In Review Epic Fails [Games]

[Feralt]

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Summary​

Epic Fails [Games]

Description​

All players who bought the game at Epic Games can not play your game, when you run the game in the first video game ends with an error (reports have been sent more than once)
In addition, users are denied refunds for a game that does not work

Steps to reproduce​

Platform​

Epic

Game Version​

0.0.0.29

Optional​

Affected Feature​

Attachments​

 

[Toolt]

Yeah and almost 24hrs without even a glance our way from the developers. We had a save "fix" that went live and broke our game, and has not heard anything since. The posts get burried on the forums with no solution or help getting refund.

 

[speakeasy]

I did have a problem with saving, but it has worked since the fix and I can play the game without any problems. I wonder how many EGS players this is affecting.

 

[Olauron]

All players who bought the game at Epic Games can not play your game

While some players clearly have problems, overstatement is usually not helpful in solving a bug. As an owner of the game on Epic Store I can assure you that for me game works.

 

[Feralt]

While some players clearly have problems, overstatement is usually not helpful in solving a bug. As an owner of the game on Epic Store I can assure you that for me game works.

Try checking the game files, I think by downloading the update you will be among us
Everyone who updated the game in EGS (at least 400+ people from the Stream and other social networks) can not enter with the same problem

 

[Olauron]

Try checking the game files, I think by downloading the update you will be among us
Everyone who updated the game in EGS (at least 400+ people from the Stream and other social networks) can not enter with the same problem

The game was updated yesterday, no problems with it before or after. Enforced file check now, zero bytes downloaded, game still works fine.

 

[Feralt]

The game was updated yesterday, no problems with it before or after. Enforced file check now, zero bytes downloaded, game still works fine.

Congratulations, you're a lucky man

 

[Feralt]

I'll remember the old 2000s....

UP!!!

 

[comradejkr]

The game was updated yesterday, no problems with it before or after. Enforced file check now, zero bytes downloaded, game still works fine.

For me this have been a first, becuase nvr has my game worked and then been broken, latest fix did nothing

 

[MagmarVulkan]

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Summary​

Epic Fails [Games]

Description​

All players who bought the game at Epic Games can not play your game, when you run the game in the first video game ends with an error (reports have been sent more than once)
In addition, users are denied refunds for a game that does not work

Steps to reproduce​

Platform​

Epic

Game Version​

0.0.0.29

Optional​

Affected Feature​

Attachments​

I have the same problem, nothing has changed in a day.
And now I'm angry!

 

[Surhellia]

Hi there!

Thanks for bringing up this concern to us. We are now reviewing this issue. We will let you know if we require any more information.

We kindly ask for your patience and to wait for further notice.

Have a nice day!

 

[Feralt]

0.0.0.30
The problem remained, in the hotfix indicated that it was corrected but it is not.

 

[Triumph Jordi]

0.0.0.30
The problem remained, in the hotfix indicated that it was corrected but it is not.

The Launch issue is listed under the Known Issues as we're still investigating it.
Epic Games Version crash occurring on Launch/during the initial Loading Screen

 

[MagmarVulkan]

I have done a lot of actions with my PC and nothing helps.

 

[Soybomber]

Same here.

 

[MrCrowley26]

The Launch issue is listed under the Known Issues as we're still investigating it.
Epic Games Version crash occurring on Launch/during the initial Loading Screen

I am glad to hear that the crash correction works are being carried out, I hope everything will work soon, I will wait for further news

 

[MrAntibiotik]

looking forward to the problem being fixed!

 

[Kebrak]

looking forward to the problem being fixed!

Day 3 without being able to launch the Game , 2 computers tested. When can we expect a fix, the game was working before the hotfix, at least rollback the version.

 

[Alenol]

Same problem. Appeared after hotfix, before that the game worked fine

 

[Triumph Jordi]

Hey Guys

We've pushed a update (version 78192) for the continued issues on the Epic version of the game. In this update we've temporarily disabled Cloud Saves, this means that you'll be loosing your current progress and saves will be made Local only.

We understand that this is a incredibly frustrating situation but we deemed this the best solution to get you guys playing in the short term. A long term fix is still being worked on but this should allow you to enjoy the game over the weekend.

We are so sorry for the inconvenience this has caused.