Crashes on launch (OS X)

[eisenkanzler]

Hello, I just purchased Tyranny on Steam and it crashes immediately whenever I attempt to start it. I see the icon in the dock for a split second and that's it. No player.log was created. Pillars of Eternity loads just fine.

I have included the crash data from the console. Not sure what to do. I was really excited to play

Hardware Overview:

Model Name: MacBook Pro
Model Identifier: MacBookPro13,3
Processor Name: Intel Core i7
Processor Speed: 2.6 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 6 MB
Memory: 16 GB
Boot ROM Version: MBP133.0226.B08
SMC Version (system): 2.38f6
Serial Number (system): C02SR0L3H03Y
Hardware UUID: 5333248C-F58C-5553-82F1-6F5A8B37729E

 

[AndrewT]

Try doing a Steam verify operation, to make sure the game has installed correctly.


If that doesn't help, please attach this log file here:
~/Library/Logs/Unity/Player.log

To find that file, in Finder do cmd-shift-G to bring up the GOTO box. In there paste ~/Library/ . You will see a /Logs/ folder, and inside that /Unity/ folder. Please attach that file player.log here by dropping it on this support ticket, or use the "Attach file" link here.

Also in Steam please click on Steam-Help-System Info, and paste everything there into here.

 

[eisenkanzler]

All files were successfully validated in Steam.

Computer Information:
Manufacturer: Apple
Model: MacBookPro13,3
Form Factor: Laptop
No Touch Input Detected

Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz
CPU Family: 0x6
CPU Model: 0x5e
CPU Stepping: 0x3
CPU Type: 0x0
Speed: 2600 Mhz
8 logical processors
4 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Network Information:
Network Speed:

Operating System Version:
MacOS 10.12.2 (64 bit)

Video Card:
Driver: AMD Radeon Pro 460

Driver Version: 1.2
Driver Date: 0 0
OpenGL Version: 2.1
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
VendorID: 0x1002
DeviceID: 0x67ef
Revision: 0xc0
Number of Monitors: 2
Number of Logical Video Cards: 2
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 3840 x 2160
Primary Display Size: 23.39" x 13.15" (26.81" diag)
59.4cm x 33.4cm (68.1cm diag)
Primary VRAM: 0 MB

Memory:
RAM: 16384 Mb

Miscellaneous:
UI Language: English
Microphone: Not set
Steam Controller Cable and Base: Not set
Media Type: DVD
Total Hard Disk Space Available: 475840 Mb
Largest Free Hard Disk Block: 65812 Mb
VR Headset: None detected

 

[Obsidian_David]

Hello @eisenkanzler,

I am sorry this is happening to you, thank you for the detailed info and log. I can pass this on to our programming staff to see if they can determine what may be going wrong.

In the meantime, have you checked to see if there are newer graphic's drivers for you to be using? We are using a newer version of Unity than Pillars of Eternity used, so some users have had incompatibility issues when using older drivers.

Thank you for support,
David

 

[eisenkanzler]

Hi, I'm up to date with the latest OS for mac, which I believe is how the latest drivers are available. I did discover something odd last night. The game will launch successfully if I have 1 or 0 external monitors. When I had both monitors hooked up (which is my standard setup), that's when it was failing.

 

[Obsidian_David]

Thank you @eisenkanzler, I will pass along that info as well.

This sounds like it may be an issue with Unity, have you tried using the launch options while both external monitors are enabled?

This thread discusses how to use those for selecting which monitor to play on:
https://forum.paradoxplaza.com/forum/index.php?threads/tyranny-known-issues.981245/

Can’t select which monitor to play on if using multiple monitors
This is unfortunately a known issue with the version of Unity that the game uses. Below is how you can access the setting with games that use this version of Unity.

If you hold down SHIFT while double-clicking on the executable, it will bring up the Unity configuration window. The third option allows you to select which display the game appears on.

I'm not certain if the key combination to access this is the same on Mac as it is on Windows, and it may not resolve the issue, but seemed worth a look while we're waiting to hear back from the programmers.

Thank you for your support and patience,
David

 

[AndrewT]

In the meantime, have you checked to see if there are newer graphic's drivers for you to be using? We are using a newer version of Unity than Pillars of Eternity used, so some users have had incompatibility issues when using older drivers.

Unlike nVidia, AMD do not offer separate driver updates for macs, just the ones that come in MacOS updates.

 

[Obsidian_David]

Hello @eisenkanzler,

Unfortunately this appears to be a bug in Unity that we won't be able to address. We did do some digging around, and found that other games with this issue have had users reporting that the issue goes away when they disable the steam overlay.

To disable the steam overlay for just Tyranny:

1. Go to the 'Library' in steam
2. Right click on 'Tyranny' in the library, then click 'Properties'
3. In the 'General' tab, uncheck the box next to "Enable the Steam Overlay while in-game'

Then launch the game. Hopefully that work around will stop the game from crashing while all 3 screens are connected.

I am sorry we don't have a better solution to offer at this time.

Thank you,
David