Regarding bugfixes and - which became apparent to me only today - the constant complaining about bugs still not being fixed:
Have you guys considered using an open tracker system, where forum users could create issues and where devs would update the issues' current status. You know, like, Bugzilla, JIRA, etc. I'm pretty sure you're already using software internally, but this would only serve to visualize that you guys are indeed working on the bugs reported, to sooth the naggers, to show the community that their reports are not being ignored.
To clarify, I am not saying you ignore reports. I'm saying that many community members have the feeling you do, because they're not intimate with bugfixing and code development and that an open tracker platform for the forum users would ensure some sort of assurance for the community and at the same time lessen the ever-on-going, unnerving, asking and nagging about bugs and bugfixes not introduced in patch xy. Of course those systems support duplicates, so while the system might be cluttered, it might be a better solution than a bug forum.
Have you guys considered using an open tracker system, where forum users could create issues and where devs would update the issues' current status. You know, like, Bugzilla, JIRA, etc. I'm pretty sure you're already using software internally, but this would only serve to visualize that you guys are indeed working on the bugs reported, to sooth the naggers, to show the community that their reports are not being ignored.
To clarify, I am not saying you ignore reports. I'm saying that many community members have the feeling you do, because they're not intimate with bugfixing and code development and that an open tracker platform for the forum users would ensure some sort of assurance for the community and at the same time lessen the ever-on-going, unnerving, asking and nagging about bugs and bugfixes not introduced in patch xy. Of course those systems support duplicates, so while the system might be cluttered, it might be a better solution than a bug forum.
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