CK2 Key for South Indian Portraits?

[buedi]

Hi there

I finally managed to merge my old Forum account with the Paradoxplaza account and also link it up to my Steam account. I received an E-Mail that I was granted a DLC Key for the South Indian Portraits for CK2. But when I go to my account -> Keys, it does not show up.
I don´t want to sound ungrateful and don´t want to create a lot of work for you, because you offered it free. Getting it not is not a downside. But I´m still curious if something might be wrong with my account / went wrong with the merging which could cause problems for me later on.

Can someone have a brief look at my account maybe?

Kind regards

 

[AndrewT]

It would have been best to log a new Zendesk ticket. Never mind, I'll get it looked at for you and get back to you here.

 

[TinyWiking]

Small update on this:

https://support.paradoxplaza.com/hc/en-us/articles/234961687-Where-is-my-free-DLC-

 

[buedi]

Wow, thank you very much! I´m glad it´s not my account (I feared I did something wrong in the merging process). And sorry for not creating a Ticket. I was not sure if Tickets are just a preferred way for people who cannot create or don´t have a paradoxplaza account.

Kind regards