Concering Issue: "Cannot connect to online server - only offline features are supported"

Concering Issue: "Cannot connect to online server - only offline features are supported"

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Zyrnak

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I've played a lot recently and this is the first time I haven't been able to connect, it had been working on Monday. I am using an Xfinity router. I'm getting this exact error message.

A different issue I've had in the past is that I would have a similar difficulty connecting to the servers after being connected and then getting dropped due to inactivity (alt-tabbing while someone else took their turn). The error message was a bit different, I think it said 'unknown' something. This issue would fix itself if I attempted to connect several times or rebooted the client, so it wasn't anything more than mildly annoying.
 

Jordi Engel

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Feb 18, 2019
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I am using an Xfinity router.
Okay, and what was the result when trying these steps aimed at Xfinity users?
For users with a comcast/xfinity xfi router:
It is quite possible that the router started blocking the MP connection since the last update for it.
If you have xfinity and have this error, download the xfi app, it will tell you a threat is detected on your device. Just tell it to allow the connection. it's a false positive.
 

ewanuk86

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Fixed it by changing my password within the application (not the launcher).

Possible you guys invalidated/wiped a bunch of a security tokens with the last hotfix?
 

Zyrnak

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Unblocking it on Xfinity did work, although the service claimed that the connection in question was from Ireland? Seemed a bit strange.