Hi,
I'm sorry to hear you feel that way, hopefully we'll be able to regain your trust in us and our products during 2012. Most of the “core people” at Paradox Interactive are still around and we operate under the same philosophy that we have done in the past, just in a slightly larger format. While we never claim to be perfect, we always try to learn from mistakes we make, correct or compensate for them, and I firmly believe there are few teams in the gaming industry that are as committed to what they do as our publishing and development teams.
Sometimes we fall short, or don’t meet expectations of individual customers. Therefore I think you are absolutely right that informing yourself as a customer is extremely important before any purchase and our various channels (twitter, FB, forum, YouTube) do a great job in making that transparency between gamers even better. The truth is today we have more than 400,000 customers in the Paradox network and it’s no longer the case where every release will appeal to every person in our network. We also work with more than 250 people worldwide who create games and content for us, that includes everything from the "one-man" basement company to larger studios employing 40-50 developers. We could probably standardize our processes much more and eliminate any and all risk from our projects by working only with safe bets and established teams. The off-set of that would be not to sign high risk projects like Magicka, Mount & Blade – heck even Europa Universalis had zero confidence from our retail partners back in the day. Clearly, that’s not the route we as a company have chosen.
Unfortunately I can’t promise perfect releases or every expectation met moving forward, but I can tell you we are going to continue working as hard as we possibly can to provide our gaming community with smart games for smart gamers, we will continue to improve and support our games longer than most in the industry, and we will always do it with the passion and dedication that I have come to associate with Paradox. After that it’s up to each gamer to decide how they rate our efforts and if they want to tag along for the ride.
Thanks for your time and for sharing your thoughts,
Kind regards
Susana
I'm sorry to hear you feel that way, hopefully we'll be able to regain your trust in us and our products during 2012. Most of the “core people” at Paradox Interactive are still around and we operate under the same philosophy that we have done in the past, just in a slightly larger format. While we never claim to be perfect, we always try to learn from mistakes we make, correct or compensate for them, and I firmly believe there are few teams in the gaming industry that are as committed to what they do as our publishing and development teams.
Sometimes we fall short, or don’t meet expectations of individual customers. Therefore I think you are absolutely right that informing yourself as a customer is extremely important before any purchase and our various channels (twitter, FB, forum, YouTube) do a great job in making that transparency between gamers even better. The truth is today we have more than 400,000 customers in the Paradox network and it’s no longer the case where every release will appeal to every person in our network. We also work with more than 250 people worldwide who create games and content for us, that includes everything from the "one-man" basement company to larger studios employing 40-50 developers. We could probably standardize our processes much more and eliminate any and all risk from our projects by working only with safe bets and established teams. The off-set of that would be not to sign high risk projects like Magicka, Mount & Blade – heck even Europa Universalis had zero confidence from our retail partners back in the day. Clearly, that’s not the route we as a company have chosen.
Unfortunately I can’t promise perfect releases or every expectation met moving forward, but I can tell you we are going to continue working as hard as we possibly can to provide our gaming community with smart games for smart gamers, we will continue to improve and support our games longer than most in the industry, and we will always do it with the passion and dedication that I have come to associate with Paradox. After that it’s up to each gamer to decide how they rate our efforts and if they want to tag along for the ride.
Thanks for your time and for sharing your thoughts,
Kind regards
Susana
