[edit: actually Citrix issue] PC Hardware Compatibility question

[jezmck]

Hi all,

I have a rather old PC, and have just bought a second hand GPU expecting to be able to play Cities: Skylines.

Alas, the game crashes after clicking the green Play button in the the launcher;

https://imgur.com/a/ok9lF00

I have:
Mobo: Gigabyte GA-H55M-UD2H
CPU: Intel i3 530 @ 2.93GHz
Mem: DDR3: 12GB 1600MHz (in 4 sticks)
GPU: NVIDIA GeForce GTX 960 (2GB)

Any advice at all would be most appreciated

The top of the error.log is here:

Unity Player [version: Unity 5.6.7f1_e80cc3114ac1]

Cities.exe caused an Access Violation (0xc0000005)
  in module Cities.exe at 0033:ca4e6307.

Error occurred at 2021-07-06_135056.
C:\Program Files (x86)\Steam\steamapps\common\Cities_Skylines\Cities.exe, run by Jez.
21% memory in use.
12092 MB physical memory [9441 MB free].
13948 MB paging file [10015 MB free].
134217728 MB user address space [134213247 MB free].
Read from location 0000000e caused an access violation.

Context:
RDI:    0x00005853  RSI: 0x00001003  RAX:   0x00000000
RBX:    0x0034e920  RCX: 0x0000000e  RDX:   0x00000000
RIP:    0xca4e6307  RBP: 0x00000001  SegCs: 0x00000033
EFlags: 0x00010293  RSP: 0x0034e6f0  SegSs: 0x0000002b
R8:    0x00000010  R9: 0x00000001  R10:   0xcac8d3c8
R11:    0x00000000  R12: 0x00000010  R13:   0x00000000
R14:    0x077b2100  R15: 0x0034e880

Bytes at CS:EIP:
0f b7 31 33 ff 48 8d 59 02 44 8d 7f 08 eb 07 0f

Stack:
0x0034e6f0: 07760031 00000000 00000000 00000000 1.v.............
0x0034e700: 0034e920 00000000 0034e7c0 00000000  .4.......4..

 

[AndrewT]

Please gather both these two informational files, and attach them here:

...\Steam\steamapps\common\Cities_Skylines\Cities_Data\output_log.txt

DXDIAG is a program you run from the Windows search box on the task bar. After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.

 

[jezmck]

Thank you, please see the attached.

 

[AndrewT]

You have the Citrix Workspace problem.

Please see this thread on that, there's a link to a workaround too:

Citrix Workspace crashing Cities: Skylines

If you are experiencing random crashes when the game was running fine in the past please check if you have a program called Citrix Workspace installed. At the moment this program is causing Unity to crash (randomly it seems) and the solution is...

forum.paradoxplaza.com

All the best!

 

[jezmck]

Thank you, that was it. How odd.