In Review Epic Fails [Games]

[Feralt]

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Summary​

Epic Fails [Games]

Description​

All players who bought the game at Epic Games can not play your game, when you run the game in the first video game ends with an error (reports have been sent more than once)
In addition, users are denied refunds for a game that does not work

Steps to reproduce​

Platform​

Epic

Game Version​

0.0.0.29

Optional​

Affected Feature​

Attachments​

 

[MrCrowley26]

Hey Guys

We've pushed a update (version 78192) for the continued issues on the Epic version of the game. In this update we've temporarily disabled Cloud Saves, this means that you'll be loosing your current progress and saves will be made Local only.

We understand that this is a incredibly frustrating situation but we deemed this the best solution to get you guys playing in the short term. A long term fix is still being worked on but this should allow you to enjoy the game over the weekend.

We are so sorry for the inconvenience this has caused.

Thank you very much. You did a good job in a very short time and were able to give the players the opportunity to get back into the game. I'm sure the guys will agree with my opinion that the loss of cloud saves is a small price to pay for the opportunity to continue to get a pleasant gaming experience in anticipation of upcoming updates

 

[DaniOrt]

Sorry I reported this same problem. I didn't see that it was already published. Does this mean I lost all my saved games and created characters?

Was there a way to configure so that saved games are saved locally and not in the cloud?

Well, if it's so that the game can stabilize and I can continue playing without problems, I don't mind losing my saves and characters.

 

[Triumph Jordi]

Sorry I reported this same problem. I didn't see that it was already published. Does this mean I lost all my saved games and created characters?

They are still cached within Epic's cloud saves, so they're not specifically lost but we can't say yet how things will be handled going forward. We're in touch with Epic regarding the issues though.

Was there a way to configure so that saved games are saved locally and not in the cloud?

We had some people try turning off Cloud Saves but that did not result in any improvement of the situation. This is very much a nuclear option

 

[DaniOrt]

They are still cached within Epic's cloud saves, so they're not specifically lost but we can't say yet how things will be handled going forward. We're in touch with Epic regarding the issues though.

We had some people try turning off Cloud Saves but that did not result in any improvement of the situation. This is very much a nuclear option

Thank you for your response. You have my support

I'm programmer too and I know how these things work.

 

[Olauron]

We've pushed a update (version 78192) for the continued issues on the Epic version of the game. In this update we've temporarily disabled Cloud Saves, this means that you'll be loosing your current progress and saves will be made Local only.

Oh, so that's why I couldn't find my saves in the local folders (only some ...manifest-dtxt something) when I was hoping to delete them manually. Is it possible to make a toggle for the future fix for a player to decide where to keep saves? Usually I disable cloud for all games.

 

[Feralt]

Thanks brothers and sisters for the support, we were able to get the developers to pay attention to the problem and solve it, know you are the best