Cities: Skylines (Steam) - When a new game is loading, the game turns off immediately.

[piotruwa]

Describe your issue
When a new game is loading, the game turns off immediately.

What is your game version?
1.13.1-f1

What expansions do you have installed?
After Dark, Mass Transit, Green Cities, Industries

What mods are you using?
no mods are being used.

Please explain your issue is in as much detail as possible.
The account and the game had been transfered from a not really working laptop to a pretty decent PC (by just making the steam account run on the computer and not on the laptop anymore). Since then, when a new game is being loaded in the main menu (after choosing the map and all of that) the progress bar goes normal for a while and then the program simply shuts down, with no explanation or anything. I've tried re-installing the game and inserting the special launch options but nothing worked. The screenshot includes basically the last thing you see before the game turns off, also while loading the progress went backwards at one point, i don't know if that's normal either.

Can you replicate the issue? If yes, please explain how you did it.


Attachments File(s) attached

 

[AndrewT]

Please gather both these two informational files, and attach them here:

...\Steam\steamapps\common\Cities_Skylines\Cities_Data\output_log.txt

DXDIAG is a program you run from the Windows search box on the task bar. After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.

 

[piotruwa]

Here are the files You asked for!

 

[AndrewT]

DynamicHeapAllocator allocation probe 4 failed - Could not get memory for large allocation 4194304.

The game has run out of available memory, and I suspect Windows has exhausted its swap space. Please:

- expand your Windows paging file maximum size to 32gb
- unsubscribe from any mods and assets you don't actually need or use - they all consume memory all the time, even when not in use in the current city
- exit every other app you can before starting the game.

Good luck with that!