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noelmage

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Describe your issue
Steam crash to desktop from Launcher

What is your game version?
2021.6

What expansions do you have installed?
After Dark, Natural Disasters, Mass Transit, Green Cities, Industries, Campus

What mods are you using?
None

Please explain your issue is in as much detail as possible.
Upon hitting the Play button, the game immediately displays a crash report and creates a new crash log folder. Looking in the error log I see, "gameoverlayrenderer64.dll caused an Access Violation (0xc0000005) in module gameoverlayrenderer64.dll at 0033:ce70abc8." Note that I have deselected the "Enable Steam Overlay" option in Steam for this game.

Can you replicate the issue? If yes, please explain how you did it.
Yes. It happens every time I try to launch the game from the Launcher. Selecting "Play" in Steam successfully brings up the launcher, but pressing "Play" in the launcher immediately brings up a crash notification window.

Attachments File(s) attached
 

Attachments

  • crash.dmp
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  • error.log
    33,4 KB · Views: 0
  • output_log.txt
    23,7 KB · Views: 0
Upvote 0

AndrewT

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This should not be in the game's crash stack:
C:\Program Files\Cisco\AMP\scriptid\damsicom64.dll
I don't know what it is, but please unload it or preventing it from loading at boot time then reboot.

If that doesn't help, we'll probably need to do a clean reinstall of Steam and game, let me know.