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Feralt

Recruit
May 3, 2023
9
17


Summary​

Epic Fails [Games]

Description​

All players who bought the game at Epic Games can not play your game, when you run the game in the first video game ends with an error (reports have been sent more than once)
In addition, users are denied refunds for a game that does not work

Steps to reproduce​


Platform​

Epic

Game Version​

0.0.0.29

Optional​

Affected Feature​


Attachments​



 
  • 6Like
Reactions:

Toolt

Private
May 3, 2023
11
9
Yeah and almost 24hrs without even a glance our way from the developers. We had a save "fix" that went live and broke our game, and has not heard anything since. The posts get burried on the forums with no solution or help getting refund.
 
  • 1Like
Reactions:

Feralt

Recruit
May 3, 2023
9
17
While some players clearly have problems, overstatement is usually not helpful in solving a bug. As an owner of the game on Epic Store I can assure you that for me game works.
Try checking the game files, I think by downloading the update you will be among us
Everyone who updated the game in EGS (at least 400+ people from the Stream and other social networks) can not enter with the same problem
 
  • 2Like
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Olauron

Sergeant
20 Badges
Feb 14, 2023
72
188
  • Age of Wonders
  • Hearts of Iron IV: No Step Back
  • Hearts of Iron IV: By Blood Alone
  • Crusader Kings III
  • VtM - Bloodlines 2 Blood Moon Edition
  • Hearts of Iron IV: Expansion Pass
  • Imperator: Rome
  • Imperator: Rome Deluxe Edition
  • Surviving Mars: Digital Deluxe Edition
  • Hearts of Iron IV: Expansion Pass
  • Crusader Kings II
  • Age of Wonders III
  • Surviving Mars
  • Hearts of Iron IV: Cadet
  • Warlock: Master of the Arcane
  • Majesty 2 Collection
  • Magicka
  • Europa Universalis IV
  • Europa Universalis III
  • Crusader Kings II: The Old Gods
Try checking the game files, I think by downloading the update you will be among us
Everyone who updated the game in EGS (at least 400+ people from the Stream and other social networks) can not enter with the same problem
The game was updated yesterday, no problems with it before or after. Enforced file check now, zero bytes downloaded, game still works fine.
 

MagmarVulkan

Recruit
May 3, 2023
4
3


Summary​

Epic Fails [Games]

Description​

All players who bought the game at Epic Games can not play your game, when you run the game in the first video game ends with an error (reports have been sent more than once)
In addition, users are denied refunds for a game that does not work

Steps to reproduce​


Platform​

Epic

Game Version​

0.0.0.29

Optional​

Affected Feature​


Attachments​

I have the same problem, nothing has changed in a day.
And now I'm angry!
 

Surhellia

Sergeant
QA
Apr 28, 2023
78
18
Hi there!

Thanks for bringing up this concern to us. We are now reviewing this issue. We will let you know if we require any more information.

We kindly ask for your patience and to wait for further notice.

Have a nice day!
 

Feralt

Recruit
May 3, 2023
9
17
0.0.0.30
The problem remained, in the hotfix indicated that it was corrected but it is not.
 

Attachments

  • Desktop Screenshot 2023.05.04 - 18.14.25.41.png
    Desktop Screenshot 2023.05.04 - 18.14.25.41.png
    88,6 KB · Views: 0

Triumph Jordi

Quality Assurance Specialist
Paradox Staff
QA
Feb 18, 2019
3.789
2.692
0.0.0.30
The problem remained, in the hotfix indicated that it was corrected but it is not.
The Launch issue is listed under the Known Issues as we're still investigating it.
Epic Games Version crash occurring on Launch/during the initial Loading Screen
 

Triumph Jordi

Quality Assurance Specialist
Paradox Staff
QA
Feb 18, 2019
3.789
2.692
Hey Guys

We've pushed a update (version 78192) for the continued issues on the Epic version of the game. In this update we've temporarily disabled Cloud Saves, this means that you'll be loosing your current progress and saves will be made Local only.

We understand that this is a incredibly frustrating situation but we deemed this the best solution to get you guys playing in the short term. A long term fix is still being worked on but this should allow you to enjoy the game over the weekend.

We are so sorry for the inconvenience this has caused.
 
  • 2
  • 1Like
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