EUIV Locking at random times [Solved]

[unmerged(175258)]

Hello all, haven't played in a while but when I started back up I got the new update (patch) and now I'm experiencing random lockups. The game will freeze for a period of a few seconds to a couple minutes and then business as usual. Also, when I do finally leave the game, my network cannot reach the internet. Does this seem to be an issue with the game or do I have an issue with my system? Thanks!

 

[AndrewT]

What if you play the game after exiting Steam? To do that manually run eu4_launch.exe from the Steam EU4 folder.

 

[unmerged(175258)]

What if you play the game after exiting Steam? To do that manually run eu4_launch.exe from the Steam EU4 folder.

Sorry it took so long for a response, work really gets in the way of playing games, lol. I did as you suggested, same issue. Also noticed that this glitch occasionally causes my graphics driver to stop responding (then immediately recovers). I'm seeing lots of people are having issues, however they get a CTD, I have yet to experience this. I'm going to assume it's an issue with the game. Sucks, hope they fix it soon.

 

[AndrewT]

Actually that sounds more like a video driver or card issue. Please post a dxdiag.txt (you can delete everything after the "Sound devices" section for brevity), settings.txt, system.log and error.log files (you'll need to rename the .log files to .txt to upload). Also open setup.log, search for "checksum", and paste that line only in here.

 

[unmerged(175258)]

View attachment DxDiag.txt

Actually that sounds more like a video driver or card issue. Please post a dxdiag.txt (you can delete everything after the "Sound devices" section for brevity), settings.txt, system.log and error.log files (you'll need to rename the .log files to .txt to upload). Also open setup.log, search for "checksum", and paste that line only in here.

Ok, I know how to acquire the dxdiag...could you explain to me how to get the others that you requested?

 

[unmerged(175258)]

Nevermind, I think I figured it out. Hope this helps, and thanks so much for your time and assistance!

View attachment settings.txt

It won't let me upload the system file you wanted, even after I changed it to .txt, I apologize in advance, but here it is:
[systemsettings.cpp:198]: System memory: 0MB
[systemsettings.cpp:200]: CPU speed: 3410MHz
[systemsettings.cpp:207]: Number of processors: 4
[systemsettings.cpp:219]: CPU type: x86
[systemsettings.cpp:264]: OS: Windows 7 Service Pack 1 Build: 7601
[gfx_settings.cpp:25]: Loading settings for adapter 0, fullscreen=1, multisample=15
[gfx_settings.cpp:53]: Graphic Adapters:
[gfx_settings.cpp:58]: 0: NVIDIA GeForce GTX 660
[gfx_settings.cpp:72]: Using Adapter [0] to check for multi-sampling support:
[gfx_settings.cpp:83]: 2 samples supported.
[gfx_settings.cpp:83]: 4 samples supported.
[gfx_settings.cpp:83]: 8 samples supported.
[gfx_settings.cpp:98]: Using Adapter [0]:
[gfx_settings.cpp:104]: Succeeded to create a device [D3DCREATE_HARDWARE_VERTEXPROCESSING].
[gfx_settings.cpp:144]: Graphics device: NVIDIA GeForce GTX 660
[gfx_settings.cpp:145]: Graphics driver: nvd3dum.dll
[gfx_settings.cpp:146]: Driver version: 2723
[gfx_settings.cpp:161]:


Dumping all gfx info:
DeviceIdentifier: {D7B71E3E-5280-11CF-5151-6F061CC2C435}
VendorId: 4318
DeviceId: 4544
SubSysId: 643971138
Revision: 161
DriverVersion.HighPart: 589842
DriverVersion.LowPart: 854691


[gfx_settings.cpp:181]: Instancing supported.
[gfx_settings.cpp:229]: Video memory amount: 4038MB
[gfx_settings.cpp:230]: MaxSimultaneousTextures: 8
[gfx_settings.cpp:231]: MaxVertexBlendMatrices: 4
[gfx_settings.cpp:232]: MaxVertexBlendMatrixIndex: 8
[gfx_settings.cpp:233]: MaxSimultaneousTextures: 8
[gfx_settings.cpp:234]: MaxTextureBlendStages: 8
[gfx_settings.cpp:235]: MaxTextureWidth: 8192
[gfx_settings.cpp:236]: MaxTextureHeight: 8192
[gfx_settings.cpp:237]: Support for Anisotropic filtering found.
[gfx_settings.cpp:240]: Max Anisotropic filtering: 16
[gfx_settings.cpp:241]: Anisotropic filtering set to: 0
[gfx_settings.cpp:245]: Vertex Shader version: 3.0
[gfx_settings.cpp:250]: Pixel Shader version: 3.0
[main.cpp:625]: EU4 Version Sep 26 2013 : 11:38:04
[main.cpp:686]: Text database created
[main.cpp:701]: Creating application...
[main.cpp:747]: Initializing application...
[eu4application.cpp:455]: Initializing application...
[eu4application.cpp:457]: Done initializing application
[eu4application.cpp:466]: Loading cursor...
[eu4application.cpp:548]: Done loading cursor
[eu4application.cpp:550]: Initializing sound...
[eu4application.cpp:581]: Done initializing sound
[eu4application.cpp:583]: Initializing graphics...
[graphicssettings.cpp:449]: Using multisampling: 4
[graphics.cpp:215]: Creating device with: HARDWARE_VERTEXPROCESSING
Fullscreen=yes
RefreshRate=60
Resolution=1680x1050
[graphicssettings.cpp:425]: Usable res: 640 480 60
[graphicssettings.cpp:425]: Usable res: 640 480 72
[graphicssettings.cpp:425]: Usable res: 640 480 75
[graphicssettings.cpp:425]: Usable res: 640 480 59
[graphicssettings.cpp:425]: Usable res: 720 480 56
[graphicssettings.cpp:425]: Usable res: 720 480 60
[graphicssettings.cpp:425]: Usable res: 720 480 72
[graphicssettings.cpp:425]: Usable res: 720 480 75
[graphicssettings.cpp:425]: Usable res: 720 576 56
[graphicssettings.cpp:425]: Usable res: 720 576 60
[graphicssettings.cpp:425]: Usable res: 720 576 72
[graphicssettings.cpp:425]: Usable res: 720 576 75
[graphicssettings.cpp:425]: Usable res: 800 600 56
[graphicssettings.cpp:425]: Usable res: 800 600 60
[graphicssettings.cpp:425]: Usable res: 800 600 72
[graphicssettings.cpp:425]: Usable res: 800 600 75
[graphicssettings.cpp:425]: Usable res: 1024 768 60
[graphicssettings.cpp:425]: Usable res: 1024 768 70
[graphicssettings.cpp:425]: Usable res: 1024 768 75
[graphicssettings.cpp:425]: Usable res: 1152 864 75
[graphicssettings.cpp:425]: Usable res: 1280 720 60
[graphicssettings.cpp:425]: Usable res: 1280 720 59
[graphicssettings.cpp:425]: Usable res: 1280 768 60
[graphicssettings.cpp:425]: Usable res: 1280 800 60
[graphicssettings.cpp:425]: Usable res: 1280 960 60
[graphicssettings.cpp:425]: Usable res: 1280 1024 60
[graphicssettings.cpp:425]: Usable res: 1280 1024 75
[graphicssettings.cpp:425]: Usable res: 1360 768 60
[graphicssettings.cpp:425]: Usable res: 1360 768 75
[graphicssettings.cpp:425]: Usable res: 1366 768 60
[graphicssettings.cpp:425]: Usable res: 1366 768 75
[graphicssettings.cpp:425]: Usable res: 1600 900 59
[graphicssettings.cpp:425]: Usable res: 1600 900 60
[graphicssettings.cpp:425]: Usable res: 1600 1024 59
[graphicssettings.cpp:425]: Usable res: 1600 1024 60
[graphicssettings.cpp:425]: Usable res: 1600 1200 60
[graphicssettings.cpp:425]: Usable res: 1680 1050 59
[graphicssettings.cpp:425]: Usable res: 1680 1050 60
[graphicssettings.cpp:425]: Usable res: 1440 900 60
[graphicssettings.cpp:425]: Usable res: 1440 900 75
[graphics.cpp:256]: Done creating device.
[eu4application.cpp:618]: Done initializing graphics
[main.cpp:750]: Running application...
[frontend.cpp:209]: start song
[frontend.cpp:212]: end song play
[graphics.cpp:1518]: Used video memory before alt tab: 0 KB
[graphics.cpp:1562]: Used video memory after alt tab: 0 KB

 

[unmerged(175258)]

Error.log file: [pdx_backend.cpp:44]: PUST ERROR 1: Couldn't resolve host name

Checksum: [eu4application.cpp:850]: Checksum is EU4 v1.2.1.0 (42e8)

Again, I hope this helps and I apologize for having to make several posts.

I should also note that after testing another game last night (Shogun 2) I encountered the same issue. I then did a search for the issue which directed me to do a clean wipe of my video driver and then reinstall clean while also ensuring that windows did NOT just look for and download the driver itself (apparently this causes an issue with WDDM and WHQL). Shogun 2 works perfectly now, EUIV is still having the same issue.

 

[AndrewT]

Nothing to apologise for, don't worry about it.

I have to say that all looks basically OK. Can I get the whole dxdiag.txt this time please?

One thing you might try in the meantime is editing that settings.txt to turn off multi-sampling and master_volume, set them both to 0.

 

[unmerged(175258)]

Apparently there was an option to run the 64 bit version, I may have initially given you the 32. Here is the 64, not sure what difference it makes, if any.

View attachment DxDiag.txt

 

[unmerged(175258)]

Update: After talking with EVGA twice they have determined that the replacement card they sent me was faulty as well. My issues are hardware related and have nothing to do (as far as I know) with the game itself. Thanks so much to AndrewT for your help in addressing this issue.

 

[AndrewT]

Wow, that is amazing. Thanks for getting back to us on that, good to know not every crash is our fault!

 

[unmerged(175258)]

Wow, that is amazing. Thanks for getting back to us on that, good to know not every crash is our fault!

Well, I had to rule everything out first. When Shogun2 and Heaven started to crash I realized it was hardware related. It really sucks having to send back another card, but they're compensating me completely. EVGA is a great company. Hopefully, when I get a functioning card I'll be able to play EUIV with no issues.