Well... I didn't think I'd have to post again in this forum 4-5 weeks after my initial post (the one I exclusively created an account for...) but here we are:
How on earth can your communication with the players - your paying customers (!!!) - be so ridiculously bad?! Andrew aside... im sure you have been doing what ever you could/can and be sure, that's very much appreciated!
I didn't get into it last time but there are no mandatory 2 months of vacation in Sweden - trust me, I used to live there. However its kinda sacred to go on vacation during July/August. BUT Sweden, as almost every other counter in Europe, has 25 days of holiday per year (some companies will give employees more... but 2 full month just in summer is unheard of). Not to mention: there are 9 (?) paradox studios around? Wouldn't it be wise to plan holidays in a way that there's always a few developers and members of communications (!!!!!!) around? You know, like basically every other bigger company is doing it?
The way you treat customers is embarrassing - id like to say your communication is bad, but its just nonexistent. I don't believe you are actually reading the posts here anyways. Thats why I wrote you a - more appropriately written - letter.. also explaining why I - and a bunch of colleagues and friends - dropped our shares recently. Honestly, refunding a 60$ game is a drop on a hot stone... nothing. But a few K in shares might hurt... im most definitely not trusting a company like that with my money (-30-40% in the past 6 months speaks for itself.. wonder what took me so long).
TL;DR: don't treat your customers/shareholders like they are braindead... act like the developer you want to be, developing FOR THE PLAYERS. You won't be around for the long run, we've seen many examples. Also: don't blame Nvidia for this mess, I know for sure (!) it wasn't their idea to take the games down.