CK3 and Stellaris offline for long on GeForce Now + related pre-order DLC problem

[daviperny]

The game has been down since late JUNE.

And this was only elevated Monday. Why wasn't it back in June when the problem was first identified? Does a "sophisticated" publisher like Paradox really rely on its customers to find out when its games are broken on GFN?

I still hold to my prediction that we won't see a fix until September.

 

[PaperGangsta002]

The game has been down since late JUNE. They gave us False info that it was GFN's fault, it took us a while to get to the truth that it wasn't.
We've received NO info, on why did they take down a working game, what they are doing to restore it or when it will be back.

stop giving cringe praise and diluting the convo with word salad.

Apologies, I didn't mean to aggravate anyone with my comment. I don't intend to praise Paradox or the situation as a whole, but I do try to look at the people working on these forums as people who are probably doing their best while somewhere around the bottom of the chain of command and thus unable to really do much.

Of course, I don't know this for sure, and indeed I don't know enough about the situation regarding the games on GeForce Now to be able to weigh in confidently either speaking for or against Paradox's handling of the situation. Certainly, I have also paid for the games and the DLC and only have access to a Chromebook until September, I have been waiting to plat Stellaris since it went down, and the fact that I don't know enough about the situation also speaks to the fact that this hasn't been communicated effectively enough by the team at Paradox (hence also suggesting Paradox should improve the process and communication in future). On the other hand, I don't know why that communication has been so slow outside of the holidays in Sweden, I don't know who within Paradox has been calling (or, not calling) the shots regarding this issue and so I wanted to inject a little positivity into the discussion and thank @AndrewT for the work he has done and communicated to us, which also includes when he was communicating with us even while holidays were in full swing in Sweden.

I personally just believe that there is room enough to be both frustrated at the lack of development/communication but also understanding about various contexts which may or may not be hindering the process, and ensuring that the frustration is directed in the right direction. (To clarify, I do not believe anyone has been directing frustration unfairly, but I thought my original comment could just reinforce that AndrewT is likely not to blame and doing what he can in the position he is in).

 

[Coemgen]

I’m going to try to bring up the issue at Developers Diaries to see if we get more attention. Clearly we’re being forgotten

 

[lokiloic3]

Hoi4 is back and I reckon they had taken it down for the same reason, neither Stellaris nor CK3 are back, however. all we can do Is speculate that the problem is being fixed piecemeal but they should really issue a statement regarding this.


edit: nevermind they took it down again.

 

[Valentino 大谷 吉継]

Hoi4 is back and I reckon they had taken it down for the same reason, neither Stellaris nor CK3 are back, however. all we can do Is speculate that the problem is being fixed piecemeal but they should really issue a statement regarding this.


edit: nevermind they took it down again.

Maybe they "really" started to work and this is indicative of it. Today GFN made an update on its service status. I'm trying to think optimistically.

 

[Coemgen]

I posted it as a bug report, I encourage you to do the same. There's about 12-15 users active in this chat, if we all post it as a bug maybe we'll finally get some attention.
I appreciate @AndrewT saying he'd update us today, let's hope it's true. He's been the only one at PDX even taking the time to listen to us, although he's updates unfortunately haven't been really helpful. Again, I hope this will change.

Regardless, I encourage you to submit the bug report (you can copy mine) - maybe we can get their attention after TWO MONTHS. Next step would be changin our ratings on Steam, but I don't want to do that yet since I still hope PDX xan rectify this. I grew up with PDX, I like them, and I know they used to care about us. I hope this has not change and I am still willing to give them the benefit of the doubt.

my bug report: https://forum.paradoxplaza.com/foru...ellaris-and-hoi4-down-on-geforce-now.1485513/

edit: The fact there's some activity at GFN might be good news, let's hope.

 

[tkim01]

Let's not spam the bug forums with this. That is obnoxious and totally counterproductive. All it would do is create extra work for forum mods who have nothing to do with the outage.

 

[Coemgen]

Let's not spam the bug forums with this. That is obnoxious and totally counterproductive. All it would do is create extra work for forum mods who have nothing to do with the outage.

it's not spamming. It's an actual issue that needs solving

 

[tkim01]

Come on. Surely you've been around in the Bug Report forum and seen how things work there. Forum mods try to keep one thread per issue to keep things organized. When there are multiple threads about the same issue the mods have to mark all but one as Duplicate. If you keep posting threads about the same issue all that happens is that mods will keep marking them as Duplicate. The people in charge of fixing bugs are only going to read the threads marked Confirmed (which is the whole point) so they are not even going to see the extra threads. It's literally pointless, and just creating extra noise for the mods to sort through. How is that not spamming?

 

[AndrewT]

And this was only elevated Monday.

That's not true, as you'll see if you read my earlier posts in this thread. I escalated it AGAIN on Monday when work resumed at Paradox after the summer break.

The only new info is that HOI4 is up there on GFN now, it is subject to the same issue that causes the problem to CK3 and Stellaris. Quite why it was put up in these circumstances I do not know, not even whether that was our or GFN's decision.

I will of course continue to keep up with it internally, but please do not expect me to post "nothing new to report yet" here every day. I have a LOT of other work on my plate, as you might imagine given I support almost every game the company publishes (or has published) here and in our ticket system.

I will post news as it comes to hand.

I posted it as a bug report, I encourage you to do the same. There's about 12-15 users active in this chat, if we all post it as a bug maybe we'll finally get some attention.
I appreciate @AndrewT saying he'd update us today, let's hope it's true. He's been the only one at PDX even taking the time to listen to us, although he's updates unfortunately haven't been really helpful. Again, I hope this will change.

Regardless, I encourage you to submit the bug report (you can copy mine) - maybe we can get their attention after TWO MONTHS. Next step would be changin our ratings on Steam, but I don't want to do that yet since I still hope PDX xan rectify this. I grew up with PDX, I like them, and I know they used to care about us. I hope this has not change and I am still willing to give them the benefit of the doubt.

my bug report: https://forum.paradoxplaza.com/foru...ellaris-and-hoi4-down-on-geforce-now.1485513/

edit: The fact there's some activity at GFN might be good news, let's hope.

Please do NOT do this. The CK3 QA and devs cannot help with this problem.

 

[GeppettosChosen]

Very interesting. Would love to learn more about this process. A day in the life, the workflow, who handles what.

So curious who the real players in these scenarios are. Not just Paradox & GFN, but the individuals. Who is involved and where we are in the process.

Who knew DoorDash would be the true innovators in this space.

Imagine a "Track Your Order" for tech support.

 

[Coemgen]

That's not true, as you'll see if you read my earlier posts in this thread. I escalated it AGAIN on Monday when work resumed at Paradox after the summer break.

The only new info is that HOI4 is up there on GFN now, it is subject to the same issue that causes the problem to CK3 and Stellaris. Quite why it was put up in these circumstances I do not know, not even whether that was our or GFN's decision.

I will of course continue to keep up with it internally, but please do not expect me to post "nothing new to report yet" here every day. I have a LOT of other work on my plate, as you might imagine given I support almost every game the company publishes (or has published) here and in our ticket system.

I will post news as it comes to hand.


Please do NOT do this. The CK3 QA and devs cannot help with this problem.

But can we get any info at all?

I’m happy to do what you say, and if reporting doesn’t help I won’t. And we’ve all been very patient and understanding of PDX’s situation and the whole vacation thing. But you see why we’re starting to get a bit upset?

But we have been given no real information since June. Nothing communicated to us from you or others at PDX told us anything.

How can you at PDX not even know if you put up HOI4 up or if it was GFN? Either you did or you didn’t

can we get a real status update? Whether it’s a problem on PDX end or not? Some sort of timeline? A reason why it shouldn’t be up for hs to play while the issue is resolved?

 

[IWTIRulingI]

That's not true, as you'll see if you read my earlier posts in this thread. I escalated it AGAIN on Monday when work resumed at Paradox after the summer break.

The only new info is that HOI4 is up there on GFN now, it is subject to the same issue that causes the problem to CK3 and Stellaris. Quite why it was put up in these circumstances I do not know, not even whether that was our or GFN's decision.

I will of course continue to keep up with it internally, but please do not expect me to post "nothing new to report yet" here every day. I have a LOT of other work on my plate, as you might imagine given I support almost every game the company publishes (or has published) here and in our ticket system.

I will post news as it comes to hand.


Please do NOT do this. The CK3 QA and devs cannot help with this problem.

then who will help us throw the ball at each other on both sides relatively two large companies can not come together and solve the problem, I do not understand it.decipher the problem.

 

[Dionysos030]

That's not true, as you'll see if you read my earlier posts in this thread. I escalated it AGAIN on Monday when work resumed at Paradox after the summer break.

The only new info is that HOI4 is up there on GFN now, it is subject to the same issue that causes the problem to CK3 and Stellaris. Quite why it was put up in these circumstances I do not know, not even whether that was our or GFN's decision.

I will of course continue to keep up with it internally, but please do not expect me to post "nothing new to report yet" here every day. I have a LOT of other work on my plate, as you might imagine given I support almost every game the company publishes (or has published) here and in our ticket system.

I will post news as it comes to hand.


Please do NOT do this. The CK3 QA and devs cannot help with this problem.

I'm sorry, but how can you not know whether it was Paradox's or GFN's decision, after almost two months? It just boggles the mind. I don't believe that's your fault, your knowledge on these subjects probably extends to what you get told - but how is it possible that after such a long time we are still without a response as to what is wrong with the product?

I reckon it's possible to get the answer by... phoning GFN? Checking your own systems? I don't know, but as stated above, these are two professional organisations. The lack of an answer just adds insult to injury.

 

[daviperny]

I will of course continue to keep up with it internally, but please do not expect me to post "nothing new to report yet" here every day.

Pretty sure no one expects you to post that nothing's new, nor has anyone asked you to post that. The ongoing maintenance status on these three games at GFN does that for us just fine. But an honest answer explaining the problem and the fix that's coming is what we're really looking for you or anyone else at Paradox to post.

 

[chibanga]

This is ridiculous, it's now Wednesday, and not a word from anyone. wtf?
@PDX-Nicou
@blackninja9939
@PDX-Loke
@pdx-sanke
@PDX-Rille

 

[rowt]

I'll be here to celebrate the 2-month anniversary of this thread with you all next week

 

[daviperny]

I'll be here to celebrate the 2-month anniversary of this thread with you all next week

I think we're all spending the one-year anniversary of CK3 next month watching this post.

 

[Dionysos030]

I'll be here to celebrate the 2-month anniversary of this thread with you all next week

You bring the crisps, I bring the dip?

 

[alexaplayafricabytoto]