Citrix Workspace crashing Cities: Skylines

[TinyWiking]

If you are experiencing random crashes when the game was running fine in the past please check if you have a program called Citrix Workspace installed. At the moment this program is causing Unity to crash (randomly it seems) and the solution is to remove it from your computer.

 

[AndrewT]

Any fix for those of us who are unable to use the workaround because of work requirements? I hadn't played since I started working from home, I am stuck unable to play after buying up some DLC this weekend.

There is not, I am sorry.

Perhaps you could have a different Windows user for work and play, something like that?

 

[_IG_]

I was able to make Cities boot up by disabling "Citrix Virtual Bus Enumerator" in the Device Manger. The secret now lies in my ability to enable it again when it is time for work. Cheers and thanks for the quick reply.

 

[El1j4h]

Citrix was my problem too! It was solved by uninstalling it.

Thank you guys!

 

[arifinragil]

Hi,
anyone please help me.
The Game can't open, and back to desktop.

here the error log.
I don't install citrix

 

[AndrewT]

I don't install citrix

Then, if I can ask, why post in a thread about the Citrix problem?

Please make your own new thread and supply the info there, thanks!

 

[mhchurch4]

I need Citrix for work, so I replaced the version of Citrix I had installed with the Windows Store app version. I was then able to launch both Citrix and CS without issue.

 

[Demetan]

This problem had been reported 1½ year ago; can we hope for a resolution anytime soon? The solutions proposed here are not good for me.

 

[AndrewT]

This problem had been reported 1½ year ago; can we hope for a resolution anytime soon? The solutions proposed here are not good for me.

In what way?

FYI the issue is between Citrix and Unity.

 

[Not Dan]

This problem had been reported 1½ year ago; can we hope for a resolution anytime soon? The solutions proposed here are not good for me.

The workaround didn't work for me either, but I just uninstalled and reinstalled Citrix and now I can log on for work and play the game. I think the issue was a Windows update I downloaded this past Wednesday (I was able to play on Tuesday, but not on Wednesday despite no change to Citrix). I have no idea why this worked, but it seems to have (at least until the next Windows update), so you might want to try reinstalling Citrix. Good luck!

 

[Balayanka]

Any fix for those of us who are unable to use the workaround because of work requirements? I hadn't played since I started working from home, I am stuck unable to play after buying up some DLC this weekend.

me too facing this prb..cannot find the proper solution.

 

[AndrewT]

In my first post in this thread is a link to a Unity forum post that describes how to install Citrix Workspace without the feature that causes this problem.

Alternatively you can use the one in the Windows 10 store, as that also lacks that feature.

If you need that feature (Casting? Something like that) then I'm afraid there is no workaround.

 

[Kaesden]

I have the same issue with citrix workspace. I cannot uninstall this as i use it for work. If there isn't a fix for a game to coexist with citrix, is there somewhere i can request a refund?

 

[AndrewT]

I have the same issue with citrix workspace. I cannot uninstall this as i use it for work. If there isn't a fix for a game to coexist with citrix, is there somewhere i can request a refund?

In post #2 above I linked to a Unity forum thread that detailed a workaround. Did that not work for you?

 

[SherlockNOP3?]

Possible solution. Remove Citrix Workspace or receiver and locate from the Windows App Store. I was having this issue up until I did that.

 

[zip.look]

Works for me!!!
I Only uninstall the dirty Citrix Workspace and after that reload my epic games and launc the Cities Skyline. And no issues works great
Thank you so much!

 

[timor1317]

I would like to point out, that Unity has been fixed for years now (wont let me post a link to unity forums, just google it), the devs of CS could fix this problem if they wanted.

I know updating the engine may break mods but imho ensuring compatability with a very common workplace app (which people wont readily mess with) is fairly important.

 

[Kaesden]

Any fix for those of us who are unable to use the workaround because of work requirements? I hadn't played since I started working from home, I am stuck unable to play after buying up some DLC this weekend.

your not the only one. Seems unacceptable that they can't fix this issue or offer any sort of fix that doesn't involve quitting my job, or uninstalling and reinstalling citrix everytime i want to play the game and then work the next day. Seems like paradox is heading down the path of being the next EA, releasing busted games and patches, and doing nothing for us since they already got our money.

 

[AquilaSol]

your not the only one. Seems unacceptable that they can't fix this issue or offer any sort of fix that doesn't involve quitting my job, or uninstalling and reinstalling citrix everytime i want to play the game and then work the next day. Seems like paradox is heading down the path of being the next EA, releasing busted games and patches, and doing nothing for us since they already got our money.

There is nothing Paradox can do about this. This is not a problem with the game.

The problem is that Citrix Workspace installs a virtual GPU that installs itself as the primary GPU, and overrides your actual GPU. The Unity engine itself can't cope with this fake videocard, and thus the game can't run. This affects ALL Unity games. And Citrix doesn't care. Citrix are the ones asking you to quit your job if you want to play games. Not Paradox.

You're basically asking the power company to fix the broken highway, if you need a game-based analogy.

Citrix is the one who needs to fix this, because there is no reason for Workspace to even install a virtual GPU. The program doesn't need it in 90% of the usecases, and they don't even give the user a choice. Pretty shady.

Paradox can't solve this. You can go accuse the real problem of being like EA here: https://www.citrix.com/contact/

 

[AndrewT]

your not the only one. Seems unacceptable that they can't fix this issue or offer any sort of fix that doesn't involve quitting my job, or uninstalling and reinstalling citrix everytime i want to play the game and then work the next day. Seems like paradox is heading down the path of being the next EA, releasing busted games and patches, and doing nothing for us since they already got our money.

Did you not see the workaround in the link in the second post in this thread?

 

[Kaesden]

There is nothing Paradox can do about this. This is not a problem with the game.

The problem is that Citrix Workspace installs a virtual GPU that installs itself as the primary GPU, and overrides your actual GPU. The Unity engine itself can't cope with this fake videocard, and thus the game can't run. This affects ALL Unity games. And Citrix doesn't care. Citrix are the ones asking you to quit your job if you want to play games. Not Paradox.

You're basically asking the power company to fix the broken highway, if you need a game-based analogy.

Citrix is the one who needs to fix this, because there is no reason for Workspace to even install a virtual GPU. The program doesn't need it in 90% of the usecases, and they don't even give the user a choice. Pretty shady.

Paradox can't solve this. You can go accuse the real problem of being like EA here: https://www.citrix.com/contact/

this does NOT effect all Unity games. Just one example, Hearthstone is made in unity and works perfectly fine. So it is something that can indeed be fixed without involving citrix. I'm not making excuses for citrix. Just pointing out that there is and has been the ability for game developers to fix this issue.