Crash/error reports

[co_damsku]

Hi,

When you encounter a crash, an error or an unexpected event which appears to be breaking the game. Please always attach your log file along side your issue description.
You can use http://pastebin.com for example and paste the link since the forum does not accept that long text to my knowledge.
* On Windows, the log file is found in the Steam game install folder under Cities_Data/output_log.txt (to open the game install folder, right click your game in the Steam library, select Properties, go to the Local Files tab and select Browse local files)
* On Linux, the log is found at ~/.config/unity3d/Colossal Order/Cities: Skylines/Player.log
* On OSX, the log is found at ~/Library/Logs/Unity/Player.log

Thank you for helping us out !

 

[metacritical]

when i updated to the anniversary edition it reset all of my graphics settings (although everything looked the same) so you probably need to set it so that your system uses the nvidia instead of the intel

 

[JPCosta]

Hi there!
Could you please have a look at my log: http://pastebin.com/id73yd4k
Since the Win 10 Anniversary update, the game starts fine, but doesn't load any save games. The loading stops with an error message. In the log it says I'm using the Intel HD Graphics. However, it should use my Nvidia GeForce 840M, like I have set it up in the Nvidia options. Intel HD Graphics and Geforce drivers are up to date.
Thanks so much in advance!

Hi,
From a quick look at your log, I see two issues:
First, the game reports you are still using Windows 8.1. I'm not sure if this can cause any problems, but my log shows the same, also using Windows 10 and never have had Windows 8.1 installed. I experience occasional crashes on loading, but I am not sure, like I said, if this is the cause.
The second issue is more like to be the cause of your problems. The game fails to initialize DX11, probably because the graphics chip doesn't support it (also, low GRAM).
Try running the game with the -force-d3d9 launch option.
To do this, open the game properties on Steam, choose Set Launch Options and insert exactly: -force-d3d9
Check the output log after leaving the game and see if it helps.
Good luck!

 

[vanBolle]

Hi JPCosta,
Thanks for the advice! Save games load properly with this launch option, however it is more laggy than before. In the log file it still says it uses the Intel HD chip instead of the Geforce: http://pastebin.com/AiWpq8sL
I also tried to reset and setting up again the Geforce in the Nvidia options.

 

[JPCosta]

Hi JPCosta,
Thanks for the advice! Save games load properly with this launch option, however it is more laggy than before. In the log file it still says it uses the Intel HD chip instead of the Geforce: http://pastebin.com/AiWpq8sL
I also tried to reset and setting up again the Geforce in the Nvidia options.

I'm glad it helped!
Try setting the game to always run as administrator (in the cities.exe properties, change the setting). It might help.
The game will always stutter a little with DX9. If necessary, tweak your graphics settings accordingly.
If the "run as administrator" thing doesn't help, you can always disable the Intel HD in the Device Manager and see what happens.

 

[metacritical]

Hi,
the game reports you are still using Windows 8.1. I'm not sure if this can cause any problems, but my log shows the same, also using Windows 10 and never have had Windows 8.1 installed.

it's an issue with the version of unity that the game uses not recognising that windows 10 exists; it's unlikely to have anything to do with this problem

 

[JPCosta]

it's an issue with the version of unity that the game uses not recognising that windows 10 exists; it's unlikely to have anything to do with this problem

I was hoping it was that! Thanks!

 

[MechGiraffe]

I've installed the game 3 times in the past two days, every time I load the game and press "Content Manager" or "Load Game" it immediately crashes. Please help, I'm really close to just not playing it and I have 580 hours into this game.

 

[Milosqo]

Hello dears..
I tried to start game but in main menu Game crash down ( not responding )"Cities.exe has stopped working".
Could you be so kind and help me with that ? Log is below
http://pastebin.com/VDydVayU

 

[wagglywheel]

Can someone please look at my output log and hopefully see what's wrong?
My game is crashing when it's at the Paradox splash screen and it's been doing that for days.
I did a search for some lines in the file, but keep getting different results (mod, Steam, Unity, assets).
A reinstall of the game didn't work either and the mods that aren't compatible anymore are unsubscribed.

 

[JPCosta]

I've installed the game 3 times in the past two days, every time I load the game and press "Content Manager" or "Load Game" it immediately crashes. Please help, I'm really close to just not playing it and I have 580 hours into this game.

Hi,

Have you tried to run the game without mods or with the workshop contents disabled, using the Launch Options on the game's properties on Steam?
It might help, at least you could know if a mod is causing the issue.

 

[JPCosta]

Hello dears..
I tried to start game but in main menu Game crash down ( not responding )"Cities.exe has stopped working".
Could you be so kind and help me with that ? Log is below
http://pastebin.com/VDydVayU

Hi,

From a quick look at your log, I can see three things:

First, this log does not show a crash. It seems to have been generated the last time the game started normally.

Second, check the structure of your Addons folder. Here:

C:\Users\Milo\AppData\Local\Colossal Order\Cities_Skylines\Addons\Mods\630642675 Missing SerializersDeserializers Fix\505051010 Isolated Failures [DEPRECATED]

You have a mod folder inside another mod's folder. If I saw one, there may be more. This can cause errors. Also, the Isolated Failures mod is outdated and should be removed.

Third, the game only recognises the Network Extensions mod if it's folder is named simply Network Extensions. Meaning that your Network Extensions mod folder is currently:

C:\Users\Milo\AppData\Local\Colossal Order\Cities_Skylines\Addons\Mods\478820060 Network Extensions

And it should be:

C:\Users\Milo\AppData\Local\Colossal Order\Cities_Skylines\Addons\Mods\Network Extensions

You can just change the name of the folder.

I hope this helps!

 

[JPCosta]

Can someone please look at my output log and hopefully see what's wrong?
My game is crashing when it's at the Paradox splash screen and it's been doing that for days.
I did a search for some lines in the file, but keep getting different results (mod, Steam, Unity, assets).
A reinstall of the game didn't work either and the mods that aren't compatible anymore are unsubscribed.

Hi,

Have you tried disabling mods and/or workshop items? It might help you to identify the issue.

 

[wagglywheel]

Hi,

Have you tried disabling mods and/or workshop items? It might help you to identify the issue.

Hi,
Yes, I did.
It must be a mod, because with the disablemod option it will go past the splash screen and into the main menu.
But I'm hoping the log file shows which mod, can you tell?
The game doesn't show any problem with assets.

 

[JPCosta]

Hi,
Yes, I did.
It must be a mod, because with the disablemod option it will go past the splash screen and into the main menu.
But I'm hoping the log file shows which mod, can you tell?
The game doesn't show any problem with assets.

I'm not sure, but I can suggest some changes:

I think you have two mods that change the traffic AI, "Traffic Manager + Improved AI" and "Traffic++ V2". Try disabling one of them to confirm if they are incompatible. Personally, I prefer "Traffic Manager: President Edition", it works just fine for me.

Also, I found the same .dll (CimTools.dll) file in three different mods:
Cimtographer (updated for Snowfall)
Network Skins (Snowfall)
Prop Line Tool [PLT] (vAlpha)
You might try to disable two of these and see if the game runs.

I hope it works!

 

[wagglywheel]

I'm not sure, but I can suggest some changes:

I think you have two mods that change the traffic AI, "Traffic Manager + Improved AI" and "Traffic++ V2". Try disabling one of them to confirm if they are incompatible. Personally, I prefer "Traffic Manager: President Edition", it works just fine for me.

Also, I found the same .dll (CimTools.dll) file in three different mods:
Cimtographer (updated for Snowfall)
Network Skins (Snowfall)
Prop Line Tool [PLT] (vAlpha)
You might try to disable two of these and see if the game runs.

I hope it works!

I think those are good suggestions, I don't need mods that generally do the same thing.
So I've made the changes, but sadly with the same result.
I don't know if the output log has changed, but it's included anyway.

 

[Milosqo]

Hi,

From a quick look at your log, I can see three things:

First, this log does not show a crash. It seems to have been generated the last time the game started normally.

Second, check the structure of your Addons folder. Here:

C:\Users\Milo\AppData\Local\Colossal Order\Cities_Skylines\Addons\Mods\630642675 Missing SerializersDeserializers Fix\505051010 Isolated Failures [DEPRECATED]

You have a mod folder inside another mod's folder. If I saw one, there may be more. This can cause errors. Also, the Isolated Failures mod is outdated and should be removed.

Third, the game only recognises the Network Extensions mod if it's folder is named simply Network Extensions. Meaning that your Network Extensions mod folder is currently:

C:\Users\Milo\AppData\Local\Colossal Order\Cities_Skylines\Addons\Mods\478820060 Network Extensions

And it should be:

C:\Users\Milo\AppData\Local\Colossal Order\Cities_Skylines\Addons\Mods\Network Extensions

You can just change the name of the folder.


I hope this helps!

I did all those changes but, still same error
http://pastebin.com/mq1b913C

 

[JPCosta]

I did all those changes but, still same error
http://pastebin.com/mq1b913C

OK, I've given your log another look.

First, since you own the game, I suggest you use Steam for applying mods instead of using the game's Addons folder in your computer. It ensures that your subscribed mods are always up do date, as Steam does this automatically. That is what I do, although I keep a lot of assets (not mods) in the Addons folder, because I have chosen to edit them myself.

Second, you have these mods that essentialy do the same thing, and I am willing to bet they are not compatible with each other:

All Spaces Unlockable
All 25 Areas Purchasable
Open All Tiles
Unlock Free Area

I strongly reccomend you get rid of these and use BloodyPenguin's 81 tiles mod. One of the reasons is that is compatible with the Building Themes mod. You can find it here:

http://steamcommunity.com/sharedfiles/filedetails/?id=576327847

Third, I believe these mods are not compatible with Network Extensions:

Extended Road Upgrade
American Roads

Again, I hope it helps!

 

[JPCosta]

I think those are good suggestions, I don't need mods that generally do the same thing.
So I've made the changes, but sadly with the same result.
I don't know if the output log has changed, but it's included anyway.

I looked again and I think these could help:

First, remove these two:

Multi-Track Station Enabler 1.2.0
One-Way Train Track [DEPRECATED]

And use this one:

Extra Train Station Tracks ( ETST )

Second, I really believe this is obsolete:

Super Demand

Third, these two are not compatible with each other:

All Spaces Unlockable
All Spaces Unlockable - With Right Price

I reccomend not using these, but BloodyPenguin's 81 Tiles mod. Again, because it is the one that has always worked for me, causing no compatibility issues.

Fourth, instead of these:

Tree Brush
Terraform tool 0.9

Use this:

Extra Landscaping Tools (https://steamcommunity.com/sharedfiles/filedetails/?id=502750307)

Fifth, Road Color Changer is outdated, and I am not sure if it is compatible with Network Extensions. I would remove it.

Sixth, the Proper Hardness mod is outdated, as far as I know. I use the Fire Spreads mod myself, with custom values in it's config file.

If it helps, let me know.

Cheers!

 

[KnightHawkTFC]

I've been getting this error for weeks now, just after starting the game and the menu loads and then crashes after 2 seconds.
http://pastebin.com/9V3mkrvu

Any help would be greatly appreciated!

T++v2 seems to missing an xml file.

I've installed the game 3 times in the past two days, every time I load the game and press "Content Manager" or "Load Game" it immediately crashes. Please help, I'm really close to just not playing it and I have 580 hours into this game.

Surface painter mod is throwing an error while trying update the terrain. Possible conflict with another mod (maybe both detour the same function)

 

[KnightHawkTFC]

Can someone please look at my output log and hopefully see what's wrong?
My game is crashing when it's at the Paradox splash screen and it's been doing that for days.
I did a search for some lines in the file, but keep getting different results (mod, Steam, Unity, assets).
A reinstall of the game didn't work either and the mods that aren't compatible anymore are unsubscribed.

^^ your original post

TFW: System.Reflection.ReflectionTypeLoadException: The classes in the module cannot be loaded.
at (wrapper managed-to-native) System.Reflection.Assembly:GetTypes (bool)
at System.Reflection.Assembly.GetTypes () [0x00000] in <filename unknown>:0
at Transit.Framework.Prerequisites.ModPrerequisites+<>c.<GetAllPrerequisites>b__3_0 (System.Reflection.Assembly a) [0x00000] in <filename unknown>:0
---

TFW: System.Reflection.ReflectionTypeLoadException: The classes in the module cannot be loaded.
at (wrapper managed-to-native) System.Reflection.Assembly:GetTypes (bool)
at System.Reflection.Assembly.GetTypes () [0x00000] in <filename unknown>:0
at Transit.Framework.Mod.TransitModBase+<>c.<LoadModulesIfNeeded>b__32_0 (System.Reflection.Assembly a) [0x00000] in <filename unknown>:0

You are missing prerequisites or files related to the NExt mod.
I notice you have t++v2 and TMPE and also TM_IAI - I hope you aren't trying to enable all 3 at the same time.
EuroBuildingsUnlocker is not compatible with NExt ..per the compatibility page anyway.
Proper Harness version available on steam is ...mad outdated, even if you use the non-steam available patch version for 1.4 I made you shouldn't have he original installed. Just stop using it (I'm not supporting that going forward anyway).

Ditto what someone else mentioned about not having 4 or 5 different area\grid management mods in use, if you're gonna use 81.. then just use that; else just select one of other 4.

While the suggestion to use extra landscaping over TB 0.9 is fine...TB 0.9 still works fine.

All of the above said, the fact that it's crashing before the main menu and not while trying to load a save, suggests more that you've hit your asset limit.

The question there is with only -disableMods ...does it load to main menu... if it does then you know it's a mod.
If not, and adding -noWorkshop then allows it to load to the main menu, chances are it's asset\asset count related; also seperately try forcing dx9 since you're on win10.