Cities: Skylines (Steam) - Unable to change game resolution when in full screen

Cities: Skylines (Steam) - Unable to change game resolution when in full screen

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kales77

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Describe your issue
Unable to change game resolution when in full screen

What is your game version?
1.13.1-f1

What expansions do you have installed?
After Dark, Snowfall, Natural Disasters, Mass Transit, Green Cities, Parklife, Industries, Campus, Sunset Harbor

What mods are you using?
None

Please explain your issue is in as much detail as possible.
When changing the resolution through the settings the game stays on the screens default resolution. Restarting the game does not help. Closing the game, deleting the files gameSettings.cgs and userGameState.cgs and starting the game does not help.

Can you replicate the issue? If yes, please explain how you did it.
Yes

Attachments (DID NOT ANSWER QUESTION)
 
Upvote 0

AndrewT

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Has this always happened since you've had the game? Or it was okay up to some point?

What antivirus app do you use?

Please gather both these two informational files, and attach them here:

...\Steam\steamapps\common\Cities_Skylines\Cities_Data\output_log.txt

DXDIAG is a program you run from a command prompt or the Windows start menu 'run' dialog box (or 'search programs' in Windows 7 or later). After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.
 

kales77

Recruit
54 Badges
Sep 26, 2017
3
0
  • Cities: Skylines - Green Cities
  • Tyranny: Archon Edition
  • Stellaris: Digital Anniversary Edition
  • Stellaris: Leviathans Story Pack
  • Cities: Skylines - Natural Disasters
  • Hearts of Iron IV: Together for Victory
  • Crusader Kings II: Monks and Mystics
  • Stellaris: Ancient Relics
  • Cities: Skylines - Mass Transit
  • BATTLETECH
  • Surviving Mars
  • Hearts of Iron IV: Death or Dishonor
  • Stellaris: Synthetic Dawn
  • Crusader Kings II: Reapers Due
  • Crusader Kings II: Jade Dragon
  • Stellaris: Humanoids Species Pack
  • Stellaris: Apocalypse
  • BATTLETECH - Backer
  • Cities: Skylines - Parklife Pre-Order
  • Cities: Skylines - Parklife
  • Stellaris: Distant Stars
  • Shadowrun Returns
  • Shadowrun: Hong Kong
  • Cities: Skylines Industries
  • Stellaris: Megacorp
  • Cities: Skylines - Campus
  • Hearts of Iron IV: Colonel
  • Stellaris: Lithoids
  • Europa Universalis III Complete
  • Europa Universalis III Complete
  • Cities: Skylines
  • Crusader Kings II: Way of Life
  • Pillars of Eternity
  • Cities: Skylines - After Dark
  • Crusader Kings II: Conclave
  • Cities: Skylines - Snowfall
  • Age of Wonders: Planetfall
  • Hearts of Iron IV: Cadet
  • Crusader Kings II: Horse Lords
  • Cities in Motion 2
  • Crusader Kings II
  • Crusader Kings II: Charlemagne
  • Crusader Kings II: Legacy of Rome
  • Crusader Kings II: The Old Gods
  • Crusader Kings II: Rajas of India
  • Crusader Kings II: The Republic
  • Crusader Kings II: Sons of Abraham
  • Crusader Kings II: Sunset Invasion
  • Crusader Kings II: Sword of Islam
Hi AndrewT,

Thank you for the reply.

This is the first time I noticed it. No idea if I had this problem before.

I have attached the requested files.

Regards
 

Attachments

  • output_log.txt
    65,7 KB · Views: 0
  • DxDiag.txt
    90,4 KB · Views: 0

AndrewT

The Full Monty Python
Paradox Support Rep
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Moderator
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  • Hearts of Iron III
  • Heir to the Throne
  • Impire
  • Europa Universalis III Complete
  • King Arthur II
  • Knights of Pen and Paper +1 Edition
  • Lead and Gold
  • Legio
  • Europa Universalis IV: Conquest of Paradise
  • The Kings Crusade
  • Lost Empire - Immortals
  • Magicka
  • Majesty 2 Collection
  • March of the Eagles
  • Europa Universalis III Complete
  • Naval War: Arctic Circle
  • Pirates of Black Cove
  • Europa Universalis IV: Res Publica
  • Europa Universalis: Rome
  • Rome Gold
  • Crusader Kings III
  • Crusader Kings II: Sunset Invasion
  • Ancient Space
  • Arsenal of Democracy
  • Hearts of Iron II: Armageddon
  • Cities in Motion
  • Cities in Motion 2
  • Crusader Kings II
  • Crusader Kings II: Charlemagne
  • Crusader Kings II: Legacy of Rome
  • Crusader Kings II: The Old Gods
  • Crusader Kings II: Rajas of India
  • Crusader Kings II: The Republic
  • Crusader Kings II: Sons of Abraham
  • A Game of Dwarves
  • Crusader Kings II: Sword of Islam
  • Commander: Conquest of the Americas
  • Darkest Hour
  • Dungeonland
  • East India Company Collection
  • Europa Universalis III
  • Europa Universalis III: Chronicles
  • Europa Universalis III Complete
  • Divine Wind
  • Europa Universalis IV
Closing the game, deleting the files gameSettings.cgs and userGameState.cgs and starting the game does not help.
Did those get recreated, as a matter of interest? What antivirus app do you use?

The only odd thing I see in that log is:
NotImplementedException: GetColors(): format not supported
at (wrapper managed-to-native) ColossalFramework.PlatformServices.PlatformService:RunCallbacks ()
at ColossalFramework.PlatformServices.PlatformServiceBehaviour.Update () [0x00000] in <filename unknown>:0
Which I don't know what to make of, to be honest.


Please try a **clean** reinstall:

- Remove the game from Steam (uninstall)
- unsubscribe from ALL mods and assets in the Steam Workshop for this game
- Manually delete all these files and folders, if still there:

...\Steam\steamapps\common\Cities_Skylines\
...\Steam\SteamApps\workshop\content\255710\
...\AppData\Local\Colossal Order\Cities_Skylines
(first move the /saves/ folder elsewhere to keep your save games)
(To see the AppData folder you'll need to enable View Hidden Items in File Explorer)

- Install the game again and see if it still happens for you.