EU4 RoM keys not activating

[Jorlem]

I purchased RoM from the Steam store, and after receiving the confirmation email, went to the "Keys" page on my Paradox account to activate them. However, when I attempt to do so, the page scrolls to the top of the list and gives me a red banner stating
"Something went terribly wrong, please try again later."
It does this for both the RoM collection and the Songs of Regency music pack. I've been trying for the last two hours to get this to work.

I'd prefer not to need to manually enter the codes into Steam, as in the past that has resulted in a few "Activate" buttons in the Keys list that incorrectly say "Activate", even though I already have.

 

[TinyWiking]

From what I can see the key has been activated on your account as it should, are you still having issues or was it solved last night?

 

[Jorlem]

From what I can see the key has been activated on your account as it should, are you still having issues or was it solved last night?

This is what I'm seeing when I look at the Keys page:

Spoiler

And looking on Steam, it doesn't say that I own those DLCs when I look at their store pages.

 

[TinyWiking]

Actually, I read your post again and I misunderstood. When you buy the game from Steam you won't see the code under your Paradox account page. That's only if you buy it from us. If you bought it from Steam it should automatically start the download for you and since I can see the Paradox products connected to your Steam account I see it there.

 

[Jorlem]

Actually, I read your post again and I misunderstood. When you buy the game from Steam you won't see the code under your Paradox account page. That's only if you buy it from us. If you bought it from Steam it should automatically start the download for you and since I can see the Paradox products connected to your Steam account I see it there.

I did buy it from the Paradox store. I just re-added the image of what I am seeing to my prior post, I realized I needed to edit it to not show my Steam key codes. Whenever I click the Activate button on the Paradox account page to activate it on Steam, it scrolls to the top of the page and displays this message:

After a short time, the banner changes to say "This is taking way too long, something must be broken. Please try again later."

Edit:
And before you ask, I've tried this in both Firefox and Chrome.

Edit 2:
For clarity, normally when I press the Activate button for a product on the list of keys I've purchased from the Paradox Store, the product is activated on Steam, and the Steam store recognizes I have the product and says this on the products page in the Steam store.

 

[TinyWiking]

Aaaa interesting, you mentioned in the first post it was bought from Steam so I was confused .
If you copy the code and redeem it on Steam directly, what does it say? Also, does the game not show if you right click EUIV in Steam > View CD Key?

 

[Jorlem]

Aaaa interesting, you mentioned in the first post it was bought from Steam so I was confused .
If you copy the code and redeem it on Steam directly, what does it say? Also, does the game not show if you right click EUIV in Steam > View CD Key?

Derp. Not sure why I typed that, my bad. Sorry for the confusion.

As I said in my initial post, I'm rather hesitant to try putting in the codes directly, as the two times I've done so before have resulted in the Keys page saying I haven't activated the product when I actually have. Still, I'll give it a try.

Edit:
Entering the codes into Steam manually was able to activate them successfully, but they still have pressable Activate buttons on the Keys page, even though they've now been activated.

 

[TinyWiking]

Ok, awesome to hear it was activated as it should, that means you can at least enjoy it now !
I'll forward the activate issue to my tech department. I'd also suggest breaking the Steam link on your Paradox account and re-connecting it to see if that works.

 

[Jorlem]

Ok, awesome to hear it was activated as it should, that means you can at least enjoy it now !
I'll forward the activate issue to my tech department. I'd also suggest breaking the Steam link on your Paradox account and re-connecting it to see if that works.

Thanks.

Disconnecting and reconnecting seems to have helped. The buttons were initially unchanged, but pressing them again resulted in an error message saying that the keys had already been activated (Error code 400), and the Activate button turning into the grayed out Activated not-button. This occurred for both of the RoM products shown in the screencap above, and the CK2: Full Plate Metal product, which was one of the other two that had the stuck button. The last one, "Crusader Kings II: The Reaper's Due Collection", still has the Activate button that is pressable and won't clear, even though the product has been active since the day it came out.

 

[Wagonlitz]

I'll forward the activate issue to my tech department.

It's an old bug by the way; I have experienced it since the sync started. Though at least to me it doesn't matter at all.

 

[gigau]

I can't ever seem to be able to activate any key on the Paradox account, i always have the same problem…. on Safary, Firefox and Chrome. And disconnecting doesn't do the trick.

 

[fyrkrans]

I had the same problem with RoM and other stuff I recently bought (CK2, Stellaris). Manually copying all the codes from the Paradox site to Steam was quite cumbersome, but a least it worked. I decided that I don't activate the CK2-EU4 converter, so that when I figure out what's wrong I have something left that I can try to activate from the Paradox site. Then I found this thread and especially this post:

I'd also suggest breaking the Steam link on your Paradox account and re-connecting it to see if that works.

I did that and then it worked again, i.e. I was able to activate the CK2-EU4 converter.

Unfortunately the games that I bought in the Paradox store, but activated in Steam still had the orange "Activate" button on the Paradox site. Jorlem had a similar problem:

The buttons were initially unchanged, but pressing them again resulted in an error message saying that the keys had already been activated (Error code 400), and the Activate button turning into the grayed out Activated not-button. This occurred for both of the RoM products shown in the screencap above, and the CK2: Full Plate Metal product, which was one of the other two that had the stuck button. The last one, "Crusader Kings II: The Reaper's Due Collection", still has the Activate button that is pressable and won't clear, even though the product has been active since the day it came out.

Clicking on the orange buttons that already should have been grayed out lead to an error (code 400). Which is okay, since the error message simply states that this code has already been used. After reloading the page the button I just clicked was finally grayed out. So I thought to myself that I just have to click all the buttons, reload and everything should be fine. Well, that worked... unfortunately I could only click 3 buttons at a time and then had to wait for about an hour. Steam doesn't like activation requests of already used keys too much and forces one to wait. (I guess they have to do that not to be flooded by such requests.) So (mainly because of CK2's numerous DLCs) it took a couple of hours, but in the end not only all my stuff was activated but every button that should be grayed out was too.

It's not a major issue, but I think Paradox would do itself a favor by taking a look at this. After all issues like this might scare away people from using the Paradox store and from what I understand Paradox gets a little bit more money from those purchases, compared to Steam purchases.

edit: fixed some spelling errors