Every time I try to play the game, it crashes..

[cigarlover]

Unity Player [version: Unity 5.1.1p2_82544090e14f]

Cities.exe caused an Access Violation (0xc0000005)
in module Cities.exe at 0033:9f2340f7.

Error occurred at 2015-08-14_214934.
C:\Program Files (x86)\Steam\steamapps\common\Cities_Skylines\Cities.exe, run by Howard.
17% memory in use.
16292 MB physical memory [13469 MB free].
17192 MB paging file [14220 MB free].
134217728 MB user address space [134217460 MB free].
Read from location 00000638 caused an access violation.

Context:
RDI: 0x0000000f RSI: 0x004bf310 RAX: 0xffffffff
RBX: 0x00000000 RCX: 0xffffffff RDX: 0x9f9be860
RIP: 0x9f2340f7 RBP: 0x004bf260 SegCs: 0x00000033
EFlags: 0x00010286 RSP: 0x004bf160 SegSs: 0x0000002b
R8: 0x0000000c R9: 0x00000001 R10: 0x9fe7e208
R11: 0x004bf2e8 R12: 0x004bf2c0 R13: 0x004bf2e8
R14: 0x00000000 R15: 0x004bfa00

Bytes at CS:EIP:
48 8b 93 38 06 00 00 48 8b 8b 30 06 00 00 4c 8b

Stack:
0x004bf160: 9fe630ca 00007ff6 000001f3 00007ff6 .0..............
0x004bf170: 00000001 00007ff6 00000000 00000000 ................
0x004bf180: 00000000 00000000 00000000 00000000 ................
0x004bf190: 00000000 00000000 9f0c2601 00007ff6 .........&......
0x004bf1a0: 00000000 00000000 0000000f 00000000 ................
0x004bf1b0: 039df760 00000000 00000ad8 00000000 `...............
0x004bf1c0: 0388bbe0 00000000 9f0c56fe 00007ff6 .........V......
0x004bf1d0: 0000000f 00000000 0000003b 00000000 ........;.......
0x004bf1e0: 0000003b 0000d707 00000000 00000000 ;...............
0x004bf1f0: 039df7b0 00000000 9f0c258e 00007ff6 .........%......
0x004bf200: a01c33c0 00007ff6 0000003c 00000000 .3......<.......
0x004bf210: 00000000 00000000 00000000 00000000 ................
0x004bf220: 03eaba84 00000000 9f0c2601 00007ff6 .........&......
0x004bf230: 039df7b0 00000000 00000000 00000000 ................
0x004bf240: 03eab980 00000000 9fed1bd8 00007ff6 ................
0x004bf250: 03eab980 00000000 9f53ed09 00007ff6 ..........S.....
0x004bf260: 03eab980 00000000 9f0cae92 00007ff6 ................
0x004bf270: 03eab948 00000000 00000000 00000000 H...............
0x004bf280: 00000000 00000000 9fed132e 00007ff6 ................
0x004bf290: 004bf2e9 00000000 9f247c2d 00007ff6 ..K.....-|$.....
0x004bf2a0: 9fe7db60 00007ff6 9fed1320 00007ff6 `....... .......
0x004bf2b0: 00000000 00000000 00000000 00000000 ................
0x004bf2c0: 74696e55 676e4579 00656e69 00000000 UnityEngine.....
0x004bf2d0: 0000000b 00000000 0000000f 00000000 ................
0x004bf2e0: 0000000f 00000000 69647541 7465536f ........AudioSet
0x004bf2f0: 676e6974 00000073 0000000d 00000000 tings...........
0x004bf300: 0000000f 00000000 00000000 00000000 ................
0x004bf310: 74696e55 676e4579 2e656e69 006c6c64 UnityEngine.dll.
0x004bf320: 0000000f 00000000 0000000f 00000000 ................
0x004bf330: 03eaba84 00000000 9f0c258e 00007ff6 .........%......
0x004bf340: 004bf420 00000000 9f2453bd 00007ff6 .K......S$.....
0x004bf350: 004bf3c0 00000000 9fe7e208 00007ff6 ..K.............
0x004bf360: 9fe7db60 00007ff6 03eab980 00000000 `...............
0x004bf370: 03eab980 00000000 004bf440 00000000 ........@.K.....
0x004bf380: 9fed1320 00007ff6 9f313436 00007ff6 .......641.....
0x004bf390: 039bcc40 00000000 00000000 00000000 @...............
0x004bf3a0: 039bcc68 00000000 03eab980 00000000 h...............
0x004bf3b0: 9fed1330 00007ff6 9f53f37a 00007ff6 0.......z.S.....
0x004bf3c0: 03eab980 00000000 004bf4c0 00000000 ..........K.....
0x004bf3d0: 00000000 00000000 9f53bc67 00007ff6 ........g.S.....
0x004bf3e0: 03eab980 00000000 004bf5e9 00000000 ..........K.....
0x004bf3f0: 00000008 00000000 00000000 00000000 ................
0x004bf400: 9fed1330 00007ff6 00000003 00000000 0...............
0x004bf410: 00000000 00000000 0000000f 00000000 ................
0x004bf420: 9fe8a0c0 00007ff6 00000000 00000000 ................
0x004bf430: 00000000 00000000 00000000 00000000 ................
0x004bf440: 00000000 75626564 00000000 00000000 ....debu........
0x004bf450: 00000101 00000000 00000000 00000000 ................
0x004bf460: 00000000 00000000 00000000 00000000 ................
0x004bf470: 00000000 00000000 00000000 00000000 ................
0x004bf480: 00000000 00000000 00000000 00000000 ................
0x004bf490: 00000000 00000000 00000000 00000000 ................
0x004bf4a0: 00000000 00000000 00000000 00000000 ................
0x004bf4b0: 00000000 00000000 00000000 00000000 ................
0x004bf4c0: 00000000 00000000 00000000 00000000 ................
0x004bf4d0: 00000000 00000000 00000000 00000000 ................
0x004bf4e0: 00000000 00000000 00000000 00000000 ................
0x004bf4f0: 00000000 00000000 00000000 00000000 ................
0x004bf500: 00000000 00000000 00000000 00000000 ................
0x004bf510: 00000000 00000000 00000000 00000000 ................
0x004bf520: 00000000 00000000 00000000 00000000 ................
0x004bf530: 03eaba40 00000000 9f53fb63 00007ff6 @.......c.S.....
0x004bf540: 00000000 00000000 03eaba40 00000000 ........@.......
0x004bf550: 00000008 00000000 00000008 00000000 ................
0x004bf560: 0000000e 00000000 0000000f 00000000 ................
0x004bf570: 03eab948 00000000 00000010 00000000 H...............
0x004bf580: 00000000 00000000 00000000 00000000 ................
0x004bf590: 00000000 00000000 9f74e05d 00007ff6 ........].t.....
0x004bf5a0: 00000000 00000000 00000000 00000000 ................
0x004bf5b0: 00000000 00000000 9f0c2ac0 00007ff6 .........*......
0x004bf5c0: 00000000 00000000 00000000 00000000 ................
0x004bf5d0: 00000000 00000000 03876bd0 00000000 .........k......
0x004bf5e0: 9fe630ca 00007ff6 00000175 00007ff6 .0......u.......
0x004bf5f0: a01c4fd0 00007ff6 9f0c5727 00007ff6 .O......'W......
0x004bf600: a01c4e70 00007ff6 04ac5f10 00000000 pN......._......
0x004bf610: 04ac6410 00000000 04ac6410 00000000 .d.......d......
0x004bf620: 00000003 00000000 00000000 00000000 ................
0x004bf630: 00000000 00000000 00000001 00000000 ................
0x004bf640: 03de01c8 00000000 9f53fcd5 00007ff6 ..........S.....
0x004bf650: 03eab980 00000000 9f33e2c4 00007ff6 ..........3.....
0x004bf660: 03eab980 00000000 00000008 00000000 ................
0x004bf670: 039b3f10 00000000 9f33b034 00007ff6 .?......4.3.....
0x004bf680: 039b3f10 00000000 03de01c8 00000000 .?..............
0x004bf690: 00000008 00000000 00000000 00000000 ................
0x004bf6a0: 0001f2f4 00000000 ffffffff ffffffff ................
0x004bf6b0: 03de01c0 00000000 000000cc 00000000 ................
0x004bf6c0: 03eab8b0 00000000 9f33b36a 00007ff6 ........j.3.....
0x004bf6d0: 00000001 00000000 00000008 00000000 ................
0x004bf6e0: 00000009 00000000 004bf720 00000000 ........ .K.....
0x004bf6f0: 03ea9840 00000000 9f3400db 00007ff6 @.........4.....
0x004bf700: 03ea9840 00000000 004bf979 00000000 @.......y.K.....
0x004bf710: 03eab980 00000000 00000000 00000000 ................
0x004bf720: 03de01c0 00000000 0000005e 00007ff6 ........^.......
0x004bf730: 00000001 00000000 00000001 00000000 ................
0x004bf740: 03de00c0 00000000 0000005e 00007ff6 ........^.......
0x004bf750: 00000000 00000000 00000001 00000000 ................
0x004bf760: 03de00e0 00000000 0000005e 00007ff6 ........^.......
0x004bf770: 00000000 00000000 00000001 00000000 ................
0x004bf780: 03de0100 00000000 0000005e 00000000 ........^.......
0x004bf790: 00000000 00000000 00000001 00000000 ................
0x004bf7a0: 03de0120 00000000 0000005e 00007ff6 .......^.......
0x004bf7b0: 00000000 00000000 00000001 00000000 ................
0x004bf7c0: 03de0140 00000000 0000005e 00007ff6 @.......^.......
0x004bf7d0: 00000000 00000000 00000001 00000000 ................
0x004bf7e0: 03de0160 00000000 0000005e 00000000 `.......^.......
0x004bf7f0: 00000000 00000000 00000001 00000000 ................
0x004bf800: 03de0180 00000000 0000005e 00000000 ........^.......
0x004bf810: 00000000 00000000 00000001 00000000 ................
0x004bf820: 03de01a0 00000000 0000005e 00000000 ........^.......
0x004bf830: 00000000 00000000 00000001 00000000 ................
0x004bf840: 03ea9840 00000000 9f3443f0 00007ff6 @........C4.....
0x004bf850: 0000000b 00000000 004bf979 00000000 ........y.K.....
0x004bf860: 03eab980 00000000 00000008 00000000 ................
0x004bf870: 03ea9840 00000000 9f3444d2 00007ff6 @........D4.....
0x004bf880: 0000000b 00000000 00000008 00000000 ................
0x004bf890: 00000000 00000000 0000000b 00000000 ................
0x004bf8a0: 03de01a0 00000000 0000005e 00000000 ........^.......
0x004bf8b0: 00000019 00000000 00000019 00000000 ................
0x004bf8c0: 00000000 00000000 9f0cce54 00007ff6 ........T.......
0x004bf8d0: 0000000b 00000000 00000008 00000000 ................
0x004bf8e0: 00000008 00000000 00000000 00000000 ................
0x004bf8f0: ffffffff ffffffff 0001f2f4 00000000 ................
0x004bf900: 00000003 00000000 9f0d8cd7 00007ff6 ................
0x004bf910: 00000008 00000000 0000000b 00000000 ................
0x004bf920: 00000000 00000000 9fe84e41 00007ff6 ........AN......
0x004bf930: 0000000a 00000000 00000000 00000000 ................
0x004bf940: a01c7bb8 00007ff6 9f1bf817 00007ff6 .{..............
0x004bf950: 0000009e 00007ff6 6e69616d 61746144 ........mainData
0x004bf960: 00000000 00000000 00000008 00000000 ................
0x004bf970: 0000000f 00000000 9f6a422c 00007ff6 ........,Bj.....
0x004bf980: 00000000 00000000 03eab8b0 00000000 ................
0x004bf990: 03eab948 00000000 03eab948 00000000 H.......H.......
0x004bf9a0: a01cae40 00007ff6 00000000 00000000 @...............
0x004bf9b0: 00000000 00000000 9f0c0000 00007ff6 ................
0x004bf9c0: 0000000a 00000000 00000000 00000000 ................
0x004bf9d0: 004bfa50 00000000 9f2ccc8f 00007ff6 P.K.......,.....
0x004bf9e0: 0388a100 00000000 00000000 00000000 ................
0x004bf9f0: 00000008 00000000 00000000 00000000 ................
0x004bfa00: 00000050 0000002b 9f39b740 00007ff6 P...+...@.9.....
0x004bfa10: 00000000 00000000 9f0c0000 00007ff6 ................
0x004bfa20: 0271043d 00000000 00010000 00000000 =.q.............
0x004bfa30: 00000000 00000000 00000000 00000000 ................
0x004bfa40: 0000000f 00000000 00000000 00000000 ................
0x004bfa50: 004bfb60 00000000 9f39e57c 00007ff6 `.K.....|.9.....
0x004bfa60: 0388a100 00000000 00000000 00000000 ................
0x004bfa70: 00000000 00000000 00000000 00000000 ................
0x004bfa80: 004bfb00 00000000 9f7a70a3 00007ff6 ..K......pz.....
0x004bfa90: 00000000 00007ff6 6f6e6f4d 6e6f6d2f ........Mono/mon
0x004bfaa0: 6c642e6f 0000006c 0000000d 00000000 o.dll...........
0x004bfab0: 0000000f 00000000 1c004121 01c0003f ........!A..?...
0x004bfac0: 0388a100 00000000 0388a170 00000000 ........p.......
0x004bfad0: 039a7490 00000000 1c004143 01c0003f .t......CA..?...
0x004bfae0: 00000049 00000000 0000004f 00000000 I.......O.......
0x004bfaf0: 00000fff 00000006 9f7a70a3 00007ff6 .........pz.....
0x004bfb00: a01537d0 00007ff6 03872590 00000000 .7.......%......
0x004bfb10: 03870830 00000000 00000000 00000000 0...............
0x004bfb20: 00000000 00000000 9f7b6151 00007ff6 ........Qa{.....
0x004bfb30: 00000000 00000000 0000000f 00000000 ................
0x004bfb40: a01868b8 00007ff6 039a73f0 00000000 .h.......s......
0x004bfb50: 039a7440 00000000 039a7440 00000000 @t......@t......
0x004bfb60: 6e7552a0 676e696e 0399bc70 00000000 .Runningp.......
0x004bfb70: 00000004 00000000 00000058 00000000 ........X.......
0x004bfb80: 0000005f 00000000 756e6547 49656e69 _.......GenuineI
0x004bfb90: 0399ba90 00000000 00000000 00000000 ................
0x004bfba0: 00000052 00000000 0000005f 00000000 R......._.......
0x004bfbb0: 00000000 00000000 0399ba30 00000000 ........0.......
0x004bfbc0: 00000000 00000000 00000057 00000000 ........W.......
0x004bfbd0: 0000005f 00000000 9f7c9e54 00007ff6 _.......T.|.....
0x004bfbe0: 0388a100 00000000 0388a100 00000000 ................
0x004bfbf0: 9fe62cc8 03100800 9fcd7422 bfebfbff .,......"t......
0x004bfc00: a01537d0 00007ff6 03872590 00000000 .7.......%......
0x004bfc10: 03870830 00000000 00000000 00000000 0...............
0x004bfc20: 00000000 00000000 00000000 00000000 ................
0x004bfc30: 0000000f 00000000 9e4e9000 00007ff6 ..........N.....
0x004bfc40: 00000000 00000000 00000000 00000000 ................
0x004bfc50: 00000000 00000000 9f7ad898 00007ff6 ..........z.....
0x004bfc60: 00000000 00000000 9e4e9000 00007ff6 ..........N.....
0x004bfc70: 9f0c0000 00007ff6 00000000 00000000 ................
0x004bfc80: c6300000 00007fff ee89ae0f 00007fff ..0.............
0x004bfc90: 00000068 00000000 00602f82 00000000 h......../`.....
0x004bfca0: 00602f62 00000000 00602ed0 00000000 b/`.......`.....
0x004bfcb0: 00000000 00000000 00000000 00000000 ................
0x004bfcc0: 00000000 00000000 00000000 00000000 ................
0x004bfcd0: 00000000 00007ff6 00000000 00000000 ................
0x004bfce0: 0317f97d 01d0d705 0c11a8bc 00000002 }...............
0x004bfcf0: 9f7ad8e0 00007ff6 00500026 00000000 ..z.....&.P.....
0x004bfd00: 9e4e9000 00007ff6 eed42d92 00007fff ..N......-......
0x004bfd10: 00000000 00000000 9f7ad8e0 00007ff6 ..........z.....
0x004bfd20: 00000000 00000000 00000000 00000000 ................
0x004bfd30: 9f7ad8e0 00007ff6 f1399f64 00007fff ..z.....d.9.....
0x004bfd40: eed42d70 00007fff 00000000 00000000 p-..............
0x004bfd50: 00000000 00000000 004bfd60 00000000 ........`.K.....
0x004bfd60: 00000000 00000000 ee8d0180 00007fff ................
0x004bfd70: 004be2d0 00000000 004be2d0 00000000 ..K.......K.....
0x004bfd80: 00000000 00000000 00000000 00000000 ................
0x004bfd90: 00000000 00000000 00000000 00000000 ................
0x004bfda0: 00000000 00000000 00000000 00000000 ................
0x004bfdb0: 00000000 00000000 00000000 00000000 ................
0x004bfdc0: 00000000 00000000 00000000 00000000 ................
0x004bfdd0: 00000000 00000000 00000000 00000000 ................
0x004bfde0: 00000000 00000000 00000000 00000000 ................
0x004bfdf0: 00000000 00000000 00000000 00000000 ................
0x004bfe00: 00000000 00000000 00000000 00000000 ................
0x004bfe10: 00000000 00000000 00000000 00000000 ................
0x004bfe20: 00000000 00000000 00000000 00000000 ................
0x004bfe30: 00000000 00000000 00000000 00000000 ................
0x004bfe40: 00000000 00000000 00000000 00000000 ................
0x004bfe50: 00000000 00000000 00000000 00000000 ................
0x004bfe60: 00000000 00000000 00000000 00000000 ................
0x004bfe70: 00000000 00000000 00000000 00000000 ................
0x004bfe80: 00000000 00000000 00000000 00000000 ................
0x004bfe90: 00000000 00000000 00000000 00000000 ................
0x004bfea0: 00000000 00000000 00000000 00000000 ................
0x004bfeb0: 00000000 00000000 00000000 00000000 ................
0x004bfec0: 00000000 00000000 00000000 00000000 ................
0x004bfed0: 00000000 00000000 00000000 00000000 ................
0x004bfee0: 00000000 00000000 00000000 00000000 ................
0x004bfef0: 00000000 00000000 00000000 00000000 ................
0x004bff00: 00000000 00000000 00000000 00000000 ................
0x004bff10: 00000000 00000000 00000000 00000000 ................
0x004bff20: 00000000 00000000 00000000 00000000 ................
0x004bff30: 00000000 00000000 00000000 00000000 ................
0x004bff40: 00000000 00000000 00000000 00000000 ................
0x004bff50: 00000000 00000000 00000000 00000000 ................
0x004bff60: 00000000 00000000 00000000 00000000 ................
0x004bff70: 00000000 00000000 00000000 00000000 ................
0x004bff80: 00000000 00000000 00000000 00000000 ................
0x004bff90: 00000000 00000000 00000000 00000000 ................
0x004bffa0: 00000000 00000000 00000000 00000000 ................
0x004bffb0: 00000000 00000000 00000000 00000000 ................
0x004bffc0: 00000000 00000000 00000000 00000000 ................
0x004bffd0: 00000000 00000000 00000000 00000000 ................
0x004bffe0: 00000000 00000000 00000000 00000000 ................
0x004bfff0: 00000000 00000000 00000000 00000000 ................

Module 1
C:\WINDOWS\SYSTEM32\WINMMBASE.dll
Image Base: 0x00a00000 Image Size: 0x0002c000
File Size: 166352 File Time: 2015-07-10_060006
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: Base Multimedia Extension API DLL
FileVer: 10.0.10240.16384
ProdVer: 10.0.10240.16384

 

[AndrewT]

Please attach these two informational files to this ticket:

DXDIAG is a program you run from a command prompt or the Windows start menu 'run' dialog box (or 'search programs' in Windows 7). After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.

Please attach this log file:
...\Steam\steamapps\common\Cities_Skylines\Cities_Data\output_log.txt

 

[cigarlover]

I have attached the logs. I thought I have fixed the issue by updating the sound drive but it has reappeared again, unknown if a Window 10 update changed anything during this time but I have tried reinstall the game, updating the drivers and unity player.

Any ideas going forward would help, thanks

 

[AndrewT]

I'm sorry to have to tell you that the game's published minimum requirements explicitly state that integrated Intel graphics chipsets are not supported, see here:
http://store.steampowered.com/app/255710/
The game will never run properly on this machine, I'm afraid. I hope you have access to a computer with a more powerful graphics card, so you can enjoy the game!