program crashes

Can you clarify whether it's the launcher or the game itself that crashes? Any errors or messages come up?

If it's the launcher crashing, did you visit the Windows Update site and apply all .NET updates, as recommended above? If so did it find anything to patch?

And if it's the launcher crashing, does running the game only (ck2.exe) work OK?

 

[unmerged(712047)]

It's just the launcher that's crashed. I've applied all Windows .NET updates, I had a few to add but they didn't change my problem. I did mention my lack of tech savvy, and I do have to ask, how do I launch a game without the launcher? I thank you all for your help/patience.

 

[AndrewT]

In Windows Explorer navigate to where the game is installed, and double-click on ck2.exe .

You should try running the MS .NET repair tool
http://www.microsoft.com/en-au/download/details.aspx?id=30135

 

[unmerged(712047)]

Well i was able to launch ck2.exe, but now none of my DLC is active. I did uninstall and reinstall my game, so I'm not sure if that's a factor.

 

[AndrewT]

That's as expected, I was just checking the game itself ran. So there's a problem with your Launcher, or .NET on your PC. Run the .NET repair tool, as I said.

 

[unmerged(712047)]

I've run the repair tool. Any idea what next?

 

[AndrewT]

Well, I'm pretty puzzled, fixing .NET fixes this problem virtually every time. Do you have access to another machine to download and play on as a test, just to confirm that it's a problem on this machine?

Failing all else you can force the load of the DLCs. You'd create a desktop link to ck2.exe and in the link's Shortcut tab, Target field, add that switch, so (in mine):

"C:\games\Steam\steamapps\common\crusader kings ii\ck2.exe" -forcedlc

Similarly you can load mods like this
"C:\games\Steam\steamapps\common\crusader kings ii\ck2.exe" -forcedlc ck2 -mod=mod/GoT.mod

 

[John Hadley]

I looked up the model number of your Lenovo laptop and it appears it is one of those that has another graphics device in addition to the Intel HD Graphics 3000 that is built into the cpu. This particular laptop appears to have an NVidia GeForce 520M for its main graphics device, but for whatever reason dxdiag does not report that. Maybe it just has no video driver installed or maybe dxdiag is just not smart enough to display multiple video devices. There's not enough of the text of the dxdiag.txt to see where it would be listed in system devices. Anyhow, whatever the cause of it is I think your solution may be to go download an updated driver for the NVidia GeForce 520M from http://www.geforce.com/drivers.