crash at startup

[otton13]

It goes through the opening sequence then eventually crashes to desktop before getting to the starting options. Windows searches for a problem and says the game crashed because there was a problem. I'm using Steam. I DL directx and it says I have the latest. I've erased the map cache files.

Settings:
gui={
language=l_english
}
graphics={
size={
x=1024
y=768
}

refreshRate=60
fullScreen=yes
shadows=no
shadowSize=1024
multisampling=2
anisotropicFiltering=0
gamma=50.000004
}
sound_fx_volume=100.000000
music_volume=100.000000
scroll_speed=100.000000
camera_rotation_speed=50.000000
zoom_speed=50.000004
mouse_speed=50.000000
master_volume=100.000000
ambient_volume=50.000000
mapRenderingOptions={
renderTrees=yes
}
lastplayer="Mr Human"
serveradress="diplomacy.valkyrienet.com"
autosave="NEVER"
difficulty="NORMAL"
outliner={

DXDIAG:

System Information
------------------
Time of this report: 6/26/2011, 13:12:04
Machine name: USER-PC
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7600) (7600.win7_gdr.110408-1633)
Language: English (Regional Setting: English)
System Manufacturer: Gateway
System Model: GT5670
BIOS: )Phoenix - Award WorkstationBIOS v6.00PG
Processor: AMD Phenom(tm) 8400 Triple-Core Processor (3 CPUs), ~2.1GHz
Memory: 4096MB RAM
Available OS Memory: 4094MB RAM
Page File: 1879MB used, 6307MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: 120 DPI (125 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7600.16385 32bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Sound Tab 3: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: NVIDIA GeForce GTX 460
Manufacturer: NVIDIA
Chip type: GeForce GTX 460
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_0E22&SUBSYS_080410DE&REV_A1
Display Memory: 2529 MB
Dedicated Memory: 738 MB
Shared Memory: 1791 MB
Current Mode: 1176 x 664 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: VW32L HDTV10A
Monitor Id: VIZ0027
Native Mode: 1280 x 720(p) (60.000Hz)
Output Type: DVI
Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver File Version: 8.17.0012.7061 (English)
Driver Version: 8.17.12.7061
DDI Version: 10.1
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 4/8/2011 00:14:00, 12934248 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71E3E-4D62-11CF-FB68-08281FC2C535}
Vendor ID: 0x10DE
Device ID: 0x0E22
SubSys ID: 0x080410DE
Revision ID: 0x00A1
Driver Strong Name: oem5.inf:NVIDIA_SetA_Devices.NTamd64.6.1:Section005:8.17.12.7061ci\ven_10de&dev_0e22
Rank Of Driver: 00E62001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C
Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

 

[AndrewT]

That all looks fine. What version and checksum do you have? They should show on the main game menu, but some folks have to start hosting an MP game to see them.

Can we see the setup.log and system.log files from the Rome /logs/ directory please?

 

[otton13]

It crashes before it gets to any menus. The readme says it is version 2.32c of Vae Victis. I do not know how to find checksum.


System:
Kernel Release[systemsettings.cpp:158]: System memory: 0MB
Kernel Release[systemsettings.cpp:160]: CPU speed: 2109MHz
Kernel Release[systemsettings.cpp:167]: Number of processors: 3
Kernel Release[systemsettings.cpp:180]: CPU type: x86
Kernel Release[systemsettings.cpp:212]: OS: Unknown Build: 7600
Kernel Release[graphicssettings.cpp:130]: Graphic Adapters:
Kernel Release[graphicssettings.cpp:135]: 0: NVIDIA GeForce GTX 460
Kernel Release[graphicssettings.cpp:152]: Checking for multi-sampling support:
Kernel Release[graphicssettings.cpp:163]: 2 samples supported.
Kernel Release[graphicssettings.cpp:163]: 4 samples supported.
Kernel Release[graphicssettings.cpp:163]: 8 samples supported.
Kernel Release[graphicssettings.cpp:178]: Using Adapter [0]:
Kernel Release[graphicssettings.cpp:184]: Succeeded to create a device [D3DCREATE_HARDWARE_VERTEXPROCESSING].
Kernel Release[graphicssettings.cpp:226]: Graphics device: NVIDIA GeForce GTX 460
Kernel Release[graphicssettings.cpp:227]: Graphics driver: nvd3dum.dll
Kernel Release[graphicssettings.cpp:232]: Driver version: 7061
Kernel Release[graphicssettings.cpp:249]:


Dumping all gfx info:
DeviceIdentifier: {D7B71E3E-4D62-11CF-FB68-08281FC2C535}
VendorId: 4318
DeviceId: 3618
SubSysId: 134484190
Revision: 161
DriverVersion.HighPart: 524305
DriverVersion.LowPart: 793493


Kernel Release[graphicssettings.cpp:299]: Instancing supported.
Kernel Release[graphicssettings.cpp:317]: Video memory amount: 774MB
Kernel Release[graphicssettings.cpp:320]: Support for T&L found.
Kernel Release[graphicssettings.cpp:323]: MaxSimultaneousTextures: 8
Kernel Release[graphicssettings.cpp:324]: MaxVertexBlendMatrices: 4
Kernel Release[graphicssettings.cpp:325]: MaxVertexBlendMatrixIndex: 8
Kernel Release[graphicssettings.cpp:327]: MaxSimultaneousTextures: 8
Kernel Release[graphicssettings.cpp:328]: MaxTextureBlendStages: 8
Kernel Release[graphicssettings.cpp:329]: Support for Anisotropic filtering found.
Kernel Release[graphicssettings.cpp:332]: Max Anisotropic filtering: 16
Kernel Release[graphicssettings.cpp:333]: Anisotropic filtering set to: 0
Kernel Release[graphicssettings.cpp:337]: Vertex Shader version: 3.0
Kernel Release[graphicssettings.cpp:342]: Pixel Shader version: 3.0
Kernel Release[main.cpp:208]: Rome Version Jul 9 2010 : 15:27:10
Kernel Release[internationalizedtext.cpp:1231]: Create table
Kernel Release[internationalizedtext.cpp:1233]: Create text database
Kernel Release[dxmusic.cpp:39]: Init Music
Kernel Release[dxmusic.cpp:45]: Graph done 0
Kernel Release[dxmusic.cpp:51]: Control done 0
Kernel Release[dxmusic.cpp:57]: Seeking done 0
Kernel Release[dxmusic.cpp:62]: Event done 0
Kernel Release[dxmusic.cpp:67]: Music done 0
Kernel Release[DirectSound.cpp:36]: Init DirectSound
Kernel Release[DirectSound.cpp:54]: Sound initialised with result 0
Kernel Release[DirectSound.cpp:64]: Coop Level Set. Result: 0
Kernel Release[DirectSound.cpp:86]: Sound Init Done
Kernel Release[graphics.cpp:145]: Direct3D Created
Kernel Release[graphics.cpp:240]: Not using multisampling.
Kernel Release[graphics.cpp:260]: Creating device with: D3DCREATE_HARDWARE_VERTEXPROCESSING
Fullscreen=yes
RefreshRate=60
Resolution=1024x768
Kernel Release[graphics.cpp:340]: Done creating device.

 

[AndrewT]

My apologies, I had no idea that file was so large on Rome! Please just search it for the checksum.

Try editing that settings.txt as follows:

fullScreen=no

multisampling=0

master_volume=-1 # note that's a minus one

renderTrees=no

This will simplify the graphics, turn off all sound, and run it in a window. If that helps at all you can undo those one by one to see which helped.

Also, the settings.txt seems truncated. Does it truly end like that, or is there more?

 

[otton13]

I made the changes, and it still crashes the same way.

checksum:
Setup[rome_application.cpp:552]: Checksum is Rome v2.32c (CYGD) 1123867240

Sorry, I missed the last line of 'settings':

difficulty="NORMAL"
outliner={
9 2 3 4 5 6 7 8 10 }

 

[AndrewT]

OK, that checksum is wrong, it ought to be IYID. Try a full clean reinstall. Uninstall it from Steam and manually delete the game directory, then download and install it afresh, make sure it's now correct.

 

[otton13]

Done.

Checksum immediately after new DL:
Setup[rome_application.cpp:555]: Checksum is Rome v2.0 (QEGY) 998288580

It crashed when I tried to run it, but then the checksum was:
Setup[rome_application.cpp:552]: Checksum is Rome v2.32c (IYID) 1123867662

I tried to run it again, and it crashed as always.

 

[AndrewT]

OK, well at least we've fixed one problem. Can you now make those changes to settings.txt again and see if they now help please?

 

[otton13]

It still crashes

 

[AndrewT]

OK, now we want to try setting the game to run as the Windows admin user, and to disable desktop composition. In non-Steam installations you just right-click on the game's desktop icon and set those, not sure how it's handled with Steam involved ... hopefully you can work it out.

You might also try updating DirectX 9.0c to the latest version from MS; you have to download the installer (dxwebsetup.exe), save it to a local directory, and then run it.
http://www.microsoft.com/downloads/...38-db71-4c1b-bc6a-9b6652cd92a3&DisplayLang=en

 

[otton13]

It still crashes

 

[AndrewT]

Does it still crash in the same place as before? Having set it to play in a Window now, are you getting any more useful Windows errors when it crashes? Are you confident you implemented my suggestions in post #10 successfully? the DX 9 install went OK?

Please be as expansive as possible.

 

[otton13]

When i run the directX DL it says something like 'you already have a better version, install aborted.'

It still crashes at the same point, with the same error messages. That point is during start-up, after a few of the pictures have gone by.

 

[AndrewT]

I have to admit I'm getting desperate, not much left to look at. We're just not seeing problems like this generally. Did any Windows error message appear, now you're in Windowed mode?

Try updating your video driver http://www.nvidia.com/object/win7-winvista-64bit-275.33-whql-driver.html

Can you confirm you have d3dx9_41.dll in your system path somewhere?

Do you have many other Steam apps? I'm thinking we might need to move Steam out of the system path https://support.steampowered.com/kb_article.php?ref=7710-tdlc-0426